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12 Circle the answer you think is correct. Then watch the Documentary again and check. Give reasons for your answers.

1 Is Sherry married?

a) Yes b) No c) Don’t know

2 In the first conversation with a passengers, what time of day is it?

a) Morning b) Afternoon c) Evening

3 What is the weather like outside?

a) Warm and dry b) Cold and wet c) Very hot and dry

4 There are 35 gates at San Jose Airport, numbered 1 to 35.

a)True b) False c) Don’t know

5 American Airlines employees can wear rings, but they are not allowed to wear any other jewellery to work.

a) True b) False

c) Don’t know

13 Role Play

Work in pairs

Student A: You are Rita. Use the information in the video episode to make

a reservation for a train ticket for Tom Hall. Speak to the Booking Office

at British Rail.

Student B: You work at the Booking Office. Respond to Rita. Use the form below to ask questions. Make sure you get all the information you need.

There are trains from London to Edinburgh every hour starting at 5 a.m.

WORDLIST

Accessible

Adventure

Air fare

Air hostess

Aircraft

Airfield

Aisle / window seat

Arrange a holiday

Arrive in/at

Baggage (luggage)

Baggage hall

Boarding card

Booking-office

Boom

Bureau De Change

Business class

Camp

Camper

Carry

Castle

Check-in desk

Coach

Coach class

Coast

Connecting flight

Convenient

Cruise

Customs officer

Deck

Delay

Departure lounge

Departure time

Destination

Diary

Driver

Duty-free shop

Economy class

En route

Entertainment

Entrance

Extra charge

Facilities

Fare

Fee

Ferry

Flight

Flight number

Gate

Hand luggage (a carry-on bag)

Harbour

Helicopter

Hiking

Hire charge

Horse-riding

Hydrofoil

Immigration officer

In the countryside

Influx

Information desk

Journey

Journey-planning service

Landing-stage

Landscape

Left-hand/right hand side

Luggage belt

Make arrangements for a tour/ holiday

Means of transport

On time

Optional

Package tour

Passenger

Passport control

Pavement

Pedestrian

Plane ticket

Premium service

Public transport

Rail travel

Rails

Railway

Reliable

Reservation

Resort

Return fare

Return ticket

Ride

Round trip

Route

Runway

Safety helmet

Seat

Seat selection

Security control

Self-catering

Self-catering apartment

Set off for a journey

Shared bathroom

Sightseeing

Single ticket

Snack bar

Staff

Steamer

Suitcase

Tent

Terminal

Ticket counter

Ticket desk

To alter the ticket

To arrange sth for a little extra

To be in a hurry

To board a plane/ship

To book a ticket

To book tickets for a plane/train in advance

To carry

To cash traveller’s cheque

To catch/ take a bus

To change the train

To collect the bags

To cover a journey

To enter a country

To exceed the maximum baggage allowance

To get about/around

To get along/on

To get at smb

To get away

To get back

To get in

To get in/out

To get off

To get on/off

To get out of

To go abroad

To go away on a long journey

To go by air

To go camping

To go on board

To go transatlantically

To handle flights

To issue a ticket

To lead a tour

To leave

To make a journey

To make a landing

To make a list

To make the reservation

To pack things

To pass

To pay the full fare

To pay a cancellation

To re-confirm

To reserve seats

To ride

To sail

To say good-bye to smb

To see smb off

To share the room

To start a journey

To take a cruise-ferry

To take along

To take off

To take the flight

To travel for long distances

To travel for pleasure

To travel light

To travel on business

To travel on foot

To wander

Tourist attraction

Transaction

Transfers

Travel agency

Travel insurance

Traveller’s cheque

Trip