Wordlist
.pdf
in company Elementary
Unit 14
headword |
pronunciation |
translation/notes |
example sentence |
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filter (n) |
\"fIlt´\ |
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A special filter fitted to the screen allows viewers to see solid-looking images |
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without wearing glasses. |
free time (n) |
\"fri… "taIm\ |
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According to the survey, 12% of adults are still enjoying free time at midnight. |
get back in contact |
\get Æbœk In |
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If you get back in contact in July, we’ll probably have some vacancies then. |
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"kÅntœkt\ |
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hydrogen-powered (adj) |
\"haIdr´dZ´nÆpaU´d\ |
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Madrid is now using hydrogen-powered buses, which are more environmentally- |
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friendly. |
improve (v) |
\Im"pru…v\ |
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Picture quality on digital cameras is improving all the time. |
job vacancy (n) |
\"dZÅb ÆveIk´nsI\ |
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“Do you have any job vacancies?” “No, I’m sorry, we’re not recruiting at the |
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moment.” |
manufacturer (n) |
\ÆmœnjU"fœktS´r´\ |
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Car manufacturers are now making more and more environmentally-friendly |
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vehicles. |
market (n) |
\"mA…kIt\ |
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come onto the market |
\køm ÆÅnt´ D´ |
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Robots that do the housework are now coming onto the market. |
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"mA…kIt\ |
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market (v) |
\"mA…kIt\ |
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Pressure has been put on car manufacturers to market environmentally-friendly |
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vehicles. |
notice (n) |
\"n´UtIs\ |
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hand in your notice |
\Æhœnd In j´ "n´UtIs\ |
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“Why are you wearing those old jeans and a T shirt?” “I’m not working; I handed |
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in my notice yesterday.” |
order (n) |
\"O…d´\ |
order reference (n) |
\"O…d´ Ærefr´ns\ |
special order (n) |
\ÆspeSl "O…d´\ |
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
The order reference number is 5948.
I’m phoning from Laiz Co-op about our special order. When can we expect delivery?
2
in company Elementary
Unit 14
headword |
pronunciation |
translation/notes |
example sentence |
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order despatch |
\ÆO…d´ "dIspœtS |
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Order despatch department. Can I help you? |
department (n) |
dIÆpA…tm´nt\ |
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per cent (n) |
\p´ "sent\ |
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55/60/87 etc per cent |
\ÆfIftI ÆfaIv\ |
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On weekdays 77 per cent of adults are awake and out of bed by 8 a.m. |
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ÆsIkstI\ÆeItI Æsevn |
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p´ "sent\ |
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phone (v) |
\f´Un\ |
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phone about |
\Æf´Un ´"baUt\ |
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I’m phoning about our special order. |
picture quality (n) |
\"pIktS´ ÆkwÅl´tI\ |
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Digital camera picture quality is improving all the time. |
price (n) |
\praIs\ |
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prices are falling |
\ÆpraIs´z ´r "fO…lIN\ |
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Prices of digital cameras are falling. |
(opposite = prices are |
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rising/increasing) |
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recruit (v) |
\rI"kru…t\ |
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There are no job vacancies at the moment – we’re not recruiting. |
report (n) |
\rI"pO…t\ |
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finish a report |
\ÆfInIS ´ rI"pO…t\ |
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I’m busy at the moment. I’m finishing a report. |
revolution (n) |
\Ærev´"lu…Sn\ |
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The first paragraph on the webpage is all about the photographic revolution. |
robot (n) |
\"r´UbÅt\ |
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Robots that do housework are coming onto the market. |
run on (phr v) |
\"røn ÆÅn\ |
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There’s an increase in the number of environmentally-friendly vehicles running on |
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hydrogen. |
statistics (n pl) |
\st´"tIstIks\ |
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The statistics show the percentage of the population doing a particular activity |
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each hour over a 24-hour period. |
This file has been downloaded from www.businessenglishonline.net |
3 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 14
headword |
pronunciation |
