- •Unit 1 people in tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •II. Respond:
- •III. Make up your own dialogue on choosing a career in tourism. Texts
- •The tour operator
- •Comprehension questions
- •The travel agent
- •Comprehension questions
- •The tourism manager
- •Comprehension questions
- •The tour guide
- •Comprehension questions
- •The animator
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •III. Group the following terms according to the titles in the table (4 terms in each group):
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present indefinite tense to be (сильный)
- •I. Make up interrogative and negative sentences:
- •III. Make up tail-questions:
- •1) Customers tip guides.
- •2) Customers don't tip guides.
- •IV. Make up special questions:
- •1) She is a knowledgeable tour guide.
- •2) She handles tour groups in high season because she is a guide.
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •The present continuous tense to work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is he speaking over the phone or to the general manager?
- •III. Make up tail-questions:
- •1) We are doing well in English.
- •2) We are not doing well in English.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •То be going то
- •I. Transform the sentenced in the Present Continuous Tense
- •Into the sentences with to be soine to:
- •Il Translate from Russian into English:
- •Unit 2 tourist companies active vocabulary
- •Substitution driil
- •I. Practice:
- •Tour operators
- •Comprehension questions
- •Travel agencies
- •Comprehension questions
- •Tourist information offices
- •Comprehension questions
- •Tourist outlets
- •Comprehension questions
- •Free-lancers
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills there is…/there are…
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is there a timetable or a map on the wall?
- •III. Make up tail-questions:
- •1) There is a resort in their destination.
- •2) There isn't any resort in their destination.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 3 pages from the history of tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •How it all started
- •Comprehension questions
- •Tourism in the 19th century
- •Comprehension questions
- •Thomas cook company
- •Comprehension questions
- •The world tourist organization
- •Comprehension questions
- •The outset of tourism in russia
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the past indefinite tense to be (сильный)
- •To work (слабый правильный)
- •To get (слабый неправильный)
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The travellers were pleased with the coach.
- •2) The travellers took a tour to Athens.
- •IV. Make up special questions:
- •1) The chief animator was on the stage during the whole contest last night.
- •2) The tourists spent their paid holidays at the health resort last season.
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •The past habitual tense used to
- •I used to travel a lot.
- •I. Translate from English into Russian:
- •II. Transform the Past Indefinite Tense into the Past Habitual Tense:
- •III. Translate from Russian into English:
- •Unit 4 types of tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •Leisure tourism
- •Comprehension questions
- •Sports tourism
- •Comprehension questions
- •Business tourism
- •Comprehension questions
- •Incentive tourism
- •Comprehension questions
- •Familiarization tourism
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the future indefinite tense
- •To work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •III. Make up tail-questions:
- •1) Tourism will grow faster.
- •2) Tourism will not grow faster.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 5 people in hospitality active vocabulary
- •Substitution driil
- •I. Practice:
- •The receptionist
- •Comprehension questions
- •The concierge
- •Comprehension questions
- •The hotel manager
- •Comprehension questions
- •The chef
- •Comprehension questions
- •The restaurant manager
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills modal verbs can, may, must, need, have to
- •Have to
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The guide can speak German well.
- •2) The guide has to meet the travellers at the airport.
- •IV. Make up special questions:
- •1) The night manager must stay at the hotel at night.
- •2) Hotel guests have to fill in registration cards during the check-in.
- •V. Transform the sentences using the modal verb may and translate them into Russian:
- •1) Perhaps the hotel manager is at the reception desk now. - The hotel manager may be at the reception desk now.
- •VI. Transform the sentences using the modal verb must and translate them into Russian:
- •1) The hotel manager is probably at the reception desk now. - The hotel manager must be at the reception desk now.
- •2) Не will probably be back soon. - He must be back soon. Вероятно, он скоро вернется.
- •VII. Insert can, may, must, need, have to:
- •VIII. Translate from Russian into English:
- •Unit 6 hotel services active vocabulary
- •Substitution driil
- •I. Practice:
- •The front office
- •Comprehension questions
- •The bell service
- •Comprehension questions
- •The housekeeping
- •Comprehension questions
- •The telephone department
- •Comprehension questions
- •The security department
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the complex object
- •I want you to help me.
- •I. Translate from English into Russian:
- •II. Say what hotel guests expect, want, would like the hotel staff to do. Use the expressions:
- •III. Say what the guide, the room clerk, the maid saw, watched, noticed, heard a/the customer do. Use the expressions:
- •IV. Translate from Russian into English:
- •Unit 7 restaurant services active vocabulary
- •Substitution driil
- •I. Practice:
- •Types of restaurants
- •Comprehension questions
- •The food and beverage department
- •Comprehension questions
- •The food and beverage staff
- •Comprehension questions
- •The catering department
- •Comprehension questions
- •The banqueting services
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •III. Group the following terms according to the titles in the table (6 terms in each group):
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present perfect tense to develop (правильный)
- •To grow (неправильный)
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) He has chosen a full English breakfast.
- •2) The kitchen helpers have peeled the vegetables.
- •III. Make up tail-questions:
- •1. You have been to the Rules restaurant.
- •2. You haven't been to the Rules restaurant.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 8 types of hotels active vocabulary
- •Substitution driil
- •I. Practice:
- •The inexpensive hotel
- •Comprehension questions
- •The moderate hotel
- •The expensive hotel
- •Comprehension questions
- •The deluxe hotel
- •Comprehension questions
- •The superdeluxe hotel
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •I. Translate from English into Russian:
- •1) В этой гостинице предлагается обслуживание в номере.
