Vocabulary:

to ring smb up – позвонить кому-л.

to phone smb (up)

to call smb (up) (AmE)

to pick up the receiver – поднять тpубку

to dial the number – набрать номер

to get through – дозвониться

to be on the phone – быть у телефона

to take the call – ответить на те­лефонный звонок

to put down the receiver – повесить трубку

to ring (phone, call) back – перезвонить

to hold on / to hold the line — не вешать трубку

to leave a message — оставить сообщение (передать что-либо)

to get through – дозвониться

the line is engaged (busy) – линия занята

to confirm an appointment – подтверждать договоренность о встрече

Task 1. Read the text and match the italicized word combinations with their explanations below.

Suppose you want to call up your friend. You may ring from cellular (mobile) phone or a telephone. When you telephone someone you may not get through. This may be because the line is engaged. The telephone may be out of order. If your friend can’t take the call, you'll have to call your friend back, or leave a message. Alternatively, you may be asked to hold the line. Finally your friend is on the phone. After you've had a talk you say good-bye and hang up.

a) someone is already speaking from this number;

b) to speak to the person who is on the phone;

c) a telephone which you can carry with you and use everywhere;

d) to call someone again later;

e) to get a connection;

f) to wait while the person at the other end takes the receiver;

g) to end a telephone call by putting down the receiver;

Task 2. Read and translate the dialogue.

S.: Hello, this is “Tindake Partnership”. Secretary speaking.

B.: Hello, this is Mr Bertrand speaking. May I speak to Mr Carlyle?

S.: Could you speak up, please? We have a very bad connection.

B.: Is this number 900-82-13, please?

S.: Yes, go ahead, please.

B.: May I speak to Mr Carlyle?

S.: Just a minute. I’ll connect you...

Mr Carlyle is not available at the moment. I think he is out at the moment. Would you like to leave a message?

B.: My name is Mr Bertrand. I’m calling to discuss the itinerary of Mr Carlyle’s visit to Paris. And I would like to

confirm our appointment with Mr Carlyle.

S.: Excuse me, but if I’m not mistaken, Mr Carlyle will take a business trip to Spain.

B.: This is 900-82-13, isn’t it?

S.: Would you spell it out?

B.: Is this 900-82-13?

S.: Sorry, Mr Bertrand, but this is 900-82-14.

B.: Oh, I must have the wrong number. I’m terribly sorry. Good bye.

S.: Have a good day, Mr Bertrand.

Task 3. Choose the relevant answer.

1. Can you put me through to Miss Jane.

a) I'll see if she's in her office at the moment.

b) I've got the wrong number.

c) I'll check again.

3. You asked me to confirm the dates of delivery.

a) Yes, that's the best time for them.

b) Yes, let me just get a note

c) Yes, they'll come to London soon.

2. I'd like to speak to Mr Kahn

a) I'm afraid he's not here at the moment.

b) Well, you can't.

c) Thanks a lot.

4. No, this isn't the Diamond Mining Corp.

a) So sorry to have troubled you.

b) I'll call you again later.

c) Would you be so kind to tell me its number?

5. Can I speak to Mr Kahn, please?

a) Hold on please.

b) Don't go away.

c) All right.

7. Could I speak to Mr Kahn, please?

a) Who's calling?

b) Who are you there?

c) What's your name?

6. Who's speaking, please?

a) I am Mike Richardson

b) This is Mike Richardson here.

c) Mike Richardson speaking.

d) Hi, don’t you know me?

8. Can I ring you back later?

a) Yes, ring me.

b) Yes, please do.

c) Of course, yes.

c) Ring any time you like.

Task 4. What would respond to the following replies?

1. This is Mr Hoff speaking. I would like to make an appointment with Mr Rossant.

2. I'm afraid I'll be busy up tomorrow. Could you suggest an alternative date?

3. There's something I'd like to talk to you about. When can we meet?

4. This is Mr Grey's secretary. I'm calling to confirm your appointment with Mr Grey for tomorrow, at 11 a.m.

5. I'm calling to let you know that Mr Bell will not be able to keep the appointment. Нe is away from London and won't be back until after Saturday. We are sorry about this.

6. Hold on, please. I'll see if Mr Malkin is available.

7. I'm afraid I will not be able to attend the Annual Meeting which you will hold on Tuesday.

8. I'm really sorry.

9. We're looking forward to seeing you next Saturday.

Task 5. Make your dialogues using the situations below.

1. Making an appointment with a human resources manager.

2. Reserving a room at the hotel.

3. Inviting a foreign guest to the corporate party.

4. Offering some goods and services to a firm.

5. Your variant.

UNIT 6. Dealing with money.