5. Rules of people’s behavior. Agree or disagree with them. (Согласитесь или не согласитесь) Use the phrases:

I think so too-Я тоже так думаю

I agree with you-Я согласен с вами

You are right-Вы правы.

You are wrong-Вы ошибаетесь

I don’t think so-Я так не думаю

I don’t agree with you-Я с вами не согласен.

• Don’t judge a situation immediately. Take your time and try to look at it as an outsider.

• If you don’t understand something in another person behavior, never ask questions

• Never put yourself in other person’s shoes

• Respect and honour other’s opinions.

• Be ready for a discussion. Don’t be impatient.

6. Translate the sentences.

1. Он очень грубый и нетерпеливый. 2. Я не понимаю его поведение. 3. Уважай и почитай старших. 4. Ты должен быть знаком с правилами поведения в разных странах. 5. При встрече иностранного гостя протяни руку и поздоровайся.

7. Подготовь выступление(мини-проект) о правилах поведения в разных странах( Россия, Великобритания или Америка, Япония или Китай) по плану:

1. Personal contact: greeting people, body language (eye contact, gestures)

2. business etiquette : attitude to punctuality, topics for a social conversation, rules of behavior

Business Communication

The idea that people need to have feedback, appreciation and information is a good basis for understanding how and why excellent business communication is important for success.

In your very best relationship - whether your best friend, sister, group mate - you can easily communicate with them in a high value way. You telephone, email, write notes, make plans and generally stay in contact with them because you want a relationship with them.

In building very good relationships in business, it is absolutely the same. What is different in a business relationship is that you are communicating with colleagues and you don't always know them as well as a dear friend. However, they need the same attention.

These needs are:

*Returning a phone call

*Following up on a request

*Appreciative communication

* Doing what you say you will do

*Remembering what is important to them

*Valuing what is most important to them

Cell phones - The ring tones that are available now are fun outside of the office, networking situations, client lunches etc. Put your cell phone on manner mode or shut it off. Most people are not interested in listening to your phone conversation . If you need to take or make a call, excuse yourself and then make it brief.

Returning phone calls - People who return phone calls are trusted and respected. You do not need to make the calls long. In fact, returning all calls twice a day is a good way to manage your time more appropriately.

Practice your handshake - Ask a friend to shake hands with you and then give you feedback. Firm is good.

Eye contact - Learn to look at a person when they are speaking.

Body language - 55% of our nonverbal communication is our body. Watch what your body is saying about you.

Business cards - Get one and have them with you ALL of the time. You should include an address, email, telephone number, full name, what you do and your title. If your company does not provide a business card, get one for you anyway.

Standing and greeting - If you are being introduced, stand, reach out your hand and shake their hand. Women in the workforce can show respect by standing and shaking hands.