translation/notes |
example sentence |
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stresses (n pl) |
\"stres´z\ |
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relieve the stresses of sth |
\rIÆli…v D´ "stres´z |
Yoga and meditation help to relieve the stresses of modern life. |
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´v ÆsømTIN\ |
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technology (n) |
\tek"nÅl´dZI\ |
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technology develops |
\tekÆnÅl´dZI |
Technology is developing at an amazing speed. |
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dI"vel´ps\ |
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tendency (n) |
\"tend´nsI\ |
The Global Trends webpage gives information about the latest tendencies and |
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developments. |
time (n) |
\taIm\ |
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spend (your) time |
\Æspend j´ "taIm\ |
The statistics show how people in the UK spend their time. |
trend (n) |
\trend\ |
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global trend (n) |
\Ægl´Ubl "trend\ |
There’s a global trend towards using trams in city centres. |
a trend in business/ |
\´ Ætrend In |
Read about the latest trends in technology and business on our webpage. |
lifestyle/technology etc |
"bIzn´s\"laIfstaIl\ |
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tek"nÅl´dZI\ |
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vacancy (n) |
\"veIk´nsI\ |
We usually have vacancies in July. |
job vacancy (n) |
\"dZÅb ÆveIk´nsI\ |
I’m calling to ask if you have any job vacancies. |
viewer (n) |
\"vju…´\ |
With the help of a special filter, viewers can see solid-looking images without |
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wearing special glasses. |
weekday (n) |
\"wi…kdeI\ |
On weekdays the majority of adults are awake and out of bed by 8 a.m. |
zoom lens (n) |
\Æzu…m "lenz\ |
Digital cameras now have new features such as powerful zoom lenses and video. |
This file has been downloaded from www.businessenglishonline.net |
4 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 15
headword |
pronunciation |
translation/notes |
example sentence |
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accumulate (v) |
\´"kju…mj´ÆleIt\ |
airline (n) |
\"e´ÆlaIn\ |
airline information desk (n) |
\Æe´laIn ÆInf´"meISn |
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Ædesk\ |
air traffic controller (n) |
\Æe´ ÆtrœfIk |
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k´n"tr´Ul´\ |
aisle seat (n) |
\"aIl Æsi…t\ |
announce (v) |
\´"naUns\ |
announcement (n) |
\´"naUnsm´nt\ |
airport announcement (n) |
\Æe´pO…t |
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´"naUnsm´nt\ |
announcement about |
\´"naUnsm´nt ´ÆbaUt\ |
approach (v) |
\´"pr´UtS\ |
backlog (n) |
\"bœkÆlÅg\ |
a backlog of |
\´ "bœkÆlÅg ´v\ |
baggage (n) |
\"bœgIdZ\ |
boarding (n) |
\"bO…dIN\ |
booking system (n) |
\"bUkIN ÆsIst´m\ |
on-line booking system (n) |
\ÆÅnlaIn "bUkIN |
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ÆsIst´m\ |
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
A lot of work accumulated during the strike and we now have a huge backlog.
Some of the cheaper airlines sell more tickets for their flights than there are seats.
Please approach the airline information desk for details of alternative flights.
The flight was cancelled due to a strike by air traffic controllers.
Could I change to an aisle seat? I have a bad leg.
British Airways regrets to announce the cancellation of flight BA146.
Listen carefully to the airport announcement. What is the problem?
Excuse me. I didn’t understand the announcement about flight BA123.
Passengers should approach the airline information desk for further details.
Once we’ve dealt with the backlog of cancelled flights we will resume normal service.
We all waited for our baggage at the carousel.
We only hold reservation until 20 minutes before boarding.
Their on-line booking system doesn’t seem to be working.
1
in company Elementary
Unit 15
headword |
pronunciation |
translation/notes |
example sentence |
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bump (v) |
\bømp\ |
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“Do you mean you’re bumping me?” “I can offer you a later flight, sir, or a |
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refund.” |
cancellation (n) |
\Ækœns´"leISn\ |
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Thousands of passengers were stranded at Heathrow after flight cancellations. |
category (n) |
\"kœt´g“´‘rI\ |
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The Office of Aviation organises the complaints they receive into different |
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categories. |
charges (n pl) |
\"tSA…dZ´z\ |
extra charges (n pl) |
\Æekstr´ "tSA…dZ´z\ |
check-in (n) |
\"tSekIn\ |
check-in desk (n) |
\"tSekIn Ædesk\ |
checked-in (adj) |
\ÆtSekt"In\ |
complaint (n) |
\k´m"pleInt\ |
customer service (n) |
\Ækøst´m´ "s‰…vIs\ |
damaged (adj) |
\"dœmIdZd\ |
discrimination (n) |
\dIÆskrImI"neISn\ |
engaged (adj) |
\In"geIdZd\ |
the lines are engaged |
\D´ ÆlaInz ´r |
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In"geIdZd\ |
fare (n) |
\fe´\ |
flight (n) |
\flaIt\ |
flight arrangement (n) |
\"flaIt ´ÆreIndZm´nt\ |
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
Airlines should inform passengers about any extra charges they might have to pay.
When I arrived at check-in, they told me there were no more seats left on the plane.
You’ll have to go back to the check-in desk and check your bag in.
Unfortunately my checked-in luggage got lost.
