- •I. Being logical, rational and analytic
- •The Management Process
- •Nature of Work Agenda
- •Computerized customer service tracking system. Thus work agendas tend to reflect, at least to some extent, the personal preferences and career objectives of individual managers.
- •Performance
- •(Goal achievement)
- •Managerial Knowledge, Skills, and Performance
- •Puzzle-1 point
- •Translation-1 point
- •Summary-1 point
- •Puzzle-2 point
- •And sale of resources and products
- •Puzzle-3 point
- •Functional and General Managers
- •Management Level and Skills
- •Summary-2 point
- •Puzzle-3 point
- •Check point
Summary-2 point
►Translate the phrases below into Russian and make them stick in your mind. Use as many of them as possible to summarize Theory 2:
first-line managers/ line managers/ junior managers
to direct non-management employees
middle managers
to direct the activities of lower-level managers
to implement the organizations’ policies
top managers/ senior managers
to be responsible for the overall management of an organization
to guide the organization’s interactions with its environment
chief executive officer
the scope of activities
functional managers
general managers
to oversee a complex unit
a subsidiary
to tap technical skills of subordinates
human skill
conceptual skill
to rise through the ranks of a management system
Puzzle-3 point
Complete the text using the correct form of these verbs:
achieve allocate balance deal with develop
employ establish follow require set
The top managers of a company (1) have to ………………. objectives and then develop particular strategies that will enable the company to (2) them. This will involve (3) the company's human, capital and physical resources. Strategies can often be sub-divided into tactics - the precise methods in which the resources attached to a strategy are (4)……………
The founders of a business usually establish a "mission statement" - a declaration about what the business is and what it will be in the future. The business’s central values and objectives will (5)…………………from this. But because the business environment is always changing, companies will occasionally have to modify or change their objectives. It is part of top management's role to (6)……………… today's objectives and needs against those of the future, and to take responsibility for innovation, without which any organisation can only expect a limited life. Top managers are also expected to set standards, and to (7)………………… human resources, especially future top managers.
They also have to manage a business's social responsibilities and its impact on the environment. They have to (8)……………….. and maintain good relations with customers, major suppliers, bankers, government agencies, and so on. The top management, of course, is also on permanent stand-by to (9)…………………. major crises.
Between them, these tasks (10) many different skills which are almost never found in one person, so top management is work for a team. A team, of course, is not the same as a committee: it needs a clear leader, in this case the chairman or managing director.
Complete the following collocations:
to set
to allocate
to responsibility
to standards
to and good relations
to a crisis
Check point
What are the challenges that managers face in today's competitive world?
Describe each of the major functions of management: planning, organizing, leading, and controlling.
What is the nature of work agenda and its three main factors?
What roles do managers act out at various times?
Explain why a knowledge base and the key management skills are important to managers.
Describe and compare three management levels.
What is the difference between functional and general managers?