It is not important what happens to me, and what is happening in me

In the words of Hugh Downs, not happy people with a certain set of circumstances, a person with a certain set of relations to the circumstances. How often do people think that happiness - is a series of conditions. When things are going well, they are happy. When things are not going well, they are sad. Sometimes people suffer from what I call the "syndrome of the destination." They think they will be happy once they find themselves in a certain place or to take a specific position. Others suffer "syndrome someone" - they think that happiness depends on dating or living together with a specific person.

I remember how shocked me the wisdom of these words, "God decides, after that we will go through. We decide how to get through it. " These are words of the famous Austrian psychologists

* Anonymous, «Attitude», Bartlett 's Familiar Quotations, ed. Emily Morrison Beck (Boston, Little Brown, 1980).

ha Viktor Frankl, a man who lived through the horrors of the Nazi death camp Auschwitz. The words spoken by the man in the face of his tormentors were words of encouragement and inspiration to millions of people: "The only thing you can not take away from me - the right to choose attitude to everything you do to me. Our last freedom - the freedom to choose one's attitude to any situation. "*

The importance of choosing the correct attitude to any unfavorable circumstances are well understood and Clara Barton, founder of the American Red Cross. Those who knew her said she never harbored anger and resentment toward someone else. Once, the friend mentioned the unlikely event that occurred with Clara a few years ago, but Clara could not remember what it is about.

- Do not you remember what you did to you then? - Surprised girlfriend.

- I do not remember - calmly replied Clara. - I clearly remember that completely forgot about it.

* Viktor Frankl, «Youth in the Search of Meaning» [Viktor Frankl "Man's Search for Meaning»], Moral Development Foundations, ed. Donald M. Joy (Nashville, Abingdon, 1983).

Often, a survivor in the lives of many ills and troubles, it is sad and angry, his character deteriorates. These people like to remember the hard times, saying: "The trouble broke my whole life." They do not realize that every event requires a choice to do it, according to which a person will commit further acts. Not at all the circumstances, and the wrong choice to do it - that's what crippled life to these people.

English writer CS Lewis, author of "Chronicles of Narnia", said: "Every time making a choice, you become a little bit different, changing that part of ourselves that is responsible for the selection. Over a lifetime, with its countless situations of choice, you will gradually make this part of the selecting themselves in divine creation or a hell of a monster "*.

 

The position of the leader influences the position of followers

Leadership - this effect. People get our plants as a runny nose - when dealing with us. I never

* C. S. Lewis, Mere Christianity (New York, Macmillan, 1952), 86.

do not abandon the idea of ​​responsibility of the leader. For me it is very important to always have the correct position: it is necessary not only for my personal success, but also for the good of others. I have to look at their leadership not only with his own eyes, but through the eyes of other people.

It is known that the ball bounces off the wall with a force equal to the force of impact. Strength of the equal strength of opposition. This physical law, says Frank Crane, valid for the power of influence, only enhanced by the action of a leader, because he is not a follower, but several. Smile - you will receive a lot of smiles in return.The anger directed at others, will return to you many times reinforced. Victims of fate is actually quite a bit. Kind and generous help, avoid evil and avaricious.

For a long time dreamed athletes run a mile (1609m) in four minutes. According to legend, in ancient Greece, athletes to run faster, drinking Tiger's milk (not a vitamin supplement with the same name, sold in U.S. health food stores, but a real Tiger's milk) and tried a great variety of other means, but nothing helped. People thought that a person is not physically able to go this fast. For thousands of years, this belief has become universal, and found a million reasons for its confirmation. The structure of human bones and muscles is not possible to develop such a speed. Wind resistance is too high. The forces of human lung is not enough. And so on and so forth.

And then one person, one man, proved that doctors, coaches and other athletes - millions of people who for many centuries on his experience convinced of the absolute impossibility of such a run speed - were wrong. His name was Roger Bannister. And here there was a miracle of miracles: after Bannister set his famous record in the same year, thirty seven runners broke the four-minute barrier at the distance of one mile! After a few years of the competition in New York of the thirteen runners ran the thirteen mile in less than four minutes. That is, even a runner who came in this race last one can take that accomplished the impossible!

