- •Unit 1 people in tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •II. Respond:
- •III. Make up your own dialogue on choosing a career in tourism. Texts
- •The tour operator
- •Comprehension questions
- •The travel agent
- •Comprehension questions
- •The tourism manager
- •Comprehension questions
- •The tour guide
- •Comprehension questions
- •The animator
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •III. Group the following terms according to the titles in the table (4 terms in each group):
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present indefinite tense to be (сильный)
- •I. Make up interrogative and negative sentences:
- •III. Make up tail-questions:
- •1) Customers tip guides.
- •2) Customers don't tip guides.
- •IV. Make up special questions:
- •1) She is a knowledgeable tour guide.
- •2) She handles tour groups in high season because she is a guide.
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •The present continuous tense to work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is he speaking over the phone or to the general manager?
- •III. Make up tail-questions:
- •1) We are doing well in English.
- •2) We are not doing well in English.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •То be going то
- •I. Transform the sentenced in the Present Continuous Tense
- •Into the sentences with to be soine to:
- •Il Translate from Russian into English:
- •Unit 2 tourist companies active vocabulary
- •Substitution driil
- •I. Practice:
- •Tour operators
- •Comprehension questions
- •Travel agencies
- •Comprehension questions
- •Tourist information offices
- •Comprehension questions
- •Tourist outlets
- •Comprehension questions
- •Free-lancers
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills there is…/there are…
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is there a timetable or a map on the wall?
- •III. Make up tail-questions:
- •1) There is a resort in their destination.
- •2) There isn't any resort in their destination.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 3 pages from the history of tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •How it all started
- •Comprehension questions
- •Tourism in the 19th century
- •Comprehension questions
- •Thomas cook company
- •Comprehension questions
- •The world tourist organization
- •Comprehension questions
- •The outset of tourism in russia
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the past indefinite tense to be (сильный)
- •To work (слабый правильный)
- •To get (слабый неправильный)
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The travellers were pleased with the coach.
- •2) The travellers took a tour to Athens.
- •IV. Make up special questions:
- •1) The chief animator was on the stage during the whole contest last night.
- •2) The tourists spent their paid holidays at the health resort last season.
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •The past habitual tense used to
- •I used to travel a lot.
- •I. Translate from English into Russian:
- •II. Transform the Past Indefinite Tense into the Past Habitual Tense:
- •III. Translate from Russian into English:
- •Unit 4 types of tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •Leisure tourism
- •Comprehension questions
- •Sports tourism
- •Comprehension questions
- •Business tourism
- •Comprehension questions
- •Incentive tourism
- •Comprehension questions
- •Familiarization tourism
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the future indefinite tense
- •To work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •III. Make up tail-questions:
- •1) Tourism will grow faster.
- •2) Tourism will not grow faster.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 5 people in hospitality active vocabulary
- •Substitution driil
- •I. Practice:
- •The receptionist
- •Comprehension questions
- •The concierge
- •Comprehension questions
- •The hotel manager
- •Comprehension questions
- •The chef
- •Comprehension questions
- •The restaurant manager
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills modal verbs can, may, must, need, have to
- •Have to
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The guide can speak German well.
- •2) The guide has to meet the travellers at the airport.
- •IV. Make up special questions:
- •1) The night manager must stay at the hotel at night.
- •2) Hotel guests have to fill in registration cards during the check-in.
- •V. Transform the sentences using the modal verb may and translate them into Russian:
- •1) Perhaps the hotel manager is at the reception desk now. - The hotel manager may be at the reception desk now.
- •VI. Transform the sentences using the modal verb must and translate them into Russian:
- •1) The hotel manager is probably at the reception desk now. - The hotel manager must be at the reception desk now.
- •2) Не will probably be back soon. - He must be back soon. Вероятно, он скоро вернется.
- •VII. Insert can, may, must, need, have to:
- •VIII. Translate from Russian into English:
- •Unit 6 hotel services active vocabulary
- •Substitution driil
- •I. Practice:
- •The front office
- •Comprehension questions
- •The bell service
- •Comprehension questions
- •The housekeeping
- •Comprehension questions
- •The telephone department
- •Comprehension questions
- •The security department
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the complex object
- •I want you to help me.
- •I. Translate from English into Russian:
- •II. Say what hotel guests expect, want, would like the hotel staff to do. Use the expressions:
- •III. Say what the guide, the room clerk, the maid saw, watched, noticed, heard a/the customer do. Use the expressions:
- •IV. Translate from Russian into English:
- •Unit 7 restaurant services active vocabulary
- •Substitution driil
- •I. Practice:
- •Types of restaurants
- •Comprehension questions
- •The food and beverage department
- •Comprehension questions
- •The food and beverage staff
- •Comprehension questions
- •The catering department
- •Comprehension questions
- •The banqueting services
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •III. Group the following terms according to the titles in the table (6 terms in each group):
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present perfect tense to develop (правильный)
- •To grow (неправильный)
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) He has chosen a full English breakfast.
- •2) The kitchen helpers have peeled the vegetables.
- •III. Make up tail-questions:
- •1. You have been to the Rules restaurant.
