Зачётные вопросы

по сборнику текстов для чтения, часть III (§5,6,9,10,11)

1. Why is the job of a manager hard and exciting?

2. What kind of person should a manager be?

3. What types of managers work in a large firm?

4. What kinds of reports can you mention?

5. What are the main stages of writing reports?

6. What are the advantages and disadvantages of meetings?

7. What's the purpose of an agenda at the meeting?

8. What papers do you need to apply for a job and to give a good impression?

9. What do you mention in your CV in the letter of application?

10. What are the main aims of interviews?

11. What sort of person should an interviewer be?

12. What sort of perks do people receive at their jobs?

13. What type of relations can there exist between an employee and a manager?

14. What is the main function of trade unions?

15. Why is a collective bargaining important and beneficial for the employees?

QUESTIONS I Course II Term

1. How do people usually travel when they go on business?

2. What’s the fastest and the most comfortable way of travelling?

3. Who helps you to bring your luggage to the train compartment?

4. What is unusual about the traffic in London?

5. What foreign countries have you been to?

6. What European cities are centers of tourism?

7. What’s your idea of an ideal hotel?

8. What sort of hotels are the best for holding business talks?

9. Whom do you ask about accommodation at the hotel?

10. What’s the most famous museum in London (in St. Petersburg)?

11. What are the most important sights in St. Petersburg?

12. What’s the shortest way to the Hermitage?

13. Whom and how do people ask to tell them the way if they are strangers in a town?

14. Do you enjoy sightseeing?

15. How do you know where and when to cross the street?

16. What’s the population of London (St.Petersburg)?

17. Is it better to live in an old or a new district?

18. How do you get to the Institute?

19. By what mail can one send a letter?

20. Where can one buy stamps, envelopes, etc.?

21. Where are the best seats in the theatre?

22. What sort of films are popular with the young people (with elderly people, with children)?

23. What’s the climate like in St.Petersburg?

24. What kind of holidays do you enjoy?

25. What resorts are the most popular in this country?

26. What do you enjoy doing on holiday?

27. How often do you go to the movies?

28. Which do you prefer: to go to the movies or to watch TV at home.

29. Where can one find out about the range of goods of the firm?

30. How does one check the quality of goods?

2 Курс 1 семестр Вопросы к экзамену

1. How are work groups created and why?

2. What's the difference Between formal and informal groups?

3. How can informal groups affect organizational behavior?

4. What can the interaction of groups result in?

5. What are the attitudes to power in a society?

6. What are the main sources of manager's power?

7. What is the definition of an organizational structure?

8. What are the two important aspects of organizational structure?

9. What is job design?

10. What's the an organizational design?

11. What are the main processes of organization?

12. Why is an adequate communication process vital for the survival of an organization?

13. What is the role of information in an organization?

14. What does the quality of decision making in an organization depend on?

15. What types of decisions are made in an organization?

16. What's the role of performance evaluation in management?

17. What are the goals of an employee entering an organization and what goals does an organization pursue when employing an individual?

18. What is socialization?

19. Why is the knowledge of communication process very important for a manager?

20. What can a breakdown in the process of communication result in?

21. What is necessary for communication to be effective?

22. Who is a communicator in the process of communication?

23. What is the role of an encoding process?

24. In what way can the unintended messages be sent?

25. How can organizations provide information to their employees?

26. What is necessary for the process of communication to be completed?

27. What does interpretation of the message depend on?

28. What are direct and indirect means of feedback?

29. What does the term noise mean?

30. What physical cues can you mention? Why are they important in the process of

communication?

31. What other factors besides physical cues can influence the interpretation of the

message?

32. Why is the knowledge of nonverbal messages essential to managers?

33. What are the most common forms of down ward communication?

34. What are the most common forms of upward communication?

35. What is efficient upward communication necessary for?

36. Why is horizontal communication important?

37. In what situations is diagonal communication important?

Topics

1. Formal and informal groups in organizations?

2. A manager and a leader: relations, problems, conflicts.

3. Adwantages and disadvantages of having power.

4. Your attitude to power.

5. Major processes in an organization.

6. Role of information in an organization?

7. Socialization: methods and techniques.

8. Performance evaluation process.

9. The importance of communication process in an organization?

10. The basic elements of the process of communication.

11. The most used channels of communication.

12. Horizontal end diagonal communication.