2.1.5 The worst holiday ever!!!
VOCABULARY PRACTICE
Task 1. Complete the dialogue with these words and word combinations.
on strike sunstroke delayed lost food poisoning stolen
A: Hi, Jenny. How was your holiday?
B: Hello, Vicky - oh I am so glad to be home!
A: Why, what happened?
B: Everything! It was the worst holiday ever. First the plane didn't leave the airport for three hours because the flight was a) ________________ by bad weather and then when we got there...
A: What was the hotel like?
B: Great except the staff were b) _______________ because they hadn't been paid for two months!
A: Oh Jenny, how awful, what about David and the children?
B: Well, David spent all day on the beach and got c) _______________ and the children ate something horrible and got d) _______________.
A: It sounds terrible! Nothing else I hope?
B: No, apart from our last night at a disco. It was so dark that at the end we found our passports and money had been e) _______________ by thieves!!
A: I'm not surprised you were glad to get home!
B: Yes it was great until we landed and I discovered that our luggage had been f) _____________ by the airline!!!
LISTENING
Task 1. Holiday complaints. Listen to the staff of a holiday company discussing some complaints they have received. You might need to check the meaning of the following words and collocations before you listen.
made their lives a misery: made them very unhappy
come down with: catch an infection
lost it: lost (his) temper or lost control (of himself)
a fracas: a noisy disturbance
read the riot act: told (him) off forcefully
Listen carefully and decide which phrase you hear from each pair of alternatives given.
loyalty and commitment or loyalty and assistance
made their wives miserable or made their lives a misery
was not amused or was not confused
came down with or came round with
concentration made or compensation paid
Match the phrases you heard to their meanings.
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Listen again to the discussion and decide which of statements 1-8 are true and which are false.
It's the first time there have been complaints about the Hotel Splendide.
Mr and Mrs Silk were unhappy about the state of their room.
Mr and Mrs Norrish thought the family next door were very noisy.
The Silks and the Norrishes were not satisfied with the amount of compensation they received.
The Barnes family all suffered from food poisoning.
The company flew the family home early because the hospital could not treat them all.
The company has decided to end their contract with the hotel before the next holiday season.
Mr Algis wants to know how much compensation has been paid to customers.
LISTENING
Task 2. Holiday insurance. You will hear a customer in a travel agency asking about holiday insurance. For questions 1 - 6 write T if a sentence is true and F if it is false.
Insurance is not included in the price of the holiday.
He is staying in Madrid for less than 17 nights.
The insurance includes medical expenses but not an air ambulance.
If you miss your flight you get £1500.
If your plane is delayed for up to 12 hours, you get money from the insurance company.
You are insured for £1000 cash if your wallet is stolen.