- •Unit 1 people in tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •II. Respond:
- •III. Make up your own dialogue on choosing a career in tourism. Texts
- •The tour operator
- •Comprehension questions
- •The travel agent
- •Comprehension questions
- •The tourism manager
- •Comprehension questions
- •The tour guide
- •Comprehension questions
- •The animator
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •III. Group the following terms according to the titles in the table (4 terms in each group):
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present indefinite tense to be (сильный)
- •I. Make up interrogative and negative sentences:
- •III. Make up tail-questions:
- •1) Customers tip guides.
- •2) Customers don't tip guides.
- •IV. Make up special questions:
- •1) She is a knowledgeable tour guide.
- •2) She handles tour groups in high season because she is a guide.
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •The present continuous tense to work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is he speaking over the phone or to the general manager?
- •III. Make up tail-questions:
- •1) We are doing well in English.
- •2) We are not doing well in English.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •То be going то
- •I. Transform the sentenced in the Present Continuous Tense
- •Into the sentences with to be soine to:
- •Il Translate from Russian into English:
- •Unit 2 tourist companies active vocabulary
- •Substitution driil
- •I. Practice:
- •Tour operators
- •Comprehension questions
- •Travel agencies
- •Comprehension questions
- •Tourist information offices
- •Comprehension questions
- •Tourist outlets
- •Comprehension questions
- •Free-lancers
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills there is…/there are…
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is there a timetable or a map on the wall?
- •III. Make up tail-questions:
- •1) There is a resort in their destination.
- •2) There isn't any resort in their destination.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 3 pages from the history of tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •How it all started
- •Comprehension questions
- •Tourism in the 19th century
- •Comprehension questions
- •Thomas cook company
- •Comprehension questions
- •The world tourist organization
- •Comprehension questions
- •The outset of tourism in russia
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the past indefinite tense to be (сильный)
- •To work (слабый правильный)
- •To get (слабый неправильный)
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The travellers were pleased with the coach.
- •2) The travellers took a tour to Athens.
- •IV. Make up special questions:
- •1) The chief animator was on the stage during the whole contest last night.
- •2) The tourists spent their paid holidays at the health resort last season.
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •The past habitual tense used to
- •I used to travel a lot.
- •I. Translate from English into Russian:
- •II. Transform the Past Indefinite Tense into the Past Habitual Tense:
- •III. Translate from Russian into English:
- •Unit 4 types of tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •Leisure tourism
- •Comprehension questions
- •Sports tourism
- •Comprehension questions
- •Business tourism
- •Comprehension questions
- •Incentive tourism
- •Comprehension questions
- •Familiarization tourism
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the future indefinite tense
- •To work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •III. Make up tail-questions:
- •1) Tourism will grow faster.
- •2) Tourism will not grow faster.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 5 people in hospitality active vocabulary
- •Substitution driil
- •I. Practice:
- •The receptionist
- •Comprehension questions
- •The concierge
- •Comprehension questions
- •The hotel manager
- •Comprehension questions
- •The chef
- •Comprehension questions
- •The restaurant manager
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills modal verbs can, may, must, need, have to
- •Have to
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The guide can speak German well.
- •2) The guide has to meet the travellers at the airport.
- •IV. Make up special questions:
- •1) The night manager must stay at the hotel at night.
- •2) Hotel guests have to fill in registration cards during the check-in.
- •V. Transform the sentences using the modal verb may and translate them into Russian:
- •1) Perhaps the hotel manager is at the reception desk now. - The hotel manager may be at the reception desk now.
- •VI. Transform the sentences using the modal verb must and translate them into Russian:
- •1) The hotel manager is probably at the reception desk now. - The hotel manager must be at the reception desk now.
- •2) Не will probably be back soon. - He must be back soon. Вероятно, он скоро вернется.
- •VII. Insert can, may, must, need, have to:
- •VIII. Translate from Russian into English:
- •Unit 6 hotel services active vocabulary
- •Substitution driil
- •I. Practice:
- •The front office
- •Comprehension questions
- •The bell service
- •Comprehension questions
- •The housekeeping
- •Comprehension questions
- •The telephone department
- •Comprehension questions
- •The security department
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the complex object
- •I want you to help me.
