IV.Выберите слова или сочетания слов для заполнения пропусков так, чтобы они отражали особенности оформления письма-претензии.

10th August, 19..

Dear Sirs,

Order No VC 5 83 91

We are writing to you with reference to the above order and our letter of July 28th in which we asked you to expedite (1)….. of the 60 engines (Model 55) you were to have (2) ……. on July 15th.

We have been greatly (3) …….. by this delay because the lorries have been completed except for the engines that need to be fitted.

Unless we receive the components within the next five days the order will be (4)……… and placed elsewhere.

Yours faithfully,

……………

1. inconvenienced

2. delivery

3. supplied

4. cancelled

V. Прочтите два варианта ответа на письмо-жалобу. Какой из ответов является верным?

1. Your letter of 3 November regarding your stay with us in October was forwarded to me. The situation is being looked into and I hope to resolve it quickly. When I have my investigation finished, I will write or call you with a response.

I assure you that your complaint is being taken seriously. You are a valued guest, and any dissatisfaction on your part indicates an opportunity for improvement on our part.

If I need more information from you to help me resolve this matter, I will contact you.

Thank you for your patience.

Yours sincerely, ......

2. Thank you for your letter of 3 November. I am very sorry that there were problems during your stay with us in October were forwarded to me. It will take me a few days to look into this matter because I need to talk to all the members of staff who were involved will telephone you as soon as I can with my response.

I would like you to know that we are taking your complaint very seriously. You are a valued guest. If you are dissatisfied with our service, this gives us a chance to make any improvements necessary.

I will contact you if I need to know more from you to help me resolve this matter.

Thank you for being so patient.

Yours sincerely, ......

VI. Дополните письмо недостающими фразами, используя образец написания делового письма.

…………………….

…………………….

…………………….

……………….

……………….

……………….

……………….

Dear Sirs,

We .......... to open an account with you for the use of the manager of our firm, Mr. George Edward Wilson. Will you please make an appointment for this gentleman to visit the bank in order to complete the necessary formalities and provide specimens of his signature? This appointment .................be made directly with Mr. Wilson, who is already at the Cheapside address.

As soon as we hear from you we intend to open the account with a cash deposit of GBP 5647.

Thank you very much.

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John Clive