- •Corporate culture the business: intermediate
- •About Business – Work culture and placements - 1.1
- •Vocabulary – Work organization and responsibility - 1.2
- •Speaking – Meetings – one-to-one - 1.4
- •Writing – a placement report - 1.5
- •Case Study – Counselling - 1.6
- •Customer support
- •2.1 About Business – Call centres - 2.1
- •2.2 Vocabulary – Customer service and telephoning - 2.2
- •2.4 Speaking – Dealing with problems by telephone - 2.4
- •2.5 Writing – Formal and informal correspondence - 2.5
- •2.6 Case Study – Cybertartan Software - 2.6
- •3. Products and packaging
- •3.1 About Business – Packaging - 3.1
- •3.2 Vocabulary – Specifications and features - 3.2
- •3.4 Speaking – Presentations – structure - 3.4
- •3.5 Writing – a product description - 3.5
- •3.6 Case Study – Big Jack’s Pizza - 3.6
- •4. Careers
- •4.1 About Business – Career choices - 4.1
- •4.2 Vocabulary – Careers, personal skills and qualities - 4.2
- •4.4 Speaking – Job interviews - 4.4
- •4.5 Writing – a cv - 4.5
- •4.6 Case Study – Gap years and career breaks - 4.6
- •5. Making deals
- •5.1 About Business – e-tailing - 5.1
- •5.2 Vocabulary – Negotiating and e-tailing - 5.2
- •5.4 Speaking – Negotiations – bargaining - 5.4
- •5.5 Writing – a proposal - 5.5
- •6. Company and community
- •6.1 About Business – Corporate social responsibly - 6.1
- •6.2 Vocabulary – Meetings, ethical behavior and social performance - 6.2
- •6.4 Speaking – Meetings-teamwork - 6.4
- •6.5 Writing – Reports and minutes - 6.5
- •6.6 Case Study – Phoenix - 6.6
- •7. Mergers and acquisitions
- •7.1 About business – Risks and opportunities in m&a - 7.1
- •7.2 Vocabulary – Business performance - 7.2
- •7.4 Speaking – Presentations – visuals - 7.4
- •7.5 Writing – Presentation slides - 7.5
- •7.6 Case Study – Calisto - 7.6
- •8. International trade
- •8.1 About Business – Export sales and payment - 8.1
- •8.2 Vocabulary – International deals and payments - 8.2
- •8.4 Speaking – Negotiations – diplomacy - 8.4
- •8.5 Writing – Requests and reminders - 8.5
- •8.6 Case Study – Jeddah Royal Beach Resort - 8.6
Case Study – Counselling - 1.6
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skills of advising and supporting someone with problems, usually by talking to them |
навыки давать советы либо консультации |
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a process of giving someone reasons to do the way you think it should be done |
убеждение |
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to say in other words |
перефразировать |
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to support a person who has a problem |
поддерживать человека, у которого есть проблема |
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to give person a choice |
дать варианты выбора |
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to talk to someone in order to deal with a difficult problem |
справляться с проблемой |
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not to pay enough attention |
не придавать слишком большого значения |
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to let someone understand how you see things / your point of view |
поделиться своим виденьем |
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to fill in a paper or document which is given to you at a certain event |
заполнить раздаточный материал |
Customer support
2.1 About Business – Call centres - 2.1
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A process of reducing the amount of money somebody spends on something |
сокращение расходов |
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To receive good salary |
получать хорошую зарплату |
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To send the department which deals with providing service to another country |
отсылать услуги заграницу |
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To reduce all the costs |
сокращать общие расходы |
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A person who belong to an organization, that represents workers, especially in meetings with employers |
член профсоюза |
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To show by marking a paper, raising your hand etc that you support strike actions |
голосовать за забастовку |
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A feeling of worry about something serious |
серьёзное беспокойство |
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Not fair amount of work that you have to do at work; too much work to do |
непомерная нагрузка на работе |
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A work, which you really want/desire to do |
очень желаемая работа |
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To make somebody’s working conditions better |
улучшать условия работы |