3. A) Read the whole text and then complete the organization chart:

I think we have a fairly typical organization for a manufacturing firm. We’re divided into Finance, Production, Marketing and Human Resources departments.

The Human Resources department is the simplest. It consists of two sections. One is responsible for recruitment and personnel matters, the other is in charge of training.

The Marketing department is made up of three sections: Sales, Sales Promotion, and Advertising, whose heads are all accountable to the marketing manager.

The Production department consists of five sections. The first of these is Production Control, which is in charge of both Scheduling and Materials Control. Then there's Purchasing, Manufacturing, Quality Control, and Engineering Support. Manufacturing contains three sections: Tooling, Assembly, and Fabrication.

Finance is composed of two sections: Financial Management, which is responsible for capital requirements, fund control, and credit, and Accounting.

b) In the text find other four verbs in the text that mean the same as

to consist of: 1. ......... 2. ......... 3. ......... 4. .........

4. A) Work in pairs. Prepare a list of departments which are typical for most of the companies. Think of the functions that different departments carry out.

READING

1. Someone is giving a visitor a tour of a company.

• Read the text,

• underline the names of all the departments,

• find the phrases which express responsibilities,

OK, let’s start here, in research and development, or R & D. This department is responsible for thinking of ideas for new products and finding ways to improve our existing products …

This department looks after our computer equipment. They deal with any problems. This is information technology, or IT …

Purchasing buys all the things we need to make our products. They talk to our suppliers and try to get the best price …

This is the main factory area, the production department. Here we make our products. It’s the biggest part of the company …

Here in the finance department, they check how much the company is making and decide how much to spend. They also pay employees’ salaries.

This department looks after the people who work here. Human resources is responsible for recruiting new employees, organizing training and helping with any problems …

Sales and marketing is very important. The marketing people think up the ideas for selling our products. The sales people go out and sell our products to our customers …

Customer services processes orders from customers. It organizes transportation, checks that customers have received their orders and deals with complaints …

Finally, distribution is responsible for transporting our products. They receive orders from customer services, and plan how and when to transport the products so the customers receive them at the right time …

• match the names of the departments with their sort descriptions.

1 Sales and marketing 2 Information technology 3 Customer services 4 Human resources 5 Purchasing 6 Production 7 R & D 8 Finance 9 Distribution

a transports the products. b pays the salaries. c sells the products. d makes the products. e looks after the computers. f thinks of ideas for new products. g recruits new staff. h processes orders form customers. i buys parts from suppliers.