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3) Match the following words to their definitions.

1. stockout

a) a period of time between placing an order and delivery

2. backorder

b) goods, machines, equipment

3. order-cycle time

c) items whose delivery has been postponed till a later date

4. just-in-time system

d) items of goods that are not available

5. inventory

e) goods are made or delivered when required

Glossary unit 2

  1. Piggyback

комбинированная автожелезнодорожная перевозкиа

A system of transportation requiring the transfer of containers from truck to rail

  1. Fishyback

перевозка груженых автоприцепов на баржах и судах

A term used in the physical distribution of goods to refer to a system of transportation requiring the transfer of containers from truck to ship

  1. Carload

партия груза на вагон

the amount of cargo that can be held by a boat or ship or a freight car

  1. Door-To-Door service

прямая поставка

Delivering goods directly from a factory to a person’s house

  1. Mechanical breakdown

механическая неполадка

Machine breakdown which may affect the smooth running of the system but they do not constitute disaster

  1. Trunk-line carriers

магистральные перевозчики

Carriers transferring goods by broadband communications line that carriers multiple channel

  1. To reduce handling time

сокращать время обслуживания/транспортировки

To reduce time needed for dealing with something or transferring

  1. Slurry

жидкий строительный раствор

Thin liquid mixture, insoluble particles combined with a liquid

  1. Duty-free areas

беспошлинные территории

Areas where duty-free goods can be bought without paying tax on them

  1. Middlemen

посредник

A person who buys things in order to sell them to someone else

  1. Export merchants

экспортер

A person or organization that sells goods to another countries

  1. Capital investment

инвестирование в основные фонды

Investment in buildings, machinery, equipment needed to produce goods of services

  1. Certificate of origin

оригинальный сертификат

An official document showing where goods or food products come from, which company produced them etc.

  1. Reasonable dispatch

целесообразная отправка

Fair and sensible sending something or someone to a place

Unit 3. Order Processing and Information Systems.

The difference between mediocre and excellent logistics is often the firm’s logistics information technology capabilities.

-Dale S. Rogers, Richard L. Dawe, and Patrick Guerra

Before you read.

Discuss the following questions.

  1. How do you understand the term ‘order processing’?

  2. Can you think of any types of order processing?

  3. What affects order processing time?

Part 1. Defining Order Processing.

The time needed to complete the activities of the order cycle is at the very heart of customer service. The activities associated with order preparation, transmittal, entry, and filling represent 50 to 70 percent of the total order cycle time in many industries. Therefore, if a high level of customer service is to be provided through short and consistent order cycle times, it is essential that these order processing activities be carefully managed.

Over the years, the cost of providing timely and accurate information throughout the supply chain has dropped dramatically, whereas the costs of labour and materials have risen. Because of this, there have been increasing efforts to substitute resources with information.

Order processing is represented by the following activities: order preparation, order transmittal, order entry, order filling, and order status reporting. The time required to complete each activity depends on the type of ordering involved.