 
        
        - •Corporate culture the business: intermediate
- •About Business – Work culture and placements - 1.1
- •Vocabulary – Work organization and responsibility - 1.2
- •Speaking – Meetings – one-to-one - 1.4
- •Writing – a placement report - 1.5
- •Case Study – Counselling - 1.6
- •Customer support
- •2.1 About Business – Call centres - 2.1
- •2.2 Vocabulary – Customer service and telephoning - 2.2
- •2.4 Speaking – Dealing with problems by telephone - 2.4
- •2.5 Writing – Formal and informal correspondence - 2.5
- •2.6 Case Study – Cybertartan Software - 2.6
- •3. Products and packaging
- •3.1 About Business – Packaging - 3.1
- •3.2 Vocabulary – Specifications and features - 3.2
- •3.4 Speaking – Presentations – structure - 3.4
- •3.5 Writing – a product description - 3.5
- •3.6 Case Study – Big Jack’s Pizza - 3.6
- •4. Careers
- •4.1 About Business – Career choices - 4.1
- •4.2 Vocabulary – Careers, personal skills and qualities - 4.2
- •4.4 Speaking – Job interviews - 4.4
- •4.5 Writing – a cv - 4.5
- •4.6 Case Study – Gap years and career breaks - 4.6
- •5. Making deals
- •5.1 About Business – e-tailing - 5.1
- •5.2 Vocabulary – Negotiating and e-tailing - 5.2
- •5.4 Speaking – Negotiations – bargaining - 5.4
- •5.5 Writing – a proposal - 5.5
- •6. Company and community
- •6.1 About Business – Corporate social responsibly - 6.1
- •6.2 Vocabulary – Meetings, ethical behavior and social performance - 6.2
- •6.4 Speaking – Meetings-teamwork - 6.4
- •6.5 Writing – Reports and minutes - 6.5
- •6.6 Case Study – Phoenix - 6.6
- •7. Mergers and acquisitions
- •7.1 About business – Risks and opportunities in m&a - 7.1
- •7.2 Vocabulary – Business performance - 7.2
- •7.4 Speaking – Presentations – visuals - 7.4
- •7.5 Writing – Presentation slides - 7.5
- •7.6 Case Study – Calisto - 7.6
- •8. International trade
- •8.1 About Business – Export sales and payment - 8.1
- •8.2 Vocabulary – International deals and payments - 8.2
- •8.4 Speaking – Negotiations – diplomacy - 8.4
- •8.5 Writing – Requests and reminders - 8.5
- •8.6 Case Study – Jeddah Royal Beach Resort - 8.6
- Corporate culture the business: intermediate
- About Business – Work culture and placements - 1.1
| 
 | to face rules which are not publicly announced but everyone is supposed to follow them | столкнуться с неписаными правилами | 
| 
 | giving somebody a work to do | трудоустройство | 
| 
 | a number of rules or instructions about the best way to do something | серия руководящих рекомендаций | 
| 
 | a factor that affects a situation a lot | влиятельный фактор | 
| 
 | an atmosphere at work | рабочая среда | 
| 
 | the principles and beliefs that influence the behavior or way of life of a particular group of people in a positive way | позитивные ценности | 
| 
 | a process of getting new knowledge and skills | личностное развитие | 
| 
 | to make negative attitude stronger | усилить негативное отношение | 
| 
 | to reach what you wanted to | достигать результатов | 
| 
 | to find out if the task was completed and to estimate it | проверять и оценивать задание | 
Vocabulary – Work organization and responsibility - 1.2
| 
 | A daughter company | дочернее предприятие | 
| 
 | Someone who had your job before you started doing it | предшественник | 
| 
 | To tell the chief executive officer of your company about what has been happening, or what you are doing as part of your job | отчитываться напрямую генеральному директору | 
| 
 | To manage every-day problems in a company | управлять делами на ежедневной основе | 
| 
 | To look after staff in order to help them in a difficult situation | заботиться о подчиненных | 
| 
 | To be a person who has a control or responsibility for a group of people or an activity | быть ответственным за | 
| 
 | To be responsible for | быть ответственным за | 
| 
 | To exchange information with someone who works in another organization or department so that you both can be more effective | налаживать контакты с | 
| 
 | To be chosen to take a position of the Head of IT department | быть назначенным на позицию руководитель отдела IT | 
| 
 | Very competitive environment or situation | беспощадный, с сильной конкуренцией | 
