- •Vocabulary Notes on the Text
- •5. Answer the following questions:
- •10. Translate into English:
- •11. Say a few words about:
- •6. Retell the dialogue according to the following plan:
- •Vocabulary and Speech Exercises
- •7. React to the following statements according to the pattern:
- •8. Agree with the following statements according to the pattern. Use the phrases of agreement from the list below. Add a sentence of your own to justify your opinion:
- •9. Complete the dialogue and act it out in parts:
- •10. Do a two-way translation of the following interview with Christine m., who holds an important post with a large market research firm:
- •11. Give English equivalents of the following phrases:
- •12. Translate into English:
- •Vocabulary Notes on the Text
- •1. Read and translate the text.
- •2. Translate the following words and learn their pronunciation:
- •3. Give English equivalents of the following Russian words and expressions:
- •4. Answer the following questions:
- •Vocabulary and Speech Exercises
- •5. Fill in the prepositions:
- •6. Translate into English:
- •3. Say a few words about:
- •4. Role simulation. Make up dialogues on the following topics:
- •Vocabulary Notes on the Text
- •5. Translate into English:
- •6. Sum up the contents of the text according to the following plan:
- •Vocabulary and Speech Exercises
- •7. Read and translate the text:
- •8. Find in the text of Exercise 7 the English equivalents of the following words and expressions. Use them in sentences of your own.
- •9. What do we call?
- •10. Give a free translation of the following text:
- •11. Read and translate the following text. What is your opinion of the problems discussed in it?
- •12. Say a few words about each of the following points:
- •Vocabulary Notes on the Dialogues
- •5. Answer the following questions:
- •6. Act out the dialogues.
- •Vocabulary and Speech Exercises
- •7. Read and translate:
- •8. Give synonyms to the following words from the text of Exercise 7:
- •9. Translate into English:
- •10. Read and translate the dialogue. Act it out in pairs:
- •11. Discuss the problems touched upon in the dialogue of Exercise 10. Be guided by the following questions:
- •12. Translate the following dialogues into English:
- •Vocabulary Notes on the Text
- •1 Read and translate the text.
- •2. Translate the following words into Russian. Explain these words and phrases in English:
- •3. Translate the following collocations and use them in sentences of your own:
- •4. Give English equivalents for the following Russian words and phrases:
- •5. Insert the correct prepositions:
- •6. Read and translate the following letter in which the firm producing and exporting optical instruments is offering the sole agency to a Canadian distributor:
- •7. Translate into English:
- •2. Discuss the following points. Use the formulas:
- •3. Role simulation.
- •4. Make up dialogues on one of the following topics:
- •Vocabulary Notes on the Text
- •8. Retell the text according to the following plan:
- •Vocabulary and Speech Exercises
- •9. Insert appropriate prepositions:
- •10. Give the English equivalents of:
- •11. What do we call?
- •12. Read and translate the following text using a dictionary if necessary:
- •13. Choose corresponding Russian terms for:
- •14. Answer the following questions:
- •15. Say whatever you know about:
- •Vocabulary Notes on the Text
- •1. Read and translate the dialogue.
- •2. Give English equivalents of the following Russian phrases:
- •3. Answer the following questions:
- •4. Retell the dialogue:
- •Vocabulary and Speech Exercises
- •5. Read and translate the following dialogue. Report it as close to the text as possible.
- •6. Explain the meaning of the following terms in English:
- •7. Make up sentences of your own to illustrate the meaning of the following terms:
- •8. Give a free translation of the following text in English in the form of a dialogue between a customs official and an interviewer. Work in pairs:
- •Vocabulary Notes on the Text
- •7. Answer these questions:
- •8. Insert appropriate words from the box given below and translate the letter:
- •9. Translate into English:
- •10. Make up a letter from your firm to an English engineering firm ordering some special machine. Give packing and marking instructions.
- •11. Write a letter of order using the information given below and some other details about packing and marking given in the main text.
- •1. Role-play. Express your agreement with the following statements. Add whatever information you can. Use the following formulas of agreement:
- •2. What do you think would happen if:
- •3. Role simulation. Discuss the following points:
- •4. Make up a report on one of the following topics:
- •Vocabulary Notes on the Text
- •6. Sum up the contents of the text according to the following plan:
- •Vocabulary and Speech Exercises
- •7. Read and translate the following:
- •8. Ask questions in English to which the following Russian sentences are the answers and supply the answers:
- •9. Denote the following by a single word:
- •10. Read and translate the text:
- •11. Give English equivalents of:
- •12. Say whatever you can about:
- •13. Retell the text "Customs Documents" enlarging it by any additional information.