What happened? No radical change in the method of training was not. Do not have a new way to reduce the force of air resistance. Human physiology has remained the same. Changed only one thing: the psychological attitude of people.

You are able to achieve the goal that put in front of him. Who said you can not smarter, not better, fitter, not hard-working, no more capable than your competitor? It does not matter if someone thinks you are not able to try a case. It is important (and this is the only important thing), so that did not and did not claim yourself.

While Roger Bannister did not set his record, all believed to experts. This is a typical phenomenon: the "experts" of various profiles do not allow people to reach their full potential. Why is this happening? Because experts - people with influence. I have no doubt that people adopt a leadership position faster than his actions. The followers are beginning to show the position of the leader, even if they do not repeat his actions. Position - something that can be expressed without a word.

The influence of the position of the head on the slave - that's the main reason why the position of executive employee is taken into account when discussing the issue of his dismissal, as discussed above. Psychologists practices identified five qualities to consider when appointing an employee to a senior position: healthy ambitions, to the strategy of the company, the attitude towards colleagues, ability to manage people and the relation to the increased demands on the time and energy. If the character of the candidate at least one of these qualities knocked out of equilibrium, in the case of appointment to a senior position there is a risk of negative transfer of subordinate units. Such a person would be a bad leader.

Now, pause for a moment and write down their negative attitudes, currently affecting other people.

1.

2.

3.

4.

 

HOW TO CHANGE YOUR PLANTS

Most people are suffering from an illness which is famous anthropologist Ashley Montagu called "psihoskleroz." Harden the arteries in atherosclerosis, with psihoskleroze - installation.

David Neysvanger of the Menninger Foundation states: "If science has been able to help all people live to a hundred years, which we will benefit from it, if fear and hatred, loneliness, and pangs of conscience will not allow us to enjoy life? '.

How can change my settings?

 

Review

Many years ago, my wife Margaret bought our first house in my life. Money was not enough, so they had to look for opportunities to save money and get what we wanted, at the same time without getting in costs. We decided that we will not invite a gardener to take care of the lawn in front of the house and this will save, and the lawn will cut themselves. It turned out very well.

One day, while standing behind the house, I suddenly thought, we do not think about how to spruce up the backyard. After all, it, unlike the lawn, no one sees! Caring about what to see, we just threw something that is hidden from prying eyes.

In my life, people do the same. On the exterior, they have spared no effort or money, and their position in life and psychological attitudes neglected and underdeveloped. You have not forgotten where we started this chapter? Go back to the beginning and re-read, and then do not take the effort and energy to change his inner life.

 

Six stages in changing positions

 

1. Identify problematic feelings

This - the first and easiest step to perform.

 

2. Identify the problem behavior

Now you begin to sink inward. What causes feelings of concern? Record your actions that generate feelings of concern.

 

3. Identify problematic thinking

Psychologist William James said, "What keeps our attention determines our actions."

 

4. Identify the right mindset

On a sheet of paper, write down what kind of thinking is correct. How would you like to think? Our feelings come from our Cape - lei, so you can control the feelings, thoughts changing.

 

5. In the presence of other people declare your intention to think positive

Intention, which stated out loud in front of other people, it is the firm intention.

 

6. Create a plan for the transition to positive thinking

In your plan should include:

■ Recorded definition of right thinking.

■ A method of measuring progress.

■ Daily measurement of progress.

■ The name of the person you regularly reports on the results.

■ Daily "serving" the motivating literature and other materials on positive thinking.

■ Communication with positive-minded people.

This is a general plan change attitudes. The following steps will increase your chances of success.

 

Determination

Every time a leader has to require people to donate their time, they should first ask yourself two questions: "Will they?" (If they have any capacity) and "Will they?" (Whether they possess the required position). The second question - the most important. Two additional issues are directly related to it. The first of them: "Is it true you select the time? '. Are there conditions that ensure positive change?

