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Essentials of Business English full.doc
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  1. Look at the list of job titles in the box and either translate them into Russian using a dictionary or explain the meaning of each word combination in English:

General Manager

Union Representative

Sales Manager

Operations Manager

Chief Accountant

Head of Research and Development

Warehouse Manager

Deputy Chief Executive

Company secretary

Corporate Strategy Director

Public Relations Manager

Non-Executive Director

Departments

  1. In order to operate effectively as an organization every manager should be aware not only of his/her responsibilities, but also of activities of people in other departments.

Match each group of words (a-o) with the correct business function (1-16) and discuss with a partner which area you would like to work in and why.

1. Human Resources

2. Purchasing

3. Marketing

4. Training

5. Legal

6. Information Technology

7. After-sales

8. The Board

9. Finance

10. Distribution

11. Sales

12. Production

13. Research and Development

14. Accounts

15 .Communications

а) laboratory test scientist trial

b) parts assembly line shift supervisor

с) PR event press release company image house magazine

d) retail outlet monthly figures discount commission

e) capital dividend cash flow share price

f) recruitment training safety employee relations

g) invoice bookkeeping VAT credit note

h) network screen. hard disk memory

i) questionnaire mailshot prospect advertisement

j) bulk buying office supplies order delivery

к) shareholder executive director non-executive director chairman

l) course design student needs analysis timetable

m) hot line telephone support complaint 24-hour service

n) stock control lorry warehouse packaging

о) contract patent copyright signatory

  1. Imagine, the organization is in trouble. Match the problems (a-l) with the correct departments (1-12) and then discuss as a class how these problems could be resolved.

1. Distribution _____ 7. Telephone After-sales _____

2. Personnel _____ 8. Marketing _____

3. Research _____ 9. Reception _____

4. Finance _____ 10. Switchboard _____

5. Public Relations _____ 11. Information Technology _____

6. Production _____ 12. Quality _____

Pair work

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