9. Практикування граматичних структур. – Structures to practise.

OFFERING HELP

Use I’ll + verb to offer to do something. Use one, some, another, some more instead of repeating the noun.

Examples:

A:	I’d like a map.
B:	I’ll get (you) one.
A:	I’d like some bread.
B:	I’ll bring (you) some.
A:	This spoon is dirty.
B:	I’ll get (you) another.
A:	There isn’t any bread left.
B:	I’ll order you some more.

10. Надання відповідей на прохання, використовуючи one, some, another or some more. – Respond to the request using – one, some, another, some more.

Example: A: Could we have some bread ? (get / some)

B: Yes. I’ll get (you) some.

1.	Can I have an orange juice, please ? (get / one).
2.	Our water jug is empty. (get / some more)
3.	This bottle of wine is corked. (bring / another)
4.	Is the exchange bureau open ? I need some change.
5.	Could I have a beer, please ? (get / one).
6. 7. 8.	My bath towel is very wet. (get / another) This fork is dirty. (bring / another) There isn’t enough soap in the bathroom. (bring / some more)

11. Робота в парах. – Practise the requests and responses with a partner.

12. Прослуховування діалогу «Customer care». Вирішіть, що ви будете робити в наступних ситуаціях. – Listen to the dialogue “Customer care”. What should you do in these situations. Customer care

1	New customers arrive at reception.
2	A customer telephones the hotel.
3	A customer with disabilities arrives at reception.
4	Reception is busy. Customers want to speak to you.

13. Робота в парах. Напишіть діалог між адміністратором готелю (відділ рецепсії) та жінкою, яка подорожує по справах бізнесу, яка реєструється у готелі. Використовуйте наступні примітки. – Work with your partner. Write a dialogue between a hotel receptionist and a woman business traveler as she checks in to the hotel. Use these notes.

• book a wake-up call

• dry cleaning (suit)

• book a taxi

• Internet access ?

• sauna ?

• room noisy – move to a quieter one ?

• breakfast in my room ?

• bottle of gin and some tonic – room 488

• more clean towels in the bathroom

• soup not hot enough

Example: Excuse me, my room is very noisy. Could I move to a quieter one ?

Answer your partner’s requests using these notes. Choose the best alternative.

• will check for you

• will send up immediately

• will call taxi office and find out

• will deliver to room before 8 a.m.

• will ask them to be quite

Example: Yes, of course. I’ll send some up immediately.