- •2) В этой гостинице предлагают обслуживание в номере.
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Present Indefinite Active or the Present Indefinite Passive:
- •VI. Translate from Russian into English:
- •Unit 9 methods of payment active vocabulary
- •Substitution driil
- •I. Practice:
- •Comprehension questions
- •Traveller's cheques
- •Comprehension questions
- •Personal cheques
- •Comprehension questions
- •Eurocheques
- •Comprehension questions
- •Credit cards and charge cards
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the past indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Past Indefinite Active or the Past Indefinite Passive:
- •VI. Translate from Russian into English:
- •The future indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Future Indefinite Active or the Future Indefinite Passive:
- •VI. Translate from Russian into English:
Substitution driil
I. Practice:
1. You promised to keep in touch.
made a promise
gave a promise
gave your word
pledged your word
swore
affirmed
2. At work you were often concerned with payments, weren't you?
plastic money
credit cards
charge cards
personal cheques
traveller's cheques
invoices
3. I was supposed to take payments for the tours I sold.
to accept payments
to collect money
to accept credit cards and cheques
to settle payments
to make out vouchers
to give vouchers and receipts
4. I remember I was always confused when in a shop abroad I was asked «How are you paying?»
I had to use my credit card
I had to withdraw cash
I had to use a cash dispenser
I was supposed to accept cards
I was supposed to deal with cards
I was asked to deal with payments
5. I was in doubt what I was supposed to answer.
to say
to do
to reply
to undertake
to explain
to ask
6. We are used to paying in cash.
travelling abroad
holiday-making
having bank accounts
paying by credit cards
paying by charge cards
paying by cheques
7. Customers nowadays prefer charge sales to cash sales.
plastic money to cash
plastic money to paper money
electronic payments to cash
paying by cards to paying in cash
paying by cheques to paying in cash
paying by smartcards to using other methods
8. Electronic payments are on the rise, you know.
methods of payment are
banking is
transactions are
sales are
cards are
Funds Transfer System is
9. More and more companies will be obliged to accept cards as a method of payment.
plastic cards
credit cards
charge cards
bank multifunction cards
smartcards
plastic money
10. They will be forced to establish relationships with credit organizations.
to establish relations
to establish links
to fix relationships
to form partnerships
to set up business contacts
to create partnership relations
11. Obviously, I'm not in the picture.
Evidently
Probably
Clearly
Apparently
Definitely
Certainly
12. Credit cards and charge cards make little difference to me.
make no difference
look alike
seem alike
are similar
look similar
seem the same
13. It just seems to you at first sight.
at the first glance
at first
at the start
at the beginning
at the very beginning
at the moment
14. To your credit, I must admit that you are a prof in finance.
must say
must agree
must acknowledge
am of the opinion
am absolutely sure
am absolutely certain
15. I don't understand the advantages of cards to the full extent.
realize
know
see
feel
catch
grasp
16. You have to bear in mind that a credit card is a packaged commodity.
a charge card
a bank multifunction card
a smartcard
a plastic card
plastic money
a Eurocard
17. But what will happen if my card is lost or stolen?
is blocked
is damaged
is defaced
is spoilt
expires
has no signature
18. First and foremost you will have to report to your credit organization.
credit company
credit card company
card issuing company
bank
card issuing bank
nearest police station
19. Do you think this system will soon replace all other methods of payment?
all other transactions
other financial transactions
payments by cheques
payments by cash and cheques
all payments in paper money
payments in other plastic money
20. What seemed to be the advantage?
benefit
gain
strong point
disadvantage
drawback
hindrance
21. Do these cards come under specific names?
under different names
under various names
in specific sizes
in different types
for various functions
for different purposes
22. To include or not to include a tip in the bill is at your discretion.
To include or not to include a gratuity in the bill
To put or not to put a tip on the bill
To add or not to add a tip to the bill
To leave or not to leave a gratuity
To pay or not to pay in cash
To use or not to use a card
23. Are you in any position to sum up all methods of payment?
types of cards
types of cheques
types of transactions
types of plastic money
the advantages
the disadvantages
24. You excelled at the travel agency.
tourist company
tourist information office
tourist information centre
tourist college
tourist school
university tourist department
25. You succeeded at the hotel.
hotel bar
hotel restaurant
hotel front desk
hotel information desk
hotel travel desk
hotel business centre
TEXTS
Read the texts and answer the questions:
CASH
Cash is a commonplace and simple method of payment. It's easy to use - customers don't need any special knowledge to pay in cash. It's ready for use any place any time - customers don't need any cashing facilities.
When you say that you will pay in cash, it means that you have the necessary amount of money in notes and coins.
Normally national currency of the country will be expected. Often major hard currencies will be accepted. Though it is against the law.
According to the law you will be obliged to change your money for the local currency when you travel overseas. The exchange rate will be displayed at the bank or bureau de change. The exchange rate is the value of the money of one country compared to that of another. A buying rate and a selling rate will be shown. Bear in mind that a commission will be taken by the bank or the bureau de change which is a percentage for the transaction.
In tourism and hospitality it's convenient to pay in cash when you owe small amounts. Cash is fine when you leave tips to porters and waiters, pay for taxis or buy gifts.
It's not convenient to pay in cash when you buy wholesale or purchase expensive goods or services. When a customer purchases a tour package at a travel agency he will be generally expected to pay by credit card.
Travellers are not recommended to have a lot of cash on them. It's not safe to carry money in cash when you travel as travellers are more often pickpocketed than residents of the country. There are lots of police records in every country when money was lost or stolen from foreigners.
