Substitution driil

I. Practice:

1. Are you still having your on-the-job training at the hotel?

internship at the hotel

internship at the travel agency

tutoring at the Academy

classes of English

courses in Destination Geography

cookery lessons

2. I was just about to go there.

to try their specialty drink

to ask for valeting

to call the housekeeping department

to go to the food and beverage department

to apply to the travel agency

to cash a cheque

3. What if I join you again?

follow

ask

help

call

interrupt

keep

4. There's really a world of difference between reading textbooks and watching people do the work.

reading manuals

doing exercises

writing exercises

taking tests

role playing

studying cases

5. I consider you to be a real know-all.

expert

specialist

professional

prof

human encyclopedia

walking encyclopedia

6. You know all ins and outs at the hotel.

restaurant

airport

department store

trade centre

sales department

marketing department

7. I want you to keep in mind that.

this

the following

these hints

the main facts

the main ideas

the main terms

8. Let me guess myself what those departments are.

companies

services

people

employees

clerks

staff members

9. Now I see the point of having signs «Do not disturb».

taking a tour

taking a part-time job

taking a full-time job

having the valet service

having the security department at the hotel

having the bell service at the hotel

10. To my knowledge the cashier draws up bills.

the cashier accepts payments

receptionist registers guests

the concierge makes travel arrangements

the doorman calls for taxi-cabsthe

bellman runs errands

the porter handles luggage

11. To put it in a nutshell, they match costs and revenues.

maids clean bedrooms

waiters serve meals and drinks

guides conduct tours

porters handle luggage

receptionists check in guests

managers run their businesses

12. The hotel business is no exception.

The motel business

The restaurant business

The travel business

The advertising business

The front of the house

The back of the house

13. Are there any peculiarities in sales of hotel rooms.

hotel meals

hotel services

motel services

restaurant services

tour packages

travel services

14. Am I missing something?

some point

some idea

some meaning

some words

the main point

the key point

15. Hotels are known to sell rooms, aren't they?

bedrooms

guestrooms

accommodation

accommodation and meals

hotel services

accommodation services

16. I want you to realize that the main product hotels sell is hospitality.

to understand

to know

to bear in mind

to keep in mind

to note

to be aware of the fact

17. Let's make for the sales department.

the marketing department

the personnel department

the accounting department

the maintenance department

the food and beverage department

the housekeeping department

18. Did you grasp the difference?

the meaning

the idea

the main idea

the point

the key point

the main point

19. I didn't quite catch if the sales department deals with marketing.

promotion

publicity

advertising

wholesaling

retailing

accounting

20. But it's not uncommon when a hotel has a marketing department.

a restaurant

a travel company

a travel and trade company

a tourist company

a store

a department store

21. The larger the hotel, the more departments it may have.

services offer

guests serve

clerks have

receptionists have

cashiers have

rooms sell

22. Let's wrap up our discussion.

talk

debates

conversation

dialogue

argument

interview

23. My manager is watching me doing nothing.

talking to you

walking around

speaking over the phone

popping around

doing other people's jobs

handling paperwork

TEXTS

Read the texts and answer the questions: