Performance Standards

Correct or Correct Correct

change inputs or change outputs

process with

standards

Input: Resources Output: Results

Conversion process

Figure 2. Management controlling process

Vocabulary Focus

3. Match words from each column to make word partnership.

1. recruiting people	a) planning
2. comparing results	b) coordinating
3. checking up company performance	c) controlling
4. monitoring works of departments	d) directing
5. guiding and motivating people	e) staffing
6. setting up goals and objectives	f) evaluating

4. Complete the statements with suitable words from the box.

responsibilities, to influence, step, overlap, profit, standards

1. All management functions ______ and affect one another.

2. Directing requires the ability _____ other people so they will work towards the goals of the company.

3. Many business activities are general and long range such as maintaining acceptable _____ of a company.

4. Controlling _____ describes company’s actual performance with desirable results.

5. The structure of all organizations indicate who works for whom and what each person’s _____ are set up.

6. A manager should carefully follow every company’s _____ for good planning.

5. Fill in the preposition.

1. Business management deals __ some kind __ activities but differs __ private family management.

2. Good planning helps to handle resources and activities __ a larger scale.

3. Staffing defines how to accomplish work __ other people.

4. The term administration is more often used to refer __ the management of public institutions than companies.

5. Effective executive coordinating and marketing made possible to devote more time __ selling goods abroad.

6. Directing as a function can be applied __ business firms, particularly to higher-level management.

7. Small business usually has one or two managers who are responsible __ the diverse management functions.

8. The range __ management functions can extend __ buying new stationary __ deciding to buy a new department store.

6. Match one half of the sentence with the other.

1. Plans specify the actions to be taken	a) to do their work the best possible way
2. Directing requires the ability	b) can be defined as managerial efficiency of business
3. Management must take actions	c) restriction of funds may be demanded for
4. Statistical reports for product quality control	d) which is determined by the organizing function of management
5. The use of mineral resources in raw materials, money and people	e) performance standards and variances are identified
6. Sometimes operating date should be compared with	f) provide a great deal of information necessary for effective control
7. Costs of these operations are too high so	g) after identifying the problem and illumination its causes