8. Create a system effective for you

Bob Beale says: "All the systems on the list of cases and action plans to libraries and computers - your servant. They help you work faster and better. The better the system, the less time-consuming, and the results-above. " Do not fight the system, and improve them.

 

9. Always have a plan ready for the periods of time between meetings

If the mind to use a minute, you can save hours. I always have a list of things to do in any spare moment: make a phone call,

write a thank-you note to convey information. Make a list of these "minute" cases and carry it with you.

 

10. Focus on results, not on the actions of

You have not forgotten than performance (when we do things as needed) is different, according to Peter Drucker, the efficiency (we do all the necessary tasks)? Productivity - the basis of survival, efficiency - the basis for success. Planning time, make sure that you focus on the need Affairs, really important to the overall success.To create a strategy works, consider the following principles:

■ 80 percent of the time in the work area where you most.

■ 15 percent of the time work in a field where you learn.

■ 5 percent of the time work in a field where you are weak.

 

Be responsible

Winston Churchill said: "The fee for greatness - the responsibility."

 

Steps to justice

Take responsibility for who you are. American football player and actor OJ Simpson said: "On that day, when you take full responsibility for yourself, when you stop finding excuses - the day you begin the path to the top." I'm sure Simpson is absolutely right. In any case, I suggest you think about how those words correspond to the results of psychological research conducted at the very bottom of the social - in prison.

The psychologist asked the prisoner the same question: "Why are you here? '. The answers speak for themselves: "I was framed", "They have conspired against me", "I mistakenly identified the witness," "I sit for someone else's crime." The psychologist who conducted the study, joked nowhere, he said, you will not find as many "innocent" people in jail!

I am reminded of a story that is very fond of saying, Abraham Lincoln. The young man who killed his parents in court pleaded for leniency on the grounds that he was an orphan. Another story - about politics, corruption. "It's not my fault, your honor, - he said to the judge. - I would never do anything like that, if the people did not elect me! ".

Take responsibility for what you have power over. 's not easy to find someone who is ready to assume full responsibility for their work - for the correctness of the job and its completion. If you lie down on your desk half finished works - to test, refine, harmonize or improve - then it means that one of his subordinates did not want to bear the burden of responsibility.

Suppose that I am only one,

But I still - it's someone.

Suppose I can not do everything,

But still I can do something.

It is because I can not do everything,

I will not refuse to do something

In my power *.

Take responsibility for what you are given. John D. Rockefeller, Jr., said: "I am sure that every right implies

* Edward Everett Hale, Bartlett Familiar Quotations.

duty, any opportunity - the duty of any ownership - a commitment. "

British Prime Minister Winston Churchill said: "It is not enough for us to work as best as possible. Sometimes we have to do what is demanded of us. " Here are the words of Jesus Christ: "For everyone to whom much is given, much is required, and to whom much has been committed, from the more will be asked" (Luke 12:48).

Take responsibility for those who are following you. Great leaders never put himself above his followers except for one thing: justice.

Coach Bo Shembehler told me of a case that took place in 1970. The team at Michigan State University, which he then coached and played against the Texans. The game did not go. Suddenly striker ran to the sideline and in front of everybody yelled at Shembehlera: "Hey, Coach! Zooms in on me! The whole game comes over! ".

After that broke in the match. Michigantsy startled, struck up in full force and won the match.

Great leaders - great coaches. They always take responsibility for the results of the game and lead his team to victory.

Here's another story about the responsibility and irresponsibility. Sales manager of the company for the production of dog food department staff gathered to learn the opinions of employees of the new advertising campaign.

- Excellent! Better and you can not come up with! - The answer was serving.

- What can you say about the new packaging?

- Brilliant! Better than all the competition!

- A sales agents?

Sales agents at the moment just stood in front of the head, to ask this question. Naturally, they had to agree that they are working fine.

- Well, - said the head. - So, we have the best packaging, the best advertising campaign, best staff than all competitors. Why then do we only eighteenth place?

There was silence. Finally someone is forced:

- It's a lousy dog ​​to blame. They do not want to eat this food, and all!

Greet accountability

Plato said: "Life without examination does not cost anything." The success and power often beat out of my head the leader of any desire to be accountable to others. In our time, unwillingness to be accountable leaders are increasingly leading to the collapse of the public. Why is this happening?

