- •Н.В. Лобастова
- •Management
- •Английский язык Management Учебное пособие
- •Предисловие
- •Starting up
- •Reading
- •2. Complete the following sentences using suitable words or phrases given below.
- •3. Divide the following styles of behavior into pairs of opposites.
- •4. Translate the following text into English. Что такое менеджмент?
- •Introducing yourself and organization you work for.
- •Instructions
- •Unit 2 Company structure
- •1. Read the three descriptions of company structures. Answer the questions.
- •1. Read the text about different ways of organizing companies, and then give
- •2. Read the text about centralization and decentralization and then discuss the
- •1. Decide whether the following statements are true or false. Support yourself
- •1. Match the words or phrases on the left with the words from the text on the
- •2. Complete the following sentences with suitable forms of the words.
- •4. Use the spaces below to write a short description of your department. Use the
- •Information given above.
- •5. Translate the following sentences into English.
- •6. Make up the description of any organization chart, or a company you
- •Case study Faredeal Travel Agency: Reorganize the structure, layout and working practices of a travel company.
- •Director 1 Director 2
- •Confidential
- •The office space is not used efficiently and needs a complete reorganization. (For example, Accounts and General Office staff have to walk too far to the photocopying room, etc).
- •Working conditions: staff survey
- •1. In your opinion, which factors below are important for getting a job?
- •Listening You will hear David Smyth, the Personnel Manager of a major European insurance company, answering questions about the way he interviews and selects candidates.
- •Language focus
- •2. Match the questions with the responses.
- •Responses
- •3. What are the terms for the following? Use the terms from the exercise above.
- •4. It’s a common thing that the employers look for three qualities in recruits:
- •5. Translate the sentences into English using the following word partnerships:
- •6. The letter of application
- •Below you will find the details from the letter of application. Look at the outline of the letter on the left and indicate where the information below should go.
- •1. Name: Isabella Rosetti
- •2. Name: Michael Bolen
- •Unit 4 Planning and Strategy
- •1. You will read the text about different stages of planning and their importance
- •Listening Developing a strategy
- •Language focus
- •1. Match up the words from the left with the words from the right to make
- •2. A. Match the phrase, describing a position of a company, with their definitions
- •3. Complete the following sentences using suitable words given below.
- •4. Phrasal verbs.
- •5. Complete the following passage with the correct form of the words below.
- •Questions
- •8. Translate the following text into English.
- •Troubled times for Benson Group
- •Describe the company’s profile according to the main points of swot analysis: strengths, weaknesses, opportunities and threats.
- •Innovative strategy Words to remember:
- •Starting up How important is creativity in business? Are creativity and innovation the same things? What are the conditions for creativity in business? Here what the psychologists think:
- •Adapted extracts from Jack Welch Speaks, by Janet Lowe Language focus
- •1. Find words or phrases in the quotations which suggest the idea of change.
- •2. Find words or phrases in the quotations which mean:
- •3. Translate the following text into English using the following words in the
- •1.Make the matching of the words and phrases from the text with their
- •2. Replace the words in italics with the words from exercise 1.
- •3. Verbs and prepositions
- •4. Complete the following sentences with appropriate verbs:
- •5. Complete the following passage with the correct forms of the following words:
- •6. Translate the following text into English
- •8. Complete the following sentences with the correct form of either ‘do’ or
- •Identifying needs Stating future actions
- •Case study Texan Chicken: Work out a strategy to save a failing fast food company
- •Present situation
- •Unit 6 Goal-setting
- •1. Match the words and phrases from the text with their definitions on the right.
- •2. Complete the following passage, using suitable forms of the words given
- •3. Match up the words given below with the italicized words in the text.
- •4. Translate the following text into English.
- •1. Pamela Pickford train business people to make presentations. Which of the
- •2. Comment on the following statements. In your opinion are they:
- •1. Introducing yourself 2. Structuring the presentation
- •3. Inventing questions 4. Giving background information
- •5. Referring the audience’s knowledge. 6. Changing the topic.
- •9. Ending
- •Guidelines for presenters
- •Words to remember:
- •1. Match up the words on the left with their definitions on the right.
- •2. Opposites
- •3. Read the following guidelines for managers. Agree with them and say why.
- •4. Which of the words below can describe possible indicators of:
- •5. Translate the following sentences into English
- •1. Find the best synonym. Match the words and expressions on the left with
- •2. Complete the following sentences with the correct form of the words in
- •Italics. Translate them.
- •3. Addition and contrast
- •4. Analyzing personality types and identifying strengths and weaknesses.
- •1. Listen to a description of a graph below and complete the text. Draw the graph.
- •2. Listen to descriptions of other Finnish exports to Japan, draw the graphs,
- •Instructions
- •1. Match the words from the text on the left with their definitions on the right.
- •2. Which adjectives below describe positive aspects of someone’s character?
- •3. Use the relative pronouns below to complete these quotations. Which gap does not need a relative pronoun? Translate the quotations into Russian.
- •4. Look through the differences between managers and leaders. Speak on them.
