Vocabulary note

American English uses Pardon me? instead of Pardon?

Practice

Seepages 118 and 12? of the Student’s Book for the

file cards.

The page on Incoterms is based on the Incoterms wallchart on the International Chamber of Commerce website: http://www.iccwbo.org/incoterms/wallchart/ wallchart.pdf. Incoterms determine who pays for all the costs of international trade: transportation (or carriage), loading and unloading goods, insurance, customs duties, etc. The different terms, usually abbreviated to three-letter codes, are used all over the world, and so avoid uncertainties about who is responsible for paying for something - the buyer or the seller.

This role play involves a lot of reading so it would be a good idea for learners to read the document before taking on a role. Divide the learners into pairs and assign each a role (A or B). The role of the advisor at the call centre should be given to a learner who reads English quite well.

You can select one pair to perform the role play again for the whole group.

Meetings 2

T

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2

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o learn how to: conclude a meeting; ask for and give opinions;

agree and disagree To practise: holding a meeting about a call centre

POSSIBLE ANSWERS

2 1	approve / go through, take
2	chair
3	circulate
4	set, achieve/reach
5	hold, deal with/ tackle
6	rejected
7	put forward

Lead in

This is based on an idea from www.effectivemeetings.com. Learners can look at the quiz and discuss their answers in small groups. You could then have a whole class discussion to see if everyone agrees. Obviously, the point of the quiz is to promote some discussion, so you might need to play devil’s advocate and argue for the more unusual responses!

ANSWERS

The ‘correct’ (most sensible) answers are lb, 2b, 3a, 4b.

Vocabulary

The aim of this exercise is to make learners aware of some of the most common collocations associated with meetings vocabulary. Point out that the words on the left are not synonyms, although some of them are similar in meaning. When learning new vocabulary, it is useful to learn these common combinations. You will need to check learners understand the meanings of all of the correct combinations as they will need them in the next exercise.

ANSWERS

1. 1 hold 2 break 3take 4 set 5 deal with

6. Find ?do 8 put 9 look after 10 come to

Vocabulary note

While traditionally associated with meetings, agenda is now frequently used (especially in American English) to mean a political programme. This gives rise to other combinations, with people or parties having an agenda, setting an agenda, carrying out an agendo, changing the agenda, etc.

Language focus: Asking for and giving opinions, agreeing and disagreeing

With books closed, ask learners what phrases they know to show that they completely agree with someone, that they more or less agree with someone, and that they completely disagree with someone.

Ask learners to decide how strong their phrases are - who would they use them with (boss, colleague, friend)? You could point out that in British English it is unusual (and can be impolite) to disagree strongly with someone, especially if you don’t know them very well. The British often use a more indirect style, whereas Americans tend to be more direct when diScgreeing. Learners can now look at the phrases in Question 1 for giving strong opinions, and add others ^;or giving neutral or weak opinions.

POSSIBLE ANSWERS