10. The organization receiving foreign tourists in hotels

Foreign citizens or stateless persons filling a registration form (Registration card, form number 2-D) on the basis of a passport or other document proving their identity and transferred to the regular administrator with the document for registration. Registration Card (Annex B.1) displays customer information in Ukrainian and English. In the hotel registration card is kept for two years, after the history records of aliens (form number 6-G) is destroyed by acts.

For example, Henri Michel has arrived in the hotel "Dniester" 13 May 2006 at 7.45. After the presentation of the passport, visa and registration data on it framed registration card. He was given room 305 categories of "luxury", then Michel Henry paid for his stay at the hotel until 20 May 2006 cash in the amount of 4880 UAN. Additional hotel services for the client is used. 20 and early 2006, at 19.20 Henri Michel was out of the hotel.

Journal of foreigners who live in a hotel (the form. IV "6-D) (Annex B.1) is filled with another administrator on the basis of registration card (Form № 2-D), passport and visas. The magazine is filled in one copy as a form approved by the Ministry of Interior of Ukraine. After full completion of the magazine shall be deposited in the archives of the hotel.

For guests who settled in accordance daily room (seats) account of living in love and living Journal of citizens of Ukraine and foreign citizens confirmed by information obtained at time of booking.

In all, using the manual system of registration of clients on arrival completed form, registration card and the Journal of guests. Hotels that use computerized systems in the reception information required for registration is received orally and submitted in an electronic version of the questionnaire and registration card and vydrukovuyetsya.

In the application form and registration card indicated: name and patronymic, date of birth, place of birth, series, passport number, when and by whom issued, the address of permanent residence, the purpose of visit, duration of residence. Another administrator specifies the identification code and for DKUD (State classifier of administrative documentation), hotel name, room number and date of arrival and departure. In the registration card information filled in Ukrainian and English. After completing the questionnaire and living in a registration card customer must sign.

11. Service at the hotel. Types of services

Hotels exist to provide a home away from home when traveling. Hotel employees want you to have a great time at their hotel so that you will come back and stay with them again. To that end, each hotel position acts to give you the best service with a winning smile and great attitude.

Front Desk Clerk

The front desk clerk is the person who will check you in and out. She finds your reservation, helps you fill out any necessary paperwork and provides directions to your room. She is usually the first hotel position employee you will encounter.

Housekeeper

The housekeeper is responsible for cleaning the rooms on a daily basis. She will also fill requests for things such as extra towels. Usually the housekeepers are on duty from early morning until around 4 pm.

General Manager

The general manager oversees day-to-day operations. He may assist with checkin and checkout during busy times. He is the person to go to with complaints or compliments about hotel staff, food or your room.

Concierge

Many expensive hotels offer concierge services. These people perform extra services for the guests such as ordering transportation, arranging sightseeing tours or ordering massages. The concierge often helps with tasks a tourist may not know how to do.

Room Service Delivery Personnel

Many hotels have their own restaurant on the premises. Most offer room service to their guests. Simply call the restaurant from your room and order your meal and the room service personnel will bring it to your room as quickly as possible.

Other Hotel Positions

Other hotel positions include bellhops, who carry your luggage to and from your room for you. Courtesy van drivers take you to nearby destinations such as the airport or attractions in the area. Pool attendants provide towels and keep the pool area clean. Lifeguards watch people swim in the pool and render assistance if and when necessary. Maintenance people keep the hotel in tiptop shape fixing everything from burnt out light bulbs to a stopped-up toilet in your room.

12. Medical services at the hotel.