- •Corporate culture the business: intermediate
- •About Business – Work culture and placements - 1.1
- •Vocabulary – Work organization and responsibility - 1.2
- •Speaking – Meetings – one-to-one - 1.4
- •Writing – a placement report - 1.5
- •Case Study – Counselling - 1.6
- •Customer support
- •2.1 About Business – Call centres - 2.1
- •2.2 Vocabulary – Customer service and telephoning - 2.2
- •2.4 Speaking – Dealing with problems by telephone - 2.4
- •2.5 Writing – Formal and informal correspondence - 2.5
- •2.6 Case Study – Cybertartan Software - 2.6
- •3. Products and packaging
- •3.1 About Business – Packaging - 3.1
- •3.2 Vocabulary – Specifications and features - 3.2
- •3.4 Speaking – Presentations – structure - 3.4
- •3.5 Writing – a product description - 3.5
- •3.6 Case Study – Big Jack’s Pizza - 3.6
- •4. Careers
- •4.1 About Business – Career choices - 4.1
- •4.2 Vocabulary – Careers, personal skills and qualities - 4.2
- •4.4 Speaking – Job interviews - 4.4
- •4.5 Writing – a cv - 4.5
- •4.6 Case Study – Gap years and career breaks - 4.6
- •5. Making deals
- •5.1 About Business – e-tailing - 5.1
- •5.2 Vocabulary – Negotiating and e-tailing - 5.2
- •5.4 Speaking – Negotiations – bargaining - 5.4
- •5.5 Writing – a proposal - 5.5
- •6. Company and community
- •6.1 About Business – Corporate social responsibly - 6.1
- •6.2 Vocabulary – Meetings, ethical behavior and social performance - 6.2
- •6.4 Speaking – Meetings-teamwork - 6.4
- •6.5 Writing – Reports and minutes - 6.5
- •6.6 Case Study – Phoenix - 6.6
- •7. Mergers and acquisitions
- •7.1 About business – Risks and opportunities in m&a - 7.1
- •7.2 Vocabulary – Business performance - 7.2
- •7.4 Speaking – Presentations – visuals - 7.4
- •7.5 Writing – Presentation slides - 7.5
- •7.6 Case Study – Calisto - 7.6
- •8. International trade
- •8.1 About Business – Export sales and payment - 8.1
- •8.2 Vocabulary – International deals and payments - 8.2
- •8.4 Speaking – Negotiations – diplomacy - 8.4
- •8.5 Writing – Requests and reminders - 8.5
- •8.6 Case Study – Jeddah Royal Beach Resort - 8.6
8.4 Speaking – Negotiations – diplomacy - 8.4
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try not to reject or refuse to what is asked from you directly |
избегать отказов |
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absolutely unreal to be done |
совсем нереально |
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to study and find out all the hidden meanings of some information |
изучить все скрытые смыслы |
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To be in a certain situation when you can or cannot do something |
быть в состоянии, иметь возможность |
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to ask for the same amount of products as you did before |
заказать такой же объем |
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a phrase you say when you are not sure about something or you think somebody in your audience may have different opinion |
исправьте если я не прав/-а |
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allow me to say it in other words (a phrase said when your audience don’t understand what you mean) |
позвольте высказаться по-другому |
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I haven’t explained everything correctly |
я не ясно выразился |
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let me say that in other words |
позвольте мне перефразировать |
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to make relationships legal |
закрепить отношения договором |
8.5 Writing – Requests and reminders - 8.5
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to make someone remember something that they must do / something, for example a letter, that reminds you to do something which you might have forgotten |
напоминать /напоминание |
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to say firmly that you will not do something that someone has asked you to do/ when you say that you refuse to do something |
отказывать /отказ |
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final requirement |
последнее требование |
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not to pay attention / ignore an e-mail |
не обратить внимания на электронное письмо |
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taking into account |
принимая во внимание |
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following what you mentioned in your e-mail |
в дополнению к вашему письму |
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a sum of money which is not paid |
невыплаченная сумма |
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a mistake which causes a lot of problems |
злосчастная ошибка |
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the conditions that affect a situation, action, event that you can’t deal with |
из-за не зависящих от нас обстоятельств |
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it won’t happen again |
это заново не повторится |