Business communication Business Meetings

1. Study the Word List.

introduce smb to someone – представиться

receive a business card – получать визитную карточку

carefully – осторожно

support – поддержка

human resources manager n – Менеджер по управлению персоналом

сatch – зд. расслышать

in charge of – отвечать за что-то/быть ответственным

at last – наконец

overseas subsidiary – зарубежное дочернее предприятие

conversation - беседа

head office – головной офис

graduate – выпускник

trainee programme – программа обучения

department - отдел

disadvantage - недостаток

2. Answer the questions using the words from the Word List:

- What do you think are the basics of a successful meeting?

- Do you think one style of communicating is good for every case?

- What mistakes can you remember when meeting people? What went wrong? Why?

3. Read the text paying attention to the words in bold. A Bad Introduction1

It was the boss’s first day in his new job, so he walked around the office and introduced himself to everyone. He offered his business card to each person in the usual way: he held it with two hands, so that the other person could read it easily.

But one man in the office said, “I don`t want your business card. I already know who you are.”

“Please take it”, said the boss and smiled.

Slowly, the man took the business card… and then he folded it in two.

Everyone in the office knew that this was very rude. When you receive a business card in this country, you always have to read it very carefully.

In fact, the next day the story was in the newspapers and the boss got more than 10, 000 e-mails of support from people right across the country.

4. Decide if the statements are true (t) or false (f).

1) It was the boss’s third day in his new job.

2) He offered a cup of tea to each person in the usual way.

3) But one man in the office said that he didn’t want his business card.

4) Nobody in the office knew that this was very rude.

5) In fact, the next day many people knew about this story.

5. Open the brackets.

1. Mr. Dickens is in charge ______ (on / of) all subsidiaries.

2. He _________ (proposes / offers) his business card to each person.

3. My uncle is a very rude person he never introduces himself______ (for / to) anyone.

4. I hear the phone is _______(calling / ringing) in the next room.

5. I work _______(on / for) the International company.

6. Read expressions (1 - 8). They can all be used in the first few minutes of a meeting. Match them with the functions (a - h).

1. Glad to see you again!

2. I’m Jan Davis, the Human Resources Manager.

3. I’m sorry I didn’t catch your name. Can you say it again?

4. I’m sorry, I don’t know your name.

5. Hi! How are you?

6. This is Carla Suarez. She’s in charge of exports.

7. Good morning. Pleased to meet you.

8. Nice to meet you at last!

a. Greet someone you’ve never met before.

b. Check someone’s name if you didn’t hear it very well.

c. Greet someone you often meet.

d. Greet someone you haven’t met though you’ve had contact with them by phone or email.

e. Greet someone you’ve met before, some time ago.

f. Introduce yourself.

g. Introduce a colleague.

h. Ask someone what their name is.