The second question: "Do I warmly wish? '. Are there, besides enabling environment, a strong desire of people pay the price for the coming changes? If both questions, you can confidently answer "yes", it indicates the strong determination of the people to take action. In such circumstances, the success is very likely.

 

The picture of the mind

Dennis Waitley says that the winner is always thinks in terms of "I", "I", "I am," and a failure - on the contrary, focuses on thoughts about what he had to do, but did not. If we are not satisfied with the results of our work, we should first of all change the pattern of our mind.

London oncologists conducted a long-term study of the health of fifty-seven women with breast cancer and underwent surgery mastectomy (removal of the breast). Ten years after surgery every seven out of ten patients with "setting the fight" were still alive, while four out of five women who reported feeling hopeless, have died.

There is a whole branch of science - psihoneyrofiziologiya studying the influence of hope and other attitudes on human health. Research in this area conducted by scientists from Harborview Medical Center in Seattle. The data obtained by American scientists, confirm the correctness of their London colleagues, patients with positive recover faster than suffer the same diseases people with negative attitudes *.

Change the picture of consciousness is to acknowledge that:

Even if I can not change the world around you,

I can always change your view of the world within.

 

Action

As soon as you start to change your thinking immediately begin to change and their behavior. Begin to implement actions of a person, how you want to become. The actions you admire, should become your actions. Too often people want to experience the feeling at first, and then to act. But this method does not work.

One day, waiting for their turn to see the doctor, I took off the table a medical journal. There were lines like: "These moans and sighs we hear from patients every day:" I can not bring myself to lose weight, take exercise regularly check the level of sugar in the blood. There is no motivation. " Doctors also groan: they can not make their patients with diabetes and lead a healthy lifestyle. Can reassure those and others: do not expect that the motivation for you to suddenly fall from the sky. Motivation - it's not lightning. Neither the doctor nor the nurse or family member - no one can bestow upon you the motivation to stick it to you, or by force. The whole idea of ​​motivation - it's a trap. Forget the word "motivation". Just do it. Engage in physical activity, follow a diet, get rid of excess weight, regular blood tests, and everything else that the doctor says. Do it without motivation. Do you know what will happen next? As you begin to act, there will be motivation to continue you will become a lot easier to observe a healthy lifestyle. "

"Motivation - says John Bruner - a by-product. It's like love and happiness. When you are actively doing something, imperceptibly the motivation to do this and more, capturing you in the most unexpected moment. "

According to Jerome Bruner, a psychologist at Harvard University, is much easier to evoke feelings through actions than trigger an action by the senses. So - go for it! If you know what you need to do something - do it.

Margaret and pay great attention to the formation of positive attitude among our foster children Elizabeth Porter and Joel Porter. For a long time we realized that the most effective way to change the mental attitude of children - is the work of their actions. If we were simply told the child: "Change your attitude", he would simply not understand what, in fact, demanded of him. It is much more effective to explain to the child that this or that bad deed indicates the erroneous position. If we help children to change their behavior, their position will change by itself. We do not talk to children: "You have to be friendly and benevolent." We ask them every day to speak at least one well-deserved compliment to every member of our family. Kind words have become a habit, and there is a vital position - friendliness and benevolence.

 

Repetition

Paul Mayer said: "The position - is nothing more than a mental habit, and that habit can be purchased. Repeated action becomes a sold position. " At one seminar, one of the participants asked for a simple plan to change the wrong position. I advised her to two things. First:

To say the right words.

Return the book to read.

Listen faithful lecture.

Communicate with the right people.

Make the correct actions.

Faithful to pray the prayers.

Second, repeat the first point of the plan every day, and not only when he wants. And then just have to see how life is slowly changing for the better.

 

Update

After a while, a positive attitude can displace negative. Again and again, I repeat: the battle never ends! But the fight, believe me, it is worth. The more carefully you will tear out the roots negative thoughts and replace them with positive, the more updated your personality. Let me conclude this chapter with the words of my friend Lina Walker. These lines as well as possible and describe the process of changing the position and the benefits of overcoming negative thinking.