- •Vocabulary Notes on the Text
- •6. Reproduce the dialogue in parts.
- •Vocabulary and Speech Exercises
- •7. Conduct the following two-way translation:
- •8. Choose corresponding Russian words for:
- •9. Explain the following terms in English:
- •10. Complete the following sentences:
- •11. Complete the dialogues and reproduce them in parts:
- •12. Translate into English:
- •13. Make up short dialogues discussing the following points:
- •Vocabulary Notes on the Text
- •1. Read and translate the text.
- •2. Translate the following words and phrases and learn their pronunciation:
- •3. Give English equivalents of the following Russian words and expressions:
- •4. Answer the following questions:
- •5. Sum up the contents of the text according to the plan:
- •6. Translate the letter from the shipping agent to the exporter paying attention to the underlined words and expressions:
- •7. Translate the letter into English:
- •8. Write a letter to a firm of shipping agents in Finland and ask them to quote for the collection of some cases of tools from a firm in Helsinki and the shipment of them to your nearest port.
- •1. Role-play. Agree or disagree with the following statements. Give your reasons. Use these formulas:
- •2. Say a few words about:
- •3. Express your views on the following statements:
- •4. Role simulation. Make up dialogues on the topics below and act them out.
- •Vocabulary Notes on the Text
- •5. Sum up the contents of the text according to the plan:
- •Vocabulary and Speech Exercises
- •6. Complete the following sentences using the appropriate words and word expressions from the box below:
- •7. Give English equivalents of:
- •8. Make up questions in English to which the following Russian sentences would be the answers. Do a two-way translation, using both the statements and the questions:
- •9. Say a few words about:
- •10. Give a free translation of the following:
- •11. Speak on:
- •Vocabulary Notes on the Dialogue
- •1. Read and translate the dialogue.
- •2. Find in the text English equivalents of the following:
- •3. Answer the following questions:
- •4. Sum up the contents of the dialogue according to the plan:
- •Vocabulary and Speech Exercises
- •5. Read and translate the following text:
- •6. Give English equivalents to the following words and phrases from the text above:
- •7. Give the main ideas of the text of Exercise 5 in the form of a dialogue between an interveiwer and a customs official. Use the collocations of Exercise 6.
- •8. Complete the following dialogue:
- •9. Translate into English:
- •10. Conduct a two-way translation:
- •5. Sum up the contents of the text according to the following plan:
- •6. Translate the following letter into English:
- •7. Write to some ship brokers and ask them to charter a ship for loading of a cargo of oil; give them necessary particulars about port and time.
- •8. Write a letter from a ship broker concerning the shipment to the usa and point out the need for speed because of the probable closing of certain ports due to ice.
- •1. Agree with the following statements. Enlarge upon the matter:
- •2. Discuss the following points:
- •3. Speak about:
- •4. Make up dialogues and act them in pairs:
- •Vocabulary Notes on the Text
- •1. Read and translate the text.
- •2. Translate the following words and learn their pronunciation:
- •3. Give English equivalents of the following:
- •4. Explain the meaning of the following in English:
- •5. Answer the following questions:
- •Vocabulary and Speech Exercises
- •6. Fill in the required prepositions:
- •7. Read and translate the text. Pay attention to the words in bold type:
- •8. Give English equivalents to the following Russian terms:
- •9. What do we call?
- •10. Translate into English:
- •7. Read and translate the following dialogue. Act it out in pairs.
- •8. Give English equivalents of the following:
- •9. Translate into English:
- •4. Answer the following questions:
- •5. Fill in the necessary prepositions:
- •6. Translate the letter into English:
- •2. Say a few words about:
- •3. Make up dialogues and act them out in pairs:
- •Vocabulary Notes on the Text
- •1. Read and translate the text.
- •2. Translate the following words and learn their pronunciation:
- •3. Answer the following questions:
- •10. Read and translate the text using the dictionary if necessary:
- •11. Ask eight questions about the previous text.
- •12. Give a free translation of the text:
- •13. Speak about insurance in Russia, using the vocabulary of Episode 1 and Exercise 12.
- •Vocabulary Notes on the Text
- •9. Read and translate the following dialogue:
- •10. Give English equivalents of the following:
- •11. Report the dialogue in detail:
- •12. Translate into English:
- •Vocabulary Notes on the Text
- •1. Read and translate the text.