 

Human nature can not cope with uncontrolled power

Abraham Lincoln said: "With the difficulties can handle almost anything. If you want to test a man's character, give him power. " Power - as a broad and rapid river, when it flows into the banks, it is beautiful and beneficial. But when it overflows its banks, it crushes everything in its path. The danger of power lies in the fact that a person in authority, often begins to care primarily about saving power. Naturally, he would oppose any change. As history has shown, the power leads to abuse of power and abuse of power - a loss of power.

In his inaugural speech in 1989, George Bush said: "The power is given to us not to promote their own ideas, and not to make a great show, and not to glorify his name. Power is given to one and only one purpose: to serve the people. "

 

Leader can be easily separated from his followers

When, after the death of FD Roosevelt, U.S. president Harry Truman took a known political activist Sam Reyburn, represented in the Congress of the United States Democratic Party for over twenty-five periods (forty-eight years and eight months) in a row, gave the president-elect of good advice: "From now on you will be surrounded by a lot of people . They will try to create a wall around you, cutting you out of any ideas except their own. These people will talk to you, "Harry, what a great person you are." But you and I both know that is not true. "Thirty-eighth U.S. Vice President Hubert Humphrey said," Not in our or in any other nation there is no such party, the government and the legislature, wise enough to do without the constant sight of informed critics. "These words can be successfully applied to any person whose activities are related to leadership.

 

Cultivate integrity of the individual

In the book "Leadership Profiles" are the answers of the leading U.S. business and government leaders on the question of what quality of person they considered the most important factor for success in leadership. All respondents unanimously answered the integrity of the individual.

The same answer was given in a recent study of 1,300 managers of large enterprises. Seventy-one percent of respondents placed the integrity of the person on top of the seventeen personality traits necessary for a person to succeed in a managerial position. In the explanatory dictionary of the word "solid" (when it comes to the individual) is defined as "having an inner unity, the unity of different character traits." "Whole person" means that a person's words do not disagree with his actions. Always, in any situation, such a person is yourself, no matter where he was, and no matter who was at his side. He's not faking it (it would be hypocrisy) and not "serve two masters" (that would be hypocrisy.) The life of the whole person is not torn apart. Such a person has nothing to hide and nothing to fear, his life - an open book.

The leader must daily on tangible examples to demonstrate the integrity of his person.

1. I will live the way I teach others. important to decide "how to be" rather than "what to be." In children and adolescents are often asked, "What do you become when you grow up?" But the question is: "How do you become?" Is much more important. A person should choose a character and then choose the working career.

When I was only trying his hand in the lead, I read these words of Howard Walter and decided to follow the following principles:

Character

I want to be true, because the next ones who trusted me.

I want to be untainted, for there are people who care.

I want to be strong, for there is suffering.

I want to be brave, because life is challenging.

I want to be a friend to all - both enemies and unfriendly.

I want to give and forget to give back.

I want to be humble, for I know my weakness.

I want to look at the sky, and laugh, and love, and inspire.

2. I will do what I promise. pledging subordinate, colleague or boss should keep his word. Center for Creative Leadership in Greensboro,

North Carolina, published the results of an interesting study. Scientists interviewed former executives, high-potential, but even so, have been dismissed or forced to retire. It turned out that all of these people (of the respondents was twenty-one), there is one common trait, perhaps, the general unforgivable sin will inevitably lead to the collapse: these people are not justified confidence - did not do what they have promised.

3. I'll be honest with people. If people working with me, once I ulichat of misrepresentation or concealment of problems, I immediately lose my confidence. Easy to lose confidence, but to restore it - very hard.

As suggested by psychologist William Schultz, is developing a strategy to create the trust in the leadership of the company «Procter & Gamble» and NASA, the key to productive work - the ability of people to work in a team. According to Schultz, "there is nothing that improves the compatibility of the people of honesty and mutual trust. If business people are just telling the truth, then from 80 to 90 percent of all their problems would simply disappear. "

Trust and honesty - the tools that allow people to collaborate for the good of the universal prosperity.

4. I'll put in first place the interests of others, not their own interests. For the leader in the first place should stand an organization headed by him, and the people working in it. When a leader makes first not their own interests and the interests of the organization and the people working in the organization, he feels the unity of the people for whom he works, and the team is willing to help and friendly to the leader. The diagram below shows a pyramid of leadership, which I always try to follow.

5. I will be open and responsive to the people. For a long time, I realized that in working with people a person has two choices: open and closed. Each of these options has its pros and cons. Closeness means that it is difficult to hurt me, but also to help me in this case will not be easy. Openness means vulnerability, but I'm open to help. What is my choice? I chose openness. I do not just give people a job, I try to give them all yourself. Openness - the choice of the leader.

