In the ladies' wear department
Shop assistant: |
Hello, can I (help/like/sell) you? |
Customer: |
I (look/am looking) for a pair of jeans. |
Shop assistant: |
What (height/size/greatness) do you take? |
Customer: |
Twenty-nine. |
Shop assistant: |
We have some very nice blue jeans here. They're (in offer/on offer/off offer) this week. |
Customer: |
Well, I actually (like more/prefer) black jeans. |
Shop assistant: |
That's okay. We (too/also) have them in black. |
Customer: |
Where can I (try/wear/pull) them on? |
Shop assistant: |
The (trying-on/undress/fitting) room is over there. |
The customer tries the jeans on.
Customer: |
They're (to/too/two) big. |
Shop assistant: |
Would you like a (littler/smaller/tinier) size? |
Customer: |
Yes, (thank you/please/excuse me). |
The customer tries the other pair of jeans on.
Customer: |
These (suit/fit/like) rather well. But I think I look (fat/thick) in them. Don't you think? |
Shop assistant: |
Not at all. These jeans (suit/stand/stay) you very well. |
Customer: |
Well, I think I (try on/will try on/am trying on) a blue pair. |
The shop assistant brings a pair of blue jeans and the customer tries the jeans on.
Customer: |
They are very (tight/tide) and I don't like blue jeans, anyway. Do you mind (take/taking/bring/bringing) me another pair in black? |
Shop assistant: |
No, not at all. ... |
Task 10. Choose the correct word to complete a typical dialogue with a male customer.
In the men's wear department
Customer: |
(Excuse me/Sorry), I need a shirt. |
Shop assistant: |
Short-sleeved or (large/long/tall)-sleeved? |
Customer: |
Short-sleeved, please. |
Shop assistant: |
What (height/size/greatness) do you take? |
Customer: |
I (know not/not know/don/t know). |
Shop assistant: |
I think you are size 40. Here is a nice chequered shirt. (Want you/Do you/Would you like) to try it on? |
Customer: |
(Yes/No), please. |
The customer tries the shirt on.
Shop assistant: |
(Fits it?/Is it fit?/ Does it fit?) |
Customer: |
Yes, it (is/does). Where is the cash (desk/table/cow)? |
Shop assistant: |
It's over there. I (bring/will bring/take/will take) the shirt there for you. |
Task 11. Complete this shopping dialogue.
-
Assistant 1:
Can I help you?
Customer:
Yes, I’m ….. a blouse like this, but in blue.
Assistant 1:
I see. And what ….. are you looking for?
Customer:
Uh, 14 usually.
Assistant 1:
Ok, I’ll just go and see if we’ve got any.
Customer:
Thank you.
Assistant 2:
Can I help you?
Customer:
No, it’s OK, I’m …… thanks.
Assistant 1:
Here we are. The last one in stock.
Customer:
Great. Can I try it on?
Assistant 1:
Yes, of course. The …… is just over there.
Assistant 1:
How was it?
Customer:
Fine. I’ll ….
Assistant:
Right. Would you like to pay over there at the …..
People appreciate when you notice them. Here are some ways to notice and compliment:
Noticing: |
I really like your jacket. Did you get a haircut?
|
Are you wearing new glasses? Have you lost some weight? |
Complimenting: |
It looks good on you. It suits you. It makes you look thin. |
It goes well with your shirt. It matches your dress. You’re looking good/fit/healthy. |
Task 12. Make your own conversation using ideas below.
Clerk: |
I really like that jacket! It looks good on you. |
(1) |
Customer: |
I don’t know. It’s more expensive than the other one. |
(2) |
Clerk: |
But it makes you look thin. I’ll tell you what: I’ll give you a 10% discount. |
(3) (4) |
Customer: |
Alright. I’ll take it. How much is it? |
|
Clerk: |
With tax, the total comes to $48.50. How would you like to pay? |
(5) |
Customer: |
I’ll put it on my credit card. |
(6) |
(1) |
sweater shirt
|
(2) |
not as stylish as much brighter than |
(3) |
it goes well with your pants it matches your shoes |
(4) |
25% 15% |
(5) |
$38.62 $28.87 |
(5) |
write a check pay with cash |
Task 13. Read the text to answer the following questions.
What is Harrods?
What city is it in?
Is it a chain supermarket?
What do they sell?
What is special about Harrods?
If you get hungry while shopping in Harrods where can you go?
Why is it world famous?
Before you start check if you know these words:
motto |
ordeal |
delivery |
selling space |
paramount |
haute cuisine |
luxuries |
behave |
revive |
catering |
appropriate |
|
H
arrods
is
an upmarket
department
store
located
in London. The Harrods motto is
Omnia
Omnibus Ubique—All Things for All People, Everywhere.
Its
best customers included Oscar Wilde,
Charlie
Chaplin,
Laurence
Olivier
and Vivien
Leigh,
Sigmund
Freud,
A.
A. Milne, and many members of the
British
Royal Family.
Harrods store began in 1849 as a small grocer’s shop. Much has changed since then, but the founder’s guiding principles of quality and service are still paramount today.
This was the first store in the world to install a "moving staircase" (escalator). in 1898. Nervous customers were offered brandy (and smelling salts to the ladies) at the top to revive them after their 'ordeal'.