- •2. Answer the following questions:
- •8. Translate into English:
- •2. What do you think could happen if:
- •3. Role simulation. Discuss in the form of the dialogue:
- •4. Speak on the following topics:
Vocabulary Notes on the Text
1 to short-ship - недопоставить.
2 to have reliable grounds - иметь серьезные основания.
3 to repudiate a claim - оспорить претензию, отказаться признать претензию обоснованной.
4 to put the matter right - исправить положение вещей.
5 in reverse transport - при обратной транспортировке.
6 to go into a long story - долго объяснять.
7 to be beyond one’s control - выйти из-под контроля кого-л.
Exercises
1. Read and translate the text.
2. Answer the following questions:
1) What may complaints arise from?
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2) In what case do we complain of the quality of goods?
3) What should you mention in your complaint if you are unsatisfied with the execution of your order?
4) What formulas would you mention in your complaints? (Name some of the formulas given in the text.)
5) What should the sellers do if they find your complaint bottomless?
6) What should be done if the complaint is justified?
7) How should the sellers act if they were the first to discover a mistake?
8) What might the buyers do on making a claim?
9) What formulas should be used in replies to complaints? (Name some of them.)
3. Give nouns corresponding to the following verbs:
to accept; to agree; to apologize; to arrange; to arrive; to cause; to compare; to compensate; to complain; to damage; to declare; to delay; to deliver; to describe; to discover; to examine; to execute; to expect; to explain; to justify; to order; to refer; to reply; to return; to satisfy; to specify; to suggest; to supply; to think; to threat.
4. Find in the text English equivalents for the following:
иметь прочные основания; предложить компенсацию; отклонить претензию; предложить решение; согласиться на денежную скидку; задерживать производство; быть вне чьего-л. контроля; принимать во внимание; быть необоснованным; товары, о которых идет речь; точно определить суть жалобы, быть подвергнутым плохому обращению
5. Give sentences of your own to illustrate the meaning of the expressions from the previous exercise.
6. Translate into English:
товары второго сорта; недопоставленные товары (2 варианта); при обратной транспортировке; небольшая задержка; поломка оборудования; проведя расследование; неправильно истолковать; скидка в цене
7. Fill in the necessary prepositions or adverbs:
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Dear Sirs,
The goods ordered__this number arrived today__good condition, and your invoice is checked and found correct. However, we have to point__that these articles were ordered subject__their arriving to us__the end of June. Since they did not reach us__10 July, we have been forced to have problems__our customers.
As you understand, a recurrence__this situation could result__our customers placing orders somewhere else. We are obliged, therefore, to insist that you observe delivery deadlines__future orders.
Yours faithfully,...
8. Translate into English:
Уважаемые господа!
К нашему сожалению, мы вынуждены сообщить вам, что ваша последняя поставка не соответствует обычным стандартам. Покрытие не очень хорошего качества и эмаль в некоторых местах потрескалась. С экспресс-почтой мы послали вам образцы последней и предыдущей поставок, для того, чтобы вы смогли видеть разницу в качестве товара сами.
Хотим сообщить вам, что всегда были уверены в высоком качестве вашего товара, и тем более (all the more) разочарованы, что этот товар был предназначен для нашего нового заказчика.
Поскольку нам пришлось забрать этот товар обратно, просим вас сообщить нам незамедлительно, какие меры вы собираетесь принять в сложившейся ситуации.
С уважением...
9. Write a leter of reply to the previous letter on behalf of the suppliers.
10. Reply to the letter of Exercise 7 on behalf of the producers.
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11. Write a letter to your suppliers to inform them that some articles in three cases have been broken due to bad packing; you have the report of the insurance surveyor confirming this.
SPEECH PRACTICE
1. Role-play. Disagree with the following statements. Give your reasons. Use the formulas of disagreement:
Far from it. You are mistaken. I don’t think so. |
1) The basic document used in insurance is a cover note.
2) General average means partial loss or damage accidentally caused to a particular lot of goods.
3) An insurance policy is issued for each shipment of goods.
4) Normally goods are insured for the CIF value of the consignment.
5) An insurance premium is the name given to the sum of money paid to the insured by an insurance company if something goes wrong to the goods.
6) If a customer is unsatisfied with the execution of his order he may sue the seller.
7) If the quality of goods is unsatisfactory, the customer sends the goods back to the seller.
8) If the supplier sends the wrong articles he asks the customer to sell them at a reduced price.