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Part 4: The impact on Customs administrations

How will the major global trends and events in the future impact upon Customs administrations? Macro predictions about global trade, climate change, demographics and regionalism indicate that while global interconnectedness is intensifying, national governments will continue to play a central decision-making role in that process. This means that Customs administrations will be increasingly important for managing the impact of these changes at the border. Their roles will still involve both facilitating the flow of goods and people and protecting their states and their citizens. The dual functions of facilitation and protection are complementary and competing with substantial overlap, which makes balancing them both strategically important – and difficult.

Balancing these functions is not about to become easier however. Customs administrations face an increasingly complex operating environment. To cope effectively with looming complex challenges, Customs administrations in all countries will need to focus their modus operandi around cooperating inter-jurisdictionally (both domestically and internationally) and they will need to transform their systems and cultures to become sharp, agile administrations effective at both facilitating flows of trade and people and protecting against threats.

4.1 From brawn to brain

Balancing these competitive/complementary functions of Customs will need active attention. Protection against threats to the economy or to the health of the population involves knowledge management and risk assessment; facilitation involves encouragement rather than obstruction of the flow of goods and people. Finding a way to achieve both goals is the obvious challenge. Striking the right balance requires all agencies working at the border to keep reviewing, in quite fundamental ways, how they carry out the border control tasks and their impact on protection and facilitation objectives.

The challenge has always been to make it easy for the vast majority of legitimate cross-border traffic and hard for the remainder that may be illegitimate or otherwise poses risk. As we have seen, the challenge is compounded by the fact that the range of risks which border agencies are expected to protect against spans the sectors of health, agriculture, conservation, and culture as well as the more traditional areas of criminal justice and commerce. Technological developments, in particular those that make possible large-scale holding and swapping of information, have enabled border controls to be developed for an ever-widening range of reasons. This will be a fundamental driver in the 21st century.

4.2 Moving towards high assurance, light touch

The response to this challenge by many modern Customs administrations has been to develop a doctrine of ‘high assurance, light touch’. This means moving along the continuum away from ‘physical intrusion’ toward greater ‘risk management’, in other words, using information to better facilitate legitimate passage, as illustrated in Figure 4.

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