20. Социально-деловая сфера

1. Agent: «British Railways. Can I help you?»

Customer: «______________».

Hi, I need some info about the times of fast trains to Edinburgh.

Look! I want to know the times of fast trains to Edinburgh.

Hi. Can I buy two tickets to this performance?

Good afternoon. Can you give me the times of fast trains to Edinburgh, please?

2. Receptionist: «Just a moment, please, while I check. You have a reservation for a three-room suite for tonight»

Guest: «_____________?»

You must be kidding me. I don’t need a suite.

I’m afraid there’s been a mistake. I only asked for a single room, not a suite.

I will book a room here. What?! I didn’t ask for a suite.

3. A: «What kind of food would you like to eat?»

B: «_______________».

I want raw fish. I don't like spaghetti.

Well, I'm not sure. Can you suggest something? Nothing.

4. Clerk: «I’ll be with you in a minute. Yes, sir. What can I do for you?»

Customer: «_______________».

Do you have cars here? A car. Could I hire a car? I want a car.

5. Passenger: «I have only pounds. Can you give me change?»

Bus Driver: «_______________».

If you cannot pay you must get off. I’m sorry, but I accept exact change only.

Try to find the exact sum of money Do you understand me?

6. Customer: «This soup is cold».

Waiter: «_____________».

So what? I don’t know. I’m very sorry. I’ll get you another one. Is this my problem? 7) Receptionist: «Yes, Mr Brown. A single room with a bath for two nights, is that right?»

Guest: «_____________».

I’m afraid, not. It’s three nights, from the 11th to the 14th of March. +

It’s three nights! Remember that! Can I give you a call?

What?! It’s three nights! Cannot you be more attentive?

8) Customer: «Show me this lipstick, please. Does it suit me?»

Shop-assistant: «_______________».

Why should I tell you? Yes, madam, it suits you perfectly. + Not at all. I don’t know.

9) Hostess: «Your bag is 3 kilos overweight. You have to pay excess luggage charge».

Passenger: «_______________».

No, I can’t lift this bag. Oh? It’s only three kilos. All right then. +

What? It’s only three kilos! You have no right to charge me

10) Agent: «South-West Airways. Myra Davis speaking».

Customer: «______________».

Hi, I need some info about the price of the flight from Los Angeles to Hong-Kong.

Look! I want to know how much it costs to fly from Los Angeles to Hong-Kong.

Good afternoon. Can you please tell me how much it costs to fly from Los Angeles to Hong-Kong? +

Hi. Would you like to fly to Hong-Kong with me?

11) Travel agent: «Good afternoon. Can I help you?»

Customer: «__________________».

Look! I need a single ticket to Glasgow. Good afternoon. Can I buy a single ticket to Glasgow?

Give me a single ticket to Glasgow. A single ticket to Glasgow.

12) Attendant: «Good morning. What can I do for you?»

Customer: «_______________».

Don’t you see I need petrol? Fill it up. I’m in a hurry.

Fill it up, please. I’m nearly out of petrol. Do you have cars here?

13) Customer: «How much does this scarf cost?»

Shop-assistant: «_______________».

Five dollars. It’s on special this week. What do you want?

The prices are here. No, I can’t show you this scarf.

14) Customer: «A table for two, please».

Receptionist: «_______________».

I’m afraid that’s not possible, sir. I can’t do that.

No way. No free tables here.

15) Passenger: «I have only pounds. Can you give me change?»

Bus Driver: «_______________».

If you cannot pay you must get off. Try to find the exact sum of money

I’m sorry, but I accept exact change only. Do you understand me?

16) Receptionist: «Good evening, Madam. Can I help you?»

Guest: «_____________?»

One room. My name is Saunders. I have a reservation.

I want a room. I will book a room here.