- •5. Paragraphs 1-9 contain advice for business leaders. Choose the appropriate
- •Indicating priorities
- •1. Unit 1 Manager’s role
- •1. Listen to seven people talking about their work and decide which department
- •4. Innovative strategy
- •Unit 6 Goal-setting
- •1. Presentation
- •2. Presentation
- •2. Pam talks about herself
- •Ian talks about himself and Stephen
4. Look through the differences between managers and leaders. Speak on them.
The manager The Leader
- administers - innovators
- is a copy - is an original
- maintains - develops
- focuses on systems and structures - focuses on people
- relies on control - inspires trust
- has a short-range view - has a long-range perspective
- asks how and when - asks what and why
- has his eye always on the bottom line - has his eye on the horizon
- imitates - originates
- accepts the status quo - challenges status quo
(existing state of affairs)
- is the classic good soldier - is his / her own person
- does things right - does the right thing
5. Paragraphs 1-9 contain advice for business leaders. Choose the appropriate
heading for each paragraph from the list below.
a. A leader should be a good teacher and communicator.
b. A leader must manage time and use it effectively.
c. A leader must have technical competence.
d. A leader must provide vision.
e. A leader must be visible and approachable.
f. A leader should be introspective.
g. A leader should be dependable.
h. A leader should be open-minded.
i. A leader should have a sense of humour.
1. In large organizations, leaders should spend no more than four hours a day in their offices. The rest of the time, they should be out with their people, talking to lower-level employees and getting their feedback on problem areas. They should be making short speeches and handing out awards. They should be traveling widely throughout their organizations.
2. The best leaders are those whose minds are never closed and who are eager to deal with new issues. Leaders should not change their minds too frequently after a major decision has been made, but if they never reconsider, they are beginning to show a degree of rigidity and inflexibility that creates problems for the organization.
3. Executives must take a disciplined approach to their schedules, their post, their telephone calls, their travel schedules and their meetings. Staying busy and working long hours are not necessarily a measurement of leadership effectiveness.
4. Leaders may run efficient organizations, but they do not really serve the long-term interests of the institution unless they plan, set goals and provide strategic perception.
5. The leader must be willing to pass on skills, to share insights and experiences, and to work very closely with people to help them mature and be creative.
6. Leaders should let people know that life is not so important that you can’t sit back occasionally and be amused by what is happening. Laughter can be a great reliever of tension.
7. Reliability is something that leaders must have in order to provide stability and strength to organizations. Leaders must be willing to be flexible but consistency (последовательность) and coherence (связность) are important elements of large organizations.
8. Leaders must not only understand the major elements of their business but must also keep up with any changes.
9. Leaders should be able to look at themselves objectively and analyze where they have made mistakes and where they have disappointed people.
6. Read the portraits of leaders in five different countries and decide which
country each one corresponds to.
Germany Poland Sweden The United Kingdom The United States
1. Leaders from this country
- consider professional and technical skills to be very important.
- have a strong sense of authority.
- respect the different positions in the hierarchy of their companies.
- clearly define how jobs should be done.
- are very loyal to their companies and expect their subordinates to obey them.
- are often older than in other countries.
2. Leaders from this country
- receive a general education.
- delegate authority.
- take a practical approach to management.
- have relatively formal relationships at work.
- encourage their employees to work individually.
- believe it is important to continue education and training at work.
3. Leaders from this country
- consider social qualities to be as important as education.
- encourage their employees to take an interest in their work.
- pay close attention to the quality of working life.
- do not use as much authority as in other countries.
- appreciate low-level decision-making.
- are often women.
4. Leaders from this country
- generally attend business schools.
- communicate easily and informally at work.
- admire the qualities of a leader.
- expect everyone to work hard. Individual performance is measured and initiative is
rewarded.
- have competitive and aggressive attitudes to work.
- often accept innovation and change.
5. Leaders from this country
- have either gained their experience in state-owned enterprises or are competitive self-starters.
- older managers hold technical degrees rather than business qualifications.
- work very long hours and expect their subordinates to do so.
- are extremely innovative, optimistic and determined.
- are quick to invest in the development of new products, market techniques and
methods of production and distribution.
Discuss advantages and disadvantages of each approach to management, and say which one you would find the most attractive. Do any of these profiles correspond to management practices in your country?
Translate the following extracts into English.
Общеизвестно, что хорошие деловые отношения строятся на понимании различий в культуре партнёров. Например, для большинства американцев характерно жёсткое и напористое ведение бизнеса. Системы и процедуры имеют для них большое значение.
Испанцев, напротив, не интересуют тщательно (meticulously) подготовленные собрания. Их больше интересуют люди, принимающие в них участие. В этом они похожи на арабов или японцев. Бизнес в этих странах строится на доверии, которое зарабатывается в течение долгого времени.
Итальянцы всегда стараются поддержать хорошее партнёрское настроение. Множество встреч и дружеских бесед проходит в Италии во время деловых переговоров, однако все важные решения принимаются вне залов для конференций.
Скандинавы, подобно американцам, ценят исполнительность, новизну и технологию. Они ориентированы на прибыль и скорейшее получение результатов.
Немцы очень осторожны в выборе деловых партнёров. Чтобы установить с ними долгосрочные деловые отношения, необходимо доказать, что вы также исполнительны, дисциплинированы и заинтересованы в качественном исполнении заказов, как и они.
Listening.
Listen to an interview with Marjorie Scardino, Chief Executive of the media group Pearson plc. Make notes as you listen and answer the questions.
1. What qualities does a leader need to run a large company effectively?
2. What managers in Pearson does she admire mostly? Why?
3. What do leaders actually do according to Marjorie’s view?
4. What does she think about motivating employees?
What does Marjorie think about the idea that ‘all human beings are born with
some qualities of a leader’?
6. Do you agree with Marjorie Scardino’s ideas?
Would you like to work for the person like her? Explain your reasons
Communication skills – Leading a team
Setting goals
Our main objective is to …..
Our aim will be to ….
Highlighting factors for success
If we are going to be successful, we need to act quickly.
To succeed, we’ll have to take into account several factors.