 

"When spring comes, I am reminded of a gray-haired old man, every year at this time to go to war. His enemy was a weed with small yellow flowers, seemingly so innocuous. But if you do not fight with him, in a few years it will capture all the fields and orchards. Every spring, my grandfather went around their land and tore yellow weeds by the roots.

I grew up vyvila married and settled in the state of Ohio on the farm of her husband. Every spring, as in my childhood, in the fields of blooming yellow flowers. At first I was a couple of years did not pay attention to them, and then I realized how right my grandfather. I decided to fight the enemy, as he did.

Now every spring I go to your site and uproot the weeds with yellow flowers. I do this in memory of my grandfather.

This weed is constantly reminding me of our bad habits and negative thoughts. We have to constantly pull them from the root, and then our turn green lush fields, our lives will be fruitful and happy. "

 

 

Chapter Seven

PRICELESS LEADER CAPITAL:

PEOPLE

The one whose influence encourages people to follow him and only - the leader, but the leader limited. The one under whose influence people begin to lead others - the leader with no restrictions. In the words of Andrew Carnegie, the great leader will never be any one who wants to do everything himself, no one who wants to attribute all the credit for himself made.

Guy Ferguson expressed the same idea in these words:

 

To be able to do the job - the duty of the employee.

To be able to teach others - the duty of the teacher.

Inspire others to do better - the duty manager.

And be able to do that, and another, and the third - the duty of a true leader.

 

In this chapter, we will go one more functions of a leader - mentor functions. A true leader is always conducive to the growth and development of the people around him, depends on this scale realization of his dream.

From the man on the leadership position, trying to cope with all the responsibilities, it may happen the same thing happened to a bricklayer from a joke. One mason had to pull three kilograms of bricks from the fourth floor of a house under construction on the land. He decided that he could do the job alone. After filling out an application for payment of insurance, he described the incident in the following words:

"Demolish the bricks down by hand would take too much time, and I decided to put them in a drawer and pull on the rope with the unit installed at the top of the building. I firmly tied one end of the rope at ground level, upstairs, tied the other end of the cable to the box, put it in the bricks, pushed box, so that it was hanging from the block and went down.

Downstairs, I untied the rope, holding it tightly in his hands to slowly pull the drawer with the bricks on the ground. But as I weigh only sixty pounds, the lower the load to three kilograms pulled me up so fast that I did not have time to release the rope from his hands. At the height between the second and third floors I've encountered with drop down box. This explains the numerous bruises and abrasions on the upper part of my body.

I did not let the cable out of hand, until he reached the fourth floor, where my arm pulled into the unit. This explains the fractured thumb. At the same time a box of bricks hit the ground and he flew off the bottom. Empty box weighs about fifteen pounds, so my body weight in kilograms sixty beginning to descend quickly and at a height between the second and third floors collided with an empty drawer, rising upward. This explains the fractured ankle.

From the collision speed of my motion is not slowed down, and I continued to descend until it landed on a pile of bricks. This explains the tension back and broken collarbone.

At this point I'm at a time completely lost self-control and let the cable out of hand. Empty box fell on top of me, which explains the concussion.

As for the answer to the last question is the statement, "What do you do if a similar situation occurs again? "Please be informed that I would never attempt to do this work alone."

I noticed that in working with people, there are three levels:

1. Man, it's better to work together with people - a follower.

2. A person that helps people work better - the head.

3. Man, contributing to the development of people for better performance - the leader.

 

PRINCIPLES OF MENTORING

The success of a leader in mentoring will depend on how well it will cope with each of the following items:

■ Awareness of the value of people (question my position).

■ Commitment to the people (the question of my time).

■ The ability to find a common language with people (a question of my character.)

■ Requirements for the people (the question of my vision for the future).

■ The impact on people (question my leadership).

And on my own experience and the experience of great leaders I am convinced that successful mentors have three characteristics. Successful coaches:

1. Make the right assumptions about people.

2. Ask the right questions about people.

3. Provide assistance to people properly.

 

SUCCESSFUL mentor makes the right assumptions about the PEOPLE

I was always relatively easy to manage to motivate people. The questions, as I am able, I would reply, "You have to be enthusiastic, to inspire and encourage people to tell them the way, to believe in people." But my advice helped only briefly, and then everything goes back to normal.