 

"Pay now, play later"

Each person has two options: either to play now and pay later, or pay now and play later. Whatever your choice, the person did not, one thing remains the same: a life in any way to pay.

This important principle has taught me is my father. Each week, he made a list of chores for the next seven days. Many of these cases could have been done at any time during the week, but by the middle of the Sabbath should complete all the works. The one who performed his chores, could, together with the whole family to go on a visit or a movie. Who could not cope, stayed home and finished that did not have time. I was the "penalty box" only a few times, and that was enough for me to permanently adopt the principle of "pay it forward" in the future to complete their business on time.

My father's science was truly priceless to me. Now I teach this principle y of their children, Elizabeth Porter and Joel Porter. I really want them to be very firmly learned: there is no free lunch! Life - it's not a gift, but an investment. The sooner they learn to control their desires and to subordinate them to the demands of life, the better will be their way of life.

John Foster said: "The man without the determination and character will never belong to himself. It belongs to all that takes possession of him and grabs him. " Bill Klassen, a friend of mine likes to say, "Pay later - to pay more."

"Of those who are not in vain his job, I do not know a single one who deep in his heart would not appreciate the discipline and hard work - said the famous American football coach Vince Lombardi, known for his ability to inspire and motivate the players to win. - I am firmly convinced that the high point of every person when he feels the maximum life satisfaction - this is the moment when he has worked with all my heart, and now, dead tired, rest - the winner, tired lying on the field of battle. "

 

Let your character driven, not emotion

What do you think of who committed most of the great and important actions on our planet? People who were either very busy or very sick! "For personal growth seldom ideal conditions that do not require hard work, - the Robert Henderson. Theodore Roosevelt said: "Ninety per cent of all work carried out in this country people who feel unwell."

Source of success and growth - not what we love to do, and what we have to do.

John Luther said: "Such a thing as the perfect job does not exist at all. At any point, you will find the duties that are not today, then tomorrow will be difficult and burdensome. "

To be successful it is necessary not so much good to do something that brings you pleasure, as in good faith to do what you do not like.

That's how the famous opera singer Luciano Pavarotti, who is sometimes referred to as the "new Caruso", comparing it with the voice of tenor Enrico Caruso, the great Italian opera singer of the late XIX - early XX century. In a newspaper interview, the famous tenor said, "Do you know that the most difficult thing in life opera singer?The need to sacrifice every moment of his life, without a single exception. Do not leave the house if it's rain, eat this, do sleep for ten hours a day. In this life there is very little freedom. You can not even ride a horse or go for a swim. "

Successful people are willing to do what losers do not want to do. There are people driven nature and people, driven by emotions. Here's how they differ from each other:

People driven character

People are moved by emotions

At first, make the correct actions, then feel good.

Feel good, and then perform the correct actions.

Moved by the commitments.

Motivated by the desire for convenience.

Make decisions based on principles.

Take populist decisions.

The action controls the position.

The position manages the action.

Initially believed then convinced.

At first, make then believe.

A driving force.

Waiting driving force.

Ask, "What are my responsibilities? '.

Ask, "What are my rights? '.

Continue to work when there are problems.

Stand back when problems arise.

Balanced.

Moody.

Leaders.

Followers.

The late American author Louis D'Amour - one of the most popular authors: the general circulation of his books (and there are more than a hundred), translated into many languages, is about 230 million copies, and every one of his books constantly reissued. When asked what is the secret of its success, the writer said, "Start writing, no matter what. Until you open the tap, the water will not flow. "

A wonderful concept! Sometimes all we need is - just get busy start to do something. Just to help anyone. Sometimes the very beginning is able to unleash the power of action, dormant within us.

We have to make these words of his life motto: "While not open faucet, water will not flow."

Strong character is more valuable than outstanding talent. The vast majority of men of genius got his talent as a gift from above, but the character, as opposed to talent, not given to a person at birth. It has to build, brick by brick - to create thoughts, choice, courage and determination. This is possible only when the self-discipline becomes a lifestyle.

Writer Stephen Covey said, "If I try to use all the strategies and tactics to influence others, trying to convince people to do what I want from them - to work better, to become more motivated to love me and each other, but I slaboharakteren, hypocritical and insincere - that in the end I tolerate defeat. My duplicity will generate distrust in people, and then all that whatever I do - even if I will use the methods of creating the so-called good human relations - will be perceived as an attempt to manipulate people. No matter whether you are able to speak eloquently, no matter even how good your intentions. If you do not have enough confidence or none at all, then there is no reason for a permanent, long-term success. Good character - but he infuses life into techniques "*.

