
- •1. Protocol
- •1. Introductions
- •2. Question forms
- •3. Job description
- •4. The English
- •5. Test your protocol
- •6. Answering the phone
- •7. Telephone dialogue
- •2. Meetings
- •1. Call a meeting
- •2. The ideal meeting?
- •3. Word Stress
- •4. Useful phrases: politics
- •5. More political terms
- •6. Report-writing
- •7. Second conditionals
- •8. Reducing unemployment
- •3. Organization
- •1. Organizational culture
- •2. How well do you know your company?
- •3. Useful phrases: general
- •4. Do you have executive potential?
- •5. Job vs work
- •6. Pronunciation
- •7. Education word search
- •4. Numbers
- •The Story of numbers
- •Prepositions
- •Countable or uncountable?
- •Singular or plural?
- •Articles
- •Money word search
- •Word stress
- •Pronunciation
- •Number games
- •Comparisons
- •Arise, raise, rise
- •Communication
- •T elephone dialogue
- •Useful phrases: letter writing
- •3. Indirect speech
- •Linking words
- •5. Keyboard
- •6. How well are you communicating?
- •6. Travel
- •1. Ten travel tips
- •2. Future trips
- •3. Giving directions
- •4. Buying a rail ticket
- •5. What do you say when …?
- •6. Car parts
- •Now match these American part names with their English equivalents numbered in the diagram.
- •7. Travel vocabulary: usa vs uk
- •8. Opposites
- •7. Planning
- •1. Rules of economics?
- •2. Silent letters
- •3. Stress
- •4. Future simple and future perfect
- •5. Environment word search
- •6. Writing
- •7. Business plans
- •8. Products
- •1. Reading
- •2. Word Stress
- •3. Devices word search
- •4. The passive
- •5. Useful phrases: general business
- •6. Test your mechanical aptitude
- •7. Writing
- •8. Chindogu
- •9. Visiting
- •1. Pronunciation
- •2. Asking about a flight
- •3. Countries
- •4. What do you say when …?
- •5. The 'American Way'
- •6. Word Stress
- •7. Spelling: uk vs usa
- •8. Cancelling an appointment
- •9. Tipping
- •10. Enternaining
- •1. Past tenses
- •2. Coffee break
- •3. Useful phrases: suggesting, offering, and recommending
- •4. Pronunciation: rhyming pairs?
- •5. What do you say when …?
- •6. Letter-writing
- •7. Table manners
- •11. Presentations
- •1. Advice on presentations
- •2. Families
- •3. Phrasal / prepositional verbs
- •4. Matching
- •5. Word Stress
- •6. Arranging a presentation
- •7. Are you stressed out?
- •8. Reading and punctuation
- •9. Target words
- •12. Performance
- •2. Job description
- •2. Permission and obligation
- •4. Complaining
- •5. Word Stress
- •6. Job application
- •7. Company performance
- •13. Negotiating
- •1. Negotiating over the phone
- •2. Setting conditions
- •3. Stress and pronunciation
- •4. Negotiating jargon
- •5. A follow-up
- •6. Test your negotiating power
- •14. Trade
- •1. Letter-writing
- •2. Complaints and mistakes
- •3. Spot the odd word out
- •4. Pronunciation
- •5. Foreign words
- •6. Reporting problems
- •8. Do and make
- •1. Protocol
- •1. Introductions
- •2. Question forms
- •5. Test your protocol
- •6. Answering the phone
- •4. Do you have executive potential?
- •5. Singular or plural?
- •7. Money word search
- •8. Word stress
- •9. Pronunciation
- •10. Number games
- •11. Comparisons
- •12. Arise, raise, rise
- •1. Telephone dialogue
- •2. Useful phrases: letter writing
- •3. Indirect speech
- •4. Linking words
- •5. Keyboard
- •2. Future trips
- •4. Buying a rail ticket
- •5. What do you say when ...?
- •3. Devices word search
- •4. The passive
- •6. Test your mechanical aptitude
- •8. Chindogu
- •2. Asking about a flight
- •3. Countries
- •4. What do you say when ...?
- •8. Reading and punctuation
- •9. Target words
- •3. Permission and obligation
- •5. Word stress
- •7. Company performance
- •2. Setting conditions
- •3. Stress and pronunciation
- •6. Test your negotiating power
- •1. Letter-writing
- •3. Spot the odd word out
- •4. Pronunciation
- •7. Anagrams
- •8. Do and make
- •Технічний редактор о.І.Шелудько Зведений план 2007 р., поз. № 103
- •Обл.-вид.Арк. Тираж ___ прим. Зам.№
- •83050, М.Донецьк, вул.Щорса, 31.
- •83023, М.Донецьк, вул.Харитонова, 10. Тел.: (062) 97-60-50
2. Setting conditions
Complete the second sentence so that it means the same as the first.
If you let me know in advance, I'll get it all ready for you.
Provided ………………………………………………………………….…… .
Lower the price or the deal is off.
Unless …………………………………………………………………….…… .
Unless you need it immediately, I'd rather you took it next week.
If ………………………………………………………………….…………… .
We will increase your credit from 30 to 60 days on the condition that you extend the warranty.
If ………………………………………………………………………….…… .
Assuming that I can discuss it with her, I'll let you know by the end of today.
Unless …………………………………………………………………….…… .
3. Stress and pronunciation
Which of the following words have the stress on the first syllable? If the word can be both a noun and a verb, assume it is a noun.
debate debit decrease deduct defect |
define delay delete demand detail |
discount discuss disease diskette dismiss |
dispatch dispute dissolve distant distinct |
In which cases is de- not pronounced /di/? In which cases is dis- not pronounced /dis/?
4. Negotiating jargon
Match a phrase on the left with its meaning on the right.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. |
bring price up / down clinch a deal last minute hitch make a concession margin negotiating ground quotation settle for target price the bottom line |
a. b. c. d. e. f. g. h. i. j. |
accept agree to give / allow something bargaining area conclude negotiations definitively desired price difference between buy / sell price final limit / offer raise or cut price unexpected difficulty towards end statement of how much goods / services will cost |
5. A follow-up
Y ou have negotiated the installation of some equipment in your factory by JCN, an engineering company. Below are some notes that you took during the negotiation with Mr Lee of JCN. Question marks indicate points which were not resolved. Write a letter to Mr Lee expressing how you feel the negotiation went, and summarizing the main points.
|
what was originally wanted |
what was agreed |
Price |
$1,500,000 |
$1,800,000 |
Payment |
90 days of receipt of invoice |
90 days of receipt of invoice |
Warranty |
5 year |
3 or 5 years????? |
Installation costs |
JCN to pay |
JCN to pay |
Maintenance costs |
JCN to pay |
to be borne by us |
Delivery costs |
JCN to pay |
JCN to pay if we pay import duties |
Contract to be drawn up |
end of this month |
end of this / next month???? |
Next meeting |
???? |
???? |