Looking at it, I could not help but wonder why those who followed my recommendations, it was not possible to motivate others (or rather, it was possible, but only for a short time)? And one day it hit me: I have shared with others the fruits of his gift, but not its roots! People took over the mine approaches, not having my inner attitude towards people.

That is my basic assumptions about people giving me the opportunity to constantly motivate people and to promote their growth and development. I would say that it is - a key factor, without which coaching is impossible.

The basic assumption - that view of the truth of a statement taken for granted. My basic assumptions about people largely define my attitude towards people. I'm looking at people that want to see them - and I find. What I find determines my reaction to the actions of people. Consequently, the negative underlying assumptions will lead to a negative style of leadership, and on the contrary, the positive underlying assumptions will encourage positive leadership style. Below are a number of extremely important, in my opinion, the basic assumptions about people.

 

Basic assumption: Everyone wants to feel that he is worth something

The most successful teachers, writers, leaders, politicians, and leaders in other areas - that is, those whose activities are connected with people instinctively consider one simple thing: all people are thirsty. Yes, that's right: every person on the planet is thirsty recognition, understanding, and love. The list of human desires necessarily present human desire to feel that he is worth something. People want to feel great!

Donald Laird argues that it is always necessary to help people improve their self-image and self-esteem. Improve your ability to give other people feel worthwhile and significant. I'm sure you can hardly do anything better for a man than to help him be useful to people and feel the satisfaction and importance.

My work involves frequent travel across the country. In the San Diego airport I use the services of the shoeshine named Melvin. He became my good friend. While Melvin polish on my shoes, we talk. I never forget to ask how things are going in a children's baseball team, where Melvin in his spare time working as a coach (baseball - it is his love for life.) When my shoes shined, I say Melvin (as well as all others who at this point is next), I do not know the best shoeshine boy than he is.

Napoleon Bonaparte, the leader of leaders, known by the name of all the officers of his army. Faced with any of the officers, he greeted him, and then struck up a conversation about the battles and maneuvers in which the officer was involved. Napoleon never forgot to ask the officer about his hometown, parents, spouse and children. It's amazing what a huge amount of personal information about each of the officers could not remember the man.

Knowing about the manifestations of personal interest Napoleon, it is easy to unravel the secret of devotion officer in Napoleon's army to his emperor.

 

Basic assumption: Each person needs the support and endorsement, and they will not go unanswered

For twenty-three years that I have been mentoring, I have yet to meet a person who started to work better after a word of criticism, and not the words of support and approval. Promotion, approval - a true oxygen for the soul.

Scientific studies have brought more and more evidence of a long-known fact: the words of praise and support manifest in the person of its best qualities. In one of the psychological experiments of each of the adult participants were asked to oeshit ten puzzles. The subjects performed the task and handed over it, and then they were told the results, but not real, but fictional. Half of the subjects were told that they coped with the task well, deciding correctly seven out of ten tasks. The remaining subjects were told that they mishandled deciding seven out of ten problems correctly.

After this, the subjects were given the same task again. Those who reported the successful completion of the first job, coped better with the second. Those who had heard of his failure in the first task, performed worse than the second *. Word of criticism, even having no foundation, knocked at the ground from under the feet of men.

Viktor Frankl said, "If you treat people as if they are much better themselves, even overestimating them, help them to become what they are capable of becoming. You see, if we see people as they are, we will only make them worse. If we treat them as they should be, that will help them to actually become so. You say, "overestimates the people - this is idealism." To this I have to say, "This idealism - is the real realism, as you are helping people to realize themselves." **

Now think and tie the definition of leadership (influence) with responsibility

* Thomas Peters, Robert Watermann, In Search of Excellence (New York, Warner, 1984) 58.