* Stephen Covey, The Seven Habits of Highly Effective People: Restoring the Character Ethics (New York, Simon and Schuster, 1989).

 

 

Chapter Ten

An important lesson of leadership:

Team development

The greatest leader of the mission - to promote the growth and development of people. Chapter 7 of the book was dedicated to the personal development of people. This chapter will be devoted to the development of the collective as a whole. Of course, it is impossible to adequately cover this topic in one chapter, but the main purpose of this book - the creation of a basis, a foundation for leadership. Therefore, I will focus only on the basic concepts in the hope that I can help you raise a leader. The problems of education leaders around you will be the subject of another book of mine. Having reached the age of forty, I began to reconsider his entire life. I made a list of their affairs and duties:

rector of the church community of 3,500 parishioners;

mentor and leader of 30 pastors;

President «Injoy, Inc.», a resource center, which produces materials that are used by thousands of people;

public lectures across the country and abroad (I receive over four hundred invitations annually);

prepare monthly audio lectures on the topic of leadership for the members of the club absentee «Injoy Life Club »;

releasing a new book on average every eighteen months;

working on getting a doctoral degree;

most important duty: to devote sufficient time to his wife Margaret and our two children, Elizabeth Porter and Joel Porter.

Having made this list, I came to two conclusions. First, I realized that I have absolutely no choice of free time, which means that I have to work harder will not. The second conclusion - a logical consequence of the first: the further growth of efficiency

my work will depend entirely on my ability to work with people and with their help.

These two conclusions have helped me to learn the most important lesson of leadership:

 

People who are close to the leader, will determine the level of success of this leader

Niccolo Machiavelli said: "The best way to assess whether the government is reasonable - look at the people around him." I'm not sure whether Machiavelli had in mind IQ ruler, speaking of his intelligence, but can not be sure that this way you can check leadership abilities. The leader himself is constantly growing and providing the growth of the organization, will have an impact on many, and surround himself with a successful team. The more players, the better leader. Most people achieve success when that success, wish a lot of other people. Andrew Carnegie said: "A big step in your development - an awareness that other people can help you do your job better than you could work alone."

The following example shows what can happen in an organization when its "main players" working as a team, significantly increasing their personal potential.

3 x 3 x 3 x 3 x 3 = 243, 25% of the individual growth yields

4 x 4 x 4 x 4 x 4 = 1024 (400% total growth)

Outstanding leader creates a team of people to increase the overall efficiency of labor. The influence of the leader and his or her performance begin to multiply, spreading through his inner circle, not folded, as it would multiply the efforts it alone. As the philosopher Ralph Waldo Emerson, no one person can help another without helping himself at the same time help and this - one of the finest rewards in our lives.

David Jackson, founder and head of the "Altos Computer Systems ", said:" In my experience, a turning point in the enterprise - the moment when, instead of one person becomes two. Then, at least, who will answer the phone while you have lunch. "

Every leader has a "history of war" - the failure of leadership. Maybe the following humorous example will help you laugh at their past and give a second wind to start building a successful team.

How to know almost everything, the leader in general, there is nothing to do except:

■ decide what to do;

■ instruct someone to do it;

■ listen to the reasons why this should not be done or should do so in a different way;

■ check whether the order;

■ discover that it is not satisfied;

■ ask why;

■ listen to excuses as to who was required to fulfill the order;

■ again to check whether the order;

■ discover that the following are not as they should;

■ show how to implement it;

■ come to the conclusion that once the job is done, now you can leave it as is;

■ consider whether it is time to fire someone who does not know how to do things properly;

■ decide that this person has a spouse and a bunch of children, and to replace it will still have someone better, if not worse;

■ think not it be better to make the case himself immediately as it should be;

■ sad to realize that he would have made it work regularly for twenty minutes, and so had to spend two whole days in which to understand why someone else has spent six weeks trying to make the case properly.

Contrary to all the problems that arose during the development of the team, two things we can say with confidence. First, by creating a team of successful players, you can achieve long-term success. A Chinese proverb says: "If you build plans for one year, grow rice. If you are making plans for twenty years, plant trees. When making plans for a century, Cultivate people. " Second, the constant multiplication is possible only when we create a team.

 

Portrait of the winning team

The winning team ...

■ Has an outstanding leader.

■ attracts good people.

■ Playing to win.

■ Increases the success of its members.

■ Constantly improving.