- •I. Translate from English into Russian:
- •II. Say what hotel guests expect, want, would like the hotel staff to do. Use the expressions:
- •III. Say what the guide, the room clerk, the maid saw, watched, noticed, heard a/the customer do. Use the expressions:
- •IV. Translate from Russian into English:
- •Unit 7 restaurant services active vocabulary
- •Substitution driil
- •I. Practice:
- •Types of restaurants
- •Comprehension questions
- •The food and beverage department
- •Comprehension questions
- •The food and beverage staff
- •Comprehension questions
- •The catering department
- •Comprehension questions
- •The banqueting services
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •III. Group the following terms according to the titles in the table (6 terms in each group):
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present perfect tense to develop (правильный)
- •To grow (неправильный)
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) He has chosen a full English breakfast.
- •2) The kitchen helpers have peeled the vegetables.
- •III. Make up tail-questions:
- •1. You have been to the Rules restaurant.
- •2. You haven't been to the Rules restaurant.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 8 types of hotels active vocabulary
- •Substitution driil
- •I. Practice:
- •The inexpensive hotel
- •Comprehension questions
- •The moderate hotel
- •The expensive hotel
- •Comprehension questions
- •The deluxe hotel
- •Comprehension questions
- •The superdeluxe hotel
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •I. Translate from English into Russian:
- •1) В этой гостинице предлагается обслуживание в номере.
- •2) В этой гостинице предлагают обслуживание в номере.
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Present Indefinite Active or the Present Indefinite Passive:
- •VI. Translate from Russian into English:
- •Unit 9 methods of payment active vocabulary
- •Substitution driil
- •I. Practice:
- •Comprehension questions
- •Traveller's cheques
- •Comprehension questions
- •Personal cheques
- •Comprehension questions
- •Eurocheques
- •Comprehension questions
- •Credit cards and charge cards
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the past indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Past Indefinite Active or the Past Indefinite Passive:
- •VI. Translate from Russian into English:
- •The future indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Future Indefinite Active or the Future Indefinite Passive:
- •VI. Translate from Russian into English:
Comprehension questions
What is a Eurocheque?
In what countries are Eurocheques used as the national payment system? What does it mean? Where are they accepted?
What is a cash dispenser?
What is a cash card?
What does the Eurocheque system include?
How can a customer use a Eurocheque if his bill exceeds its amount?
Why does a staff member write the cash card number onto the back of the cheque when he or she accepts it?
What way are Eurocheques convenient for use?
How long are Eurocheques and Eurocards valid?
Credit cards and charge cards
Cards are also referred to as plastic money.
A credit card is a plastic card with which the card holder borrows money from the bank or another credit company and purchases goods and services up to a certain limit without immediate payment. The supplier gets paid immediately by the bank or the credit company. The card holder then pays off his debt in arrears, often by instalments and is charged interest on his debt if he doesn't pay it in full.
A charge card is a specific type of a credit card for which a fee is payable but which does not allow the user to take out a loan - he or she has to pay off the total amount charged at the end of each month. So the credit will be offered only in between purchasing and receiving the bank statement.
Both credit and charge cards are used to pay for goods and services and can be cashed in local currency. Cash can be received with over-the-counter transactions or in cash dispensers.
The card bears the name of the issuing company and its type (e. g. Barclaycard - Visa), Its number which is the account number, the date «Valid from», the expiry date, and the name of the card holder.
When a card is used, it will be «swiped» through an electronic payment terminal and the imprint of it will be taken. Or a sales voucher will be made out, which the customer will be asked to sign. The staff member will compare the signatures on the card and on the sales voucher.'
The sales voucher will be made out in three copies, and the top copy will be given to the customer.
The voucher will be filled in the local currency. This amount will be converted into the customer's national currency when the credit or the charge card company gets its copy of the sales voucher. That's why the customers must take into account the official current rate of exchange as well as the commission charged at a bank or bureau de change which will be deducted from the amount of foreign currency the customer will finally get.
When the card is used, its holder will be asked for his or her passport or other identification document. Both a charge and a credit card have the expiry date which is the end of the period when the holder can use them. When the card is out of date, the holder must obtain a new one.
Comprehension questions
What is a credit card?
What is a charge card? In what way does it differ from a credit card?
What way can cash be withdrawn from the card?
What kind of information appears on the front of the card?
How are the cards used?
Will the amounts the customer pays by credit card be the same as in the bank statement or different from them? Why?
How can a staff member avoid a card fraud?
What is the card expiry date?