** Viktor Frankl «Youth in Search of Meaning».

Ider for the personal development of the people around him. How to truly motivate people and to promote the development and x? With the encouragement, support and faith in them. People usually are the ones who see their future in other people, the most important for them. I call his subordinates in a conversation with other people they talk to the words of encouragement and support during the first sixty seconds of the call itself follow this government-lu. This immediately sets a positive tone for the entire conversation.

When asked what the most important thing for a baseball coach, Reggie Jackson replied: outstanding coach is able to convince the players that they are actually better than they think about themselves. Outstanding coach will force you to think well of yourself, it will always understand that believes in you, it will help you discover in yourself what were unaware. And once you realize that you - a wonderful player, and will show it in every game.

Henry Ford said: "My best friend - the one who finds me all the best." And so it is. Each leader p wants his followers showed in all the best, and every successful leader knows that the way to it - the support and approval.

 

Basic assumption: People initially attracted personality of the leader, and only then - his style of leadership

Too often we think that people should be loyal to the leader of the post, and not to the person occupying the post. But let's not forget that people are not motivated by the Charter. People are attracted to people! Authority of the leader is not based on the rights of its officers, and its relationship with people. People do not care how much you know - as long as they know that you care. You have to show loyalty if you want to get loyalty in return. If people do not believe in their leader, then nothing will force them to follow that person. If people believe in the leader, then nothing can stop them.

For most of us, Christopher Columbus - the great traveler, explorer, discoverer of America, but this man was, and a great leader. To his contemporaries the idea of ​​traveling across the ocean was absolute madness. It seemed that all the odds are against Columbus.

First, the journey across the ocean at the time seemed totally unattractive economically - in fact, a long tradition and deep-rooted prejudices in the minds of people virtually guaranteed the absence of a "commodity market" for transoceanic voyages.

Second, Columbus had never been captain of the ship, and the only passenger.

Third, Columbus was a foreigner. Italian by origin, he first lived in Portugal, and then moved to Spain.

Fourth, Columbus simply did not have the funds to conceived adventure. In those days, only the king or queen could legally allocate funds on a sea voyage.

Fifth, require a lot of money. In addition to the ships and the required load in Columbus was a huge list of personal requirements, including: a) 10 percent commission of the total trade with newfound countries, and b) the title of admiral, and c) a lifetime governor of the newly discovered territories, and e) the right to transfer all the rights and positions inherited.

Surprisingly, Columbus was able to convince the monarchs, and its terms were accepted! Today's salespeople could learn from Columbus. They moved the "one, but the fiery passion." Columbus believed with all my heart that it is possible to reach the shores of Asia across the Atlantic. Let his faith proved to be false (Columbus, as we know, took to another continent Asia - America), but it gave him the strength and resilience, confidence and ability to convince the powers that be.

And had to constantly convince. Seven years of Columbus begged the King of Portugal to finance his trip. Then he went to Spain, and another seven years persuaded King Ferdinand and Queen Isabella, the monarchs until finally relented.

Every successful leader knows that without the ability to look far ahead, like Columbus, he can not do. People need to trust you, and only then they will believe in your dreams.

Moral high morale organization rooted in the belief in a leader - the man who heads the organization.

 

Basic assumption: Most people do not know how to achieve success

Most people believe that success - it is good luck, and try to win the lottery called "life." But life - this is not a lottery. Success is only possible as a result of careful planning. It comes when opportunity meets with careful preparation.

People often think that success comes quickly, as an event that happened at a certain time in a certain place. But it is not. Success - is a process. This growth and development. This is the achievement of one goal and use it as a stage for the following achievements. Success - is a journey.

Usually people believe that "success" means to "learn to steer clear of mishaps." But this is not the case. Success means learning to learn from the failures. The failure - it is an opportunity to start over and do more intelligent. The failure, in fact, it is a failure only when it is not removed from the lessons.

Once people realize that you, their leader, able to help them achieve success - all they are yours! Someone joked, "We have become related with success, as soon as he arrives, he immediately comes and all relatives." In the organization is the same. Once the leader has proved that he is able to operate successfully and interest in helping others achieve success, he is surrounded by loyal followers who want to grow and develop as a person.

