- •Corporate culture the business: intermediate
- •About Business – Work culture and placements - 1.1
- •Vocabulary – Work organization and responsibility - 1.2
- •Speaking – Meetings – one-to-one - 1.4
- •Writing – a placement report - 1.5
- •Case Study – Counselling - 1.6
- •Customer support
- •2.1 About Business – Call centres - 2.1
- •2.2 Vocabulary – Customer service and telephoning - 2.2
- •2.4 Speaking – Dealing with problems by telephone - 2.4
- •2.5 Writing – Formal and informal correspondence - 2.5
- •2.6 Case Study – Cybertartan Software - 2.6
- •3. Products and packaging
- •3.1 About Business – Packaging - 3.1
- •3.2 Vocabulary – Specifications and features - 3.2
- •3.4 Speaking – Presentations – structure - 3.4
- •3.5 Writing – a product description - 3.5
- •3.6 Case Study – Big Jack’s Pizza - 3.6
- •4. Careers
- •4.1 About Business – Career choices - 4.1
- •4.2 Vocabulary – Careers, personal skills and qualities - 4.2
- •4.4 Speaking – Job interviews - 4.4
- •4.5 Writing – a cv - 4.5
- •4.6 Case Study – Gap years and career breaks - 4.6
- •5. Making deals
- •5.1 About Business – e-tailing - 5.1
- •5.2 Vocabulary – Negotiating and e-tailing - 5.2
- •5.4 Speaking – Negotiations – bargaining - 5.4
- •5.5 Writing – a proposal - 5.5
- •6. Company and community
- •6.1 About Business – Corporate social responsibly - 6.1
- •6.2 Vocabulary – Meetings, ethical behavior and social performance - 6.2
- •6.4 Speaking – Meetings-teamwork - 6.4
- •6.5 Writing – Reports and minutes - 6.5
- •6.6 Case Study – Phoenix - 6.6
- •7. Mergers and acquisitions
- •7.1 About business – Risks and opportunities in m&a - 7.1
- •7.2 Vocabulary – Business performance - 7.2
- •7.4 Speaking – Presentations – visuals - 7.4
- •7.5 Writing – Presentation slides - 7.5
- •7.6 Case Study – Calisto - 7.6
- •8. International trade
- •8.1 About Business – Export sales and payment - 8.1
- •8.2 Vocabulary – International deals and payments - 8.2
- •8.4 Speaking – Negotiations – diplomacy - 8.4
- •8.5 Writing – Requests and reminders - 8.5
- •8.6 Case Study – Jeddah Royal Beach Resort - 8.6
2.6 Case Study – Cybertartan Software - 2.6
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to make someone feel angry, unhappy, or nervous about something |
раздражать |
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to ask someone to do something insistently |
требовать что-то сделать |
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costs that were not shown to anyone |
скрытые затраты |
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when a product is made so that it will soon be replaced by something more fashionable or more technically advanced. This is done so that people will want to buy new things more often. |
запланированное устаревание продукта |
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to finish your work when you were asked to, to follow this rule |
уважать сроки / подчиняться срокам |
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the rate which shows how many people leave an organization and are replaced by others |
текучка кадров |
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to think of an idea, answer and to share it with somebody |
выдвигать предложения |
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to work at the same desk with somebody else |
разделять рабочие столы |
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an impossible to change system according to which employees work for a particular period of time during the day or night, and are then replaced by others, so that there are always people working |
негибкая система работы по сменам |
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very important and needing to be dealt with immediately |
срочный |
3. Products and packaging
3.1 About Business – Packaging - 3.1
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approved to be good by the consumer |
ратифицирован/утвержден покупателем |
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a strong feeling of uncontrollable anger which a consumer experiences when he/she cannot open packaging of a product |
гнев, порожденный неспособностью открыть упаковку продукта |
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the very strong feeling of being annoyed, upset, or impatient, because you cannot control or change a situation |
сильное чувство безыcходности |
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the feeling of being annoyed about something, especially something that happens repeatedly or for a long time |
раздражение |
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a wound or damage to part of your body caused by an accident or attack |
телесное повреждение |
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to open something using a tool for cutting paper, cloth etc |
открывать с помощью ножниц |
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things that usually cause a serious problem very quickly |
наиболее частый инициирующий фактор |
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a metal container in which food or drink is preserved without air with the ring on the top which you pull to open it |
банка с отрывным кольцом |
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to get rid of a piece of paper with a price on it that is attached to a product |
убирать ценники |
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The reduction in stock, because people steal products from the shop |
Сокращение запаса из-за краж продукта |