- •2. You haven't been to the Rules restaurant.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 8 types of hotels active vocabulary
- •Substitution driil
- •I. Practice:
- •The inexpensive hotel
- •Comprehension questions
- •The moderate hotel
- •The expensive hotel
- •Comprehension questions
- •The deluxe hotel
- •Comprehension questions
- •The superdeluxe hotel
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •I. Translate from English into Russian:
- •1) В этой гостинице предлагается обслуживание в номере.
- •2) В этой гостинице предлагают обслуживание в номере.
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Present Indefinite Active or the Present Indefinite Passive:
- •VI. Translate from Russian into English:
- •Unit 9 methods of payment active vocabulary
- •Substitution driil
- •I. Practice:
- •Comprehension questions
- •Traveller's cheques
- •Comprehension questions
- •Personal cheques
- •Comprehension questions
- •Eurocheques
- •Comprehension questions
- •Credit cards and charge cards
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the past indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Past Indefinite Active or the Past Indefinite Passive:
- •VI. Translate from Russian into English:
- •The future indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Future Indefinite Active or the Future Indefinite Passive:
- •VI. Translate from Russian into English:
IV. Open the brackets and translate into Russian:
The exchange rate (to display) in the window of the bureau de change.
A 1 per cent commission (to take) for the transaction.
The debt (to pay off) in due time?
The traveller's money (to steal) in the jammed airport.
The waiters (to tip) for the excellent service?
The cheque (to cash) in local currency.
When the card (to use) by the card holder last?
The cheque guarantee card number (not to write) on the back of the cheque.
A mistake (to make) in the name of the payee.
These traveller's cheques (not to cash) during our last tour. They (not to spend) either.
Why the cheque (to cancel) by the holder?
The cheques (not to clear) for some reason.
The sales voucher (not to keep) by the customer. That's why his traveller's cheques (not to replace).
Wheii and where your traveller's cheques (to buy)?
V. Open the brackets and use the Past Indefinite Active or the Past Indefinite Passive:
I (not to use) my personal cheques for encashment. My card (not to use) for encashment during my previous tour either.
The customer (not to receive) the credit statement at the end of last month. The statement (to receive) much later.
Where your traveller's cheques (to lose)? - I (not to lose) them, they (to steal) from me in the jammed airport when I arrived in Moscow.
The bank (to replace) your stolen cheques last time? - No, they (not to replace). They (to refund) to me by the bank.
The customer (to pay off) his debt? - Yes, the debt (to pay off) in arrears during the last three months.
The bill (to exceed) the amount in the cheque. How the difference (to make up)? - The customer (to advise) to write out another cheque.
Where and how your guest (to pickpocket)? - He (not to pickpocket). He (to leave) his money in the taxi on his way to the hotel.
The tour package (to pay for) by credit card. The customer (not to pay) a deposit, he (to pay) the total amount at once.
The customers (not to draw) cash from this dispenser yesterday because it was out of order. Cash (not to draw) from it the day before yesterday either.
Where you (to keep) your sales voucher when you (to pickpocket)? - It (to keep) in my inner pocket.
The guide (to show) them the way to the nearest bank. The Eurocheque sticker (to show) on its entrance door.
You (to change) your dollars for the local currency at the airport yesterday? They (to offer) a good exchange rate. - No, my personal cheques (to accept).
The cashier (to take) the imprint of your card when you (to pay) the hotel bill? - Yes, the imprint (to take) and I (to give) a receipt.
VI. Translate from Russian into English:
Пластиковые деньги были изобретены несколько десятилетий назад В США.
Когда были изобретены электронные платежи? - Системы электронных платежей были введены в 1989 году.
Все больше компаний будут вынуждены принимать к оплате пластиковые деньги, не правда ли? .
Все больше и больше счетов не будут оплачиваться наличными. Оплата будет производиться только чеками и картами.
Когда и где были утеряны ваши дорожные чеки? Сохранилась ли тогда ваша справка о продаже с номерами и достоинством чеков? - Боюсь, она была утеряна вместе с чеками. - А вас предупреждали, чтобы В Ы не хранили чеки вместе со справкой? - Меня ни о чем не предупреждали.
Кредитная карта была вставлена неправильно и изъята банкоматом. После этого держатель карты был приглашен в банк. Его попросили назвать свое имя и расписаться. Затем подпись сверили с подписью на кредитной карте.
Чаевые не были включены в счет. На усмотрение клиента они были оставлены наличными.
Моя чековая книжка и чековая карточка не были украдены. Они были оставлены на стойке службы приема и размещения гостиницы, когда я регистрировался вчера вечером.
Какие виды карт принимади к оплате в гостинице, в которой вы останавливались в последний раз? - К оплате принимались все виды платежей: все карты, все чеки и наличные. А вот в компании по аренде автомобилей в той же гостинице не принимали персональные чеки и еврочеки.
В прошлом году терминалы для обслуживания клиентов с банковскими многофункциональными картами были установлены в этом универмаге.
Какая процентная ставка была начислена на задолженность? - процентная ставка не была начислена, потому что задолженность была выплачена полностью в конце прошлого месяца.
Ты касался платежей, когда проходил стажировку в турагентстве? - Нет, мне не разрешали принимать оплату, но я был обязан выписывать счета к оплате.