A business letter

Mr. A. Green,

Manager,

Co. British Telecom,

109 Kingsway st, London,

126783 UK.

4 February 2002 Dear Mr. Green,

We would like to inform you that Mr. Petrov is arriving in Little Rock on the 14^th February to begin talks with you.

Please make the necessary hotel reservation for him and let us know the name of hotel.

Thank you for your cooperation.

Yours faithfully, Mr.Ivanov.

A REPLY

Mr. Ivanov,

Manager,

Co. Mobile Tele Systems

14 Peace st, Moscow,

456321 Russia,

5 February 2002 Dear Mr. Ivanov,

We regret to inform you that we cannot reserve the hotel

accommodation for Mr. Petrov for the week of the 14^th February. Our three hotels are completely booked up for the week. They have no rooms available because the National Word Processors Association will be holding their convention in Little Rock during the week of the 14^th February. As you will surely understand they have to reserve as many rooms as possible for the members of the Association.

We propose to postpone your visit for a week. We can safely book a room for Mr. Petrov for the 21^st February. We hope mis will suit you and we look forward to hearing from you soon.

Yours faithfully, Mr.Green.

With the development of industry, technology, trade and economic ties among the countries and ordinary people a great volume of business is done by mail. It is true that the telephone telegraph, telex and fax do speed transactions, but they also run up expenses to such an extent that practical businessman and economic people use these modem means of communication for mailers requiring immediate action or messages which can be expressed briefly.

Business letters concern us in our daily living, especially those of us who live abroad and deal with foreigners.

People write business letters in many situations: concluding contracts, booking i seat in an airplane, reserving hotel accommodation, booking theatre tickets, writing order - letters, letters of inquiry and claim letters (letters of complaint) covering letters, letters of confirmation, letters of guarantee. A business letter, like a friendly or social letter, should make a favorable impression. In order that a letter may create this impression, it should be neatly written or typed, properly spaced on the page and correctly folded in the envelope.

The parts of a business Letter. The basic outline for a business letter is that of any letter: the heading, the inside address, the salutation, the body of the letter, the complimentary close and the signature. If you forget something you mean to say in the letter, put it in a PS at the bottom of the page.

Vocabulary

developmenl of industry -paзвитиу промышленности volume -объем

a great volume of business - большой объем дел

to speed -ускорять

to speed transactions -ускорять дело

to run up expenses -увеличивать расходы

to a great extent -в значительной степени

to concern -касаться

letter - письмо, буква

order-letter -письмо-заказ inquiry letter -письмо-запрос claim letter -письмо-жалоба covering letter -сопроводительное письмо letter of confirmation -письмо подтверждение

letter of guarantee -гарантийное письмо to type -печатать на машине to space -размещать to fold -сгибать envelope -конверт

heating - заголовок

inside -адрес получателя

salutation -приветствие