 

Basic assumption: Most people are motivated by nature

Watch the one-year old baby. Young children - born naturalists. With the tremendous interest they learn their house and everything in it. They are motivated by nature. I've noticed that usually people with an interest and a desire to take up a new job, but then the motivation fades away, and they have to re-motivate.

Young children are eager to go to school soon. Three-, four-year pre-school children enjoy playing in the school and can not wait, when at last they grow up. First-grader comes to the first lesson with a brand new knapsack and the highest motivation. But in the second or third grade, many children are perfect hatred hate school and find any excuse to skip classes, "I have a stomach ache." Where only become of excitement and enthusiasm?

The true secret of motivation - to create the conditions in which people's interest will not fade.

 

What motivates people?

The importance of the cause. People want to make their case (or cases a group of which they are) left a long trail. People need to see that their work was not in vain that they have brought benefits to other people that they have created something of value. Generates motivation is not the case itself, but the desire to see the end result.

Participation in goal. It gives people the opportunity to feel needed and generates motivation. Participating in setting goals, people feel that something depends on them, and they decide to make a choice. They become "owners" of the idea and strongly support it. Seeing as the dream becomes a reality, as the goal is achieved, as they create the future with their own hands, people experience a deep sense of satisfaction. Participation in the formulation of common goals creates a sense of community and raises the morale of the people. Each member of the team feels important and significant.

Positive feeling of dissatisfaction.

Sometimes we hear that "dissatisfaction" - is the shortest definition of motivation. Gives rise to a sense of dissatisfaction in people a desire to change. People in this case, it is clear that something is wrong. It is often clear, and what should be done to change the situation. But the frustration - a double-edged sword: it can motivate people to change or sterile criticism, lead to apathy or made to work. It all depends on how well the leader possess the energy generated by the frustration and use it to change for the better.

Recognition. People are hungry for recognition of their services and personal achievements. Very often, recognition and gratitude - one and the same. Personal Achievements motivate themselves, but the recognition and appreciation of your achievements on the part of other capable of doing much more. Recognition makes human life meaningful.

Clarity prospects. motivation occurs when people know exactly what they should do and be sure to successfully cope with the case. No one wants to act on a "go there, I do not know where, bring it, I do not know what." Motivation comes when people clearly understand the nature of a case before, its results and its responsibilities. Giving the order, be sure to let the slave the necessary powers. People work better when they are able to some extent to manage their work and their time.

 

What kills the motivation?

The motivation is easy to destroy. Often we do it, without even realizing its negative impact on others.

Do not belittle anyone. Public criticism and sarcastic remarks, even if they are expressed in jest, can deeply hurt a man. In dealing with people you can not be thick-skinned. Belittling can completely destroy the self-esteem of man, his self-confidence and self-esteem. If the criticism is still necessary, do not forget to balance each negative statement by nine positive comments.

Nobody can manipulate. Neither one person does not like the feeling that it is used it - a pawn in someone's game. Any, even the slightest manipulation of people - explosives, destroying bridges of trust. Honesty and openness are able to do much more than cunning and deceit. Keep people deserved praise them, and you will win their support and motivation. Always remember, what goes around, comes around. What you give to others is what you get.

Do not be indifferent. people - that's what matters most to you. This is your most important asset. Take the time to people who take care of them, try to get to know them as best you can. Learn to listen to the interlocutor, do not think at this point about myself, about what to say in response. Just listen. Try to hear not only the words, but the feelings of the interlocutor. Your interest to hear, even to seemingly minor detail, demonstrate your non-indifference.

Do not let the personal growth of individuals. Personal growth - a source of motivation. So you have to be interested in the development of their subordinates. Give them an opportunity to learn something new, try your hand at a new business. Achievements should not scare people, but to please the leader and find it full support. People do not brake. Let them feel the taste of success and failure. This will help create a sense of community as well as their attitude you say to people, 'Your height - for the benefit of us all. "

 

SUCCESSFUL mentors to ask the right questions about PEOPLE

Now we come to the second as a successful mentor - the ability to ask the right questions about people. These six questions.