В. Please, I want half a kilo of sausage at 90 roubles, four hundred grams of lean ham at 103 roubles and three hundred grams of frankfurters at 99 roubles a kilo.

1. Sorry to say, but ham is fat today. Shall I weigh it?

2. No, thank you. How much is this?

1. 90 roubles.

2. Thank you.

Ex.6. Imagine the situation: you are preparing a festive dinner and your refrigerator is quite empty. Your mother asks you to go shopping. Discuss what counters you have to visit, and what foodstuffs you are to buy? Work in pairs.

Ex.7. Make up dialogues according to the model:

Shop-assistant: What can I do for you?

Customer: I want a cheese cake, a loaf of brown bread, a box of biscuits …

Shop-assistant: Anything else?

Customer: No, thank you. How much is this?

Shop-assistant: 78 roubles.

Customer: Here you are.

Shop-assistant: Here is your change. Thank you.

You are buying:

Half a kilo of butter, a packet of sour cream, and three hundred grams of Swiss cheese.

A kilo of pears, a kilo and a half of cucumbers, half a kilo of plumps.

A packet of frankfurters, a chicken, half a kilo of ham.

A tin of soft caviare, half a kilo of salmon, two tins of salted sprats.

A jar of horse radish, a packet of pepper, a bottle of vinegar.

Ex.8. Write a composition on one of these topics:

1. Buying foodstuffs.

2. Our local supermarket.

3. Buying foodstuffs for a birthday party.

Part III. Complaining. Complaining of something. Accepting a complain.

Ex. 1. a). When you are shopping, it may be necessary for you to complain because the thing you have bought is not good, or you haven't been given enough change. Here are some of them

1.

- Excuse me, I bought a pullover yesterday and I'd like to change it.

- Can I see the receipt, please? What's wrong with the item?

- I'm afraid it's the wrong size.

- Yes, you're right. I'll get you another one.

2.

- Can I help you, madam?

- I bought this coffee-pot from your shop some days ago and I don't like the

colour. I'd like to have my money back, please.

- I'm sorry, but I'm afraid we don't give refunds. May I see your receipt?

b). Improvise 3-4 line conversations for the following situations:

1. You bought a watch in a shop. It's really something wrong with it because it is always five minutes slow.

2. You bought a shirt yesterday, but when you unpacked it, it had a dirty mark on the back.

3. You want to complain about the services in the shop.

4. The shop assistant has given you the wrong change by mistake.

Ex. 2. Practice reading the following expressions.

Complaining of something	Accepting a complaint
Formal
- Excuse me, I'm not at all satisfied with ... - I'm sorry, I've had a lot of trouble with ... - I'm afraid I've got a complaint about ... - I'm not the sort of person who normally complains, but ... - I'm very unhappy about ... - I'm sorry to say this, but ... - Excuse me, there seems/appears to be something wrong ...	- Well, I'm afraid there's nothing much we can do about it actually. - Oh, I'm sorry about that. - I'll do my best to help you. - Sorry, I didn't realize you felt so strongly about it. - I do apologize.
Neutral
- I want to complain about ... - I have a complaint to make. - Can you do anything about ... - Would you mind not ...? - I'm afraid it isn't good enough ... - Sorry, but ... could you ...? - You could have done ... - The trouble is that ...	- Oh, I'm very sorry, sir /madam /Mr. Brown, etc. - Sorry, I thought you didn't mind. - Sorry, is it bothering / disturbing you? - Sorry, 11 ask somebody ... to ... - It's our fault, sorry. - Sorry, I didn't mean to ... - It was wrong /careless /foolish of me.
Informal
- ... just won't do. - Look here! You can't go around ... - I'm sick and tired of ... - I wish you didn't ... - It's a bit thick if ...	- Oh, I'm sorry, I'll see to it. - It's a shame , dear. - Pardon, sir. - Yes, I know, but ... - Well, sir /madam, you ...

Ex. 3. Read the dialogues and reproduce them in pairs. Note the way formal complaints are made.