- •Заняття 10
- •2. Перевірка домашнього завдання. Відповіді на питання:
- •3. Ознайомлення із новим лексичним матеріалом. – (Learn the following words and word-combinations):
- •4. Перелічення назв професій, пов’язаних із роботою у готелі. - Name the hotel business-related jobs. Look at the pictures on page 32 and name the workplaces and the people’s jobs.
- •5.1 Повторне прослуховування діалогу і завершення речень. – Listen again and complete the sentences.
- •6. Ознайомлення із мовними кліше. – Learn new expressions.
- •7. Прослуховування діалогу «Let’s start at front office ?». – Listen to the following dialogue: Let’s start at front office?
- •8. Виконання лексико-граматичних вправ. – Structures to practise. This / that, these / those, here / there.
- •8.1 Practice with a partner using objects in the room.
- •9. Прослуховування діалогу ‘… and in the kitchen’ поєднання назв працівників штату готелю з їх обов’язками. - Listen to the dialogue ‘… and in the kitchen’ and match staff to their duties.
- •9.2 Вивчення діалогу «…and in the kitchen». – Learn the dialogue ‘…and in the kitchen’.
- •10. Робота в парах. - Work with a partner. Take it in turns to explain the different jobs and duties in Ex.8.
- •10.1 Робота в парах. - Work with a partner. Take it in turns to describe these positions to your partner using the following table with hotel-related jobs
4. Перелічення назв професій, пов’язаних із роботою у готелі. - Name the hotel business-related jobs. Look at the pictures on page 32 and name the workplaces and the people’s jobs.
5. Прослуховування діалогу ‘Let’s start at front office’ і вирішіть, які речення правдиві, а які – неправдиві. - Listen to the dialogue “Let’s start at front office ?” and decide which sentences are true or false ?
1 |
Louise is responsible for seven staff. |
True / false |
2 |
They handle all the reservations in reception. |
True / false |
3 |
Requests for laundry and dry cleaning go to the kitchen. |
True / false |
4 |
The housekeeper is responsible to the assistant manager. |
True / false |
5 |
The Fidelio system is used for check-ins and payments. |
True / false |
6 |
The Galileo system is used for travel arrangements. |
True / false |
5.1 Повторне прослуховування діалогу і завершення речень. – Listen again and complete the sentences.
1 |
……………… front office. |
2 |
……………… is Louise our reception manager. |
3 |
There is always a …………….. here to deal with any questions. |
4 |
………………... the phone area over there. |
5 |
………………... are the computers and ……………….. are the printers. |
6 |
Everybody here is trained on these ………………… . |
6. Ознайомлення із мовними кліше. – Learn new expressions.
1 |
Here’s front office and this is Louise. |
S |
2 |
Louise is responsible for six staff. |
S |
3 |
In reception they handle all the reservations. |
S |
4 |
There is always a receptionist here to deal with any questions. |
S |
5 |
She’s responsible to the assistant manager. |
S |
7. Прослуховування діалогу «Let’s start at front office ?». – Listen to the following dialogue: Let’s start at front office?
Personnel: |
Here’s front office. This is Louise, our reception manager. |
Trainee 1: |
Hello … (Hello) |
Personnel: |
Louise is responsible for six staff: a cashier, two receptionists, a reservations clerk and two porters. In reception they handle all the reservations, arrivals, payments, and departures, and there’s always a reception here to deal with any questions or requests. |
Trainee 1: |
What about phone calls ? |
Personnel: |
Yes. Phone calls too. That’s the phone area over there. If guests want services like laundry or dry cleaning, front office staff tell the housekeeper. She is responsible to the assistant manager. |
Trainee 2: |
Is there much computer work ? |
Personnel: |
Yes. These are the computers and those are the printers over there. All reservations, check-inns, payments, and in-room services are processed on these. We use the Fidelio system. |
Trainee 2: |
Oh, I see. |
Personnel: |
We also use the Sabre system for travel arrangements as most travel agencies use this system. So everybody here is trained on these systems. Now, if you’d like to come through here … |