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5. Saying 'no'

It is very important to avoid using 'No' on its own unless you are annoyed. On its own it usually sounds aggressive and unhelpful. There are many other ways of giving a negative response. Match these remarks and responses.

1. Did your Head Office agree?

2. Coffee?

3. What's the code for Birmingham?

4. Have they confirmed the order yet?

5. Do you mind if I arrive a bit late?

6. Is 25% all right?

b. I'm afraid I've no idea.

c. I'd rather you didn't.

a. No, not yet.

d. Not at the moment, thank you.

e. I'm afraid not.

f. Well, I really need a bit more than that.

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Collect more ways of saying 'No' naturally. Check by covering the English and recalling the natural English expressions.

Your language english

6. Saying 'yes'

There are lots of expressions which are more natural and polite than using the single word 'Yes'. Match these remarks and responses. Notice that the natural expressions are quite different from simple, one-word answers.

1. Will delivery by the end of the month be all right?

2. Could I have another cup of coffee?

3. Is it OK to park here?

4. Would you like me to copy it for you?

5. Can I count on your support?

6. Is next Thursday suitable for our next meeting? a. Yes, I think so.

b. Yes, please.

c. Of course; help yourself.

d. Yes, that'll be fine.

e. As far as I m concerned.

f. Yes. I'm in complete agreement.

Write your answers here:

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In English you do not usually reply with the single word 'Yes'. One - word replies can sound aggressive or rude. It is natural to answer with a short phrase or sentence. Collect more ways of saying 'Yes' and list them below. Check that you know the natural expressions by covering the English and recalling them.

YOUR LANGUAGE ENGLISH