Passenger complaints are organised into different categories.
The flights are really cheap but the standard of customer service isn’t that high.
You can claim on your travel insurance if your luggage gets lost or damaged.
Companies found guilty of discrimination can be fined heavily.
I tried phoning the airline but all their lines were engaged.
For more information about fares and payment methods, visit our website.
Details of alternative flight arrangements are available at our information desk.
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in company Elementary
Unit 15
headword |
pronunciation |
translation/notes |
example sentence |
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flight attendant (n) |
\"flaIt ´Ætend´nt\ |
in-flight (adj) |
\"InÆflaIt\ |
full (adj) |
\fUl\ |
gauge (n) |
\geIdZ\ |
ground (n) |
\graUnd\ |
on the ground |
\ÆÅn D´ "graUnd\ |
ground staff (n) |
\"graUnd ÆstA…f\ |
hotel accommodation (n) |
\h´U"tel |
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´ÆkÅm´ÆdeISn\ |
loss (n) |
\lÅs\ |
a loss of £3.5 million/ |
\´ ÆlÅs ´v ÆTri… pOInt |
$2 billion etc |
ÆfaIv ÆmIlj´n "paUndz\ |
(opposite = profit) |
Ætu… ÆbIlj´n "dÅl´z\ |
nationality (n) |
\ÆnœS´"nœl´tI\ |
normal service (n) |
\ÆnO…ml "s‰…vIs\ |
restore normal service |
\rIÆstO… ÆnO…ml "s‰…vIs\ |
overbooking (n) |
\Æ´Uv´"bUkIN\ |
Passengers complained that the flight attendants were unhelpful and rude.
The in-flight food was pretty poor.
“I’m afraid the flight’s full, sir.” “What do you mean? I have a reservation.”
You can weigh your own hand luggage by putting it in the gauge.
A strike on Friday and Saturday left thousands of passengers on the ground.
BA ground staff called the strike because of proposed new working conditions.
Many people were unable to find hotel accommodation and had to spend the night at the airport.
The strike was estimated to have resulted in losses of over £10 million a day.
Unfair treatment on the grounds of race or nationality counts as discrimination.
The company hopes to restore normal service as soon as possible.
Overbooking is sometimes a problem with cheaper airlines who sell more tickets than there are seats.
on-line (adj) |
\ÆÅn"laIn\ |
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on-line booking system (n) |
\ÆÅnlaIn "bUkIN |
Our on-line booking system is quick and easy to use. |
ÆsIst´m\
This file has been downloaded from www.businessenglishonline.net |
3 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 15
headword |
pronunciation |
translation/notes |
example sentence |
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phone line (n) |
\"f´Un ÆlaIn\ |
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the phone lines are |
\D´ Æf´Un ÆlaInz ´r |
It’s hard to speak to anyone directly as the phone lines always seem to be |
engaged |
In"geIdZd\ |
engaged. |
protest (n) |
\"pr´Utest\ |
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a protest against |
\´ Æpr´Utest ´"genst\ |
BA staff called the strike as a protest against a change in working conditions. |
publicity (n) |
\pøb"lIs´tI\ |
Some people have complained that information in the airline’s publicity is untrue. |
queue (n) |
\kju…\ |
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a queue forms |
\´ "kju… ÆfO…mz\ |
Long queues formed as passengers arrived for cancelled flights. |
race (n) |
\reIs\ |
Unfair treatment on the grounds of race or nationality counts as discrimination. |
refund (n) |
\"ri…fønd\ |
The flight’s full, but we can offer you a later flight or a refund. |
regulations (n pl) |
\Æregj´"leIS´nz\ |
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follow the regulations |
\ÆfÅl´U D´ |
I’m just doing my job. We have to follow the regulations. |
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Æregj´"leIS´nz\ |
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reservation (n) |
\Ærez´"veISn\ |
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hold a reservation |
\Æh´Uld ´ Ærez´"veISn\ |
We only hold reservations until 20 minutes before boarding. |
response (n) |
\rI"spÅns\ |
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response to |
\rI"spÅns Ætu…\ |
Passengers criticised BA’s response to the strike. |
restore (v) |
\rI"stO…\ |
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restore normal service |
\rIÆstO… ÆnO…ml "s‰…vIs\ |
We are hoping to restore normal service as soon as possible. |
be scheduled to do sth |
\bI ÆSedZju…ld t´ "du… |
The strike also affected people scheduled to return to Heathrow from destinations |
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ÆsømTIN\ |
all over Europe. |
This file has been downloaded from www.businessenglishonline.net |
4 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 15
headword |
pronunciation |
translation/notes |
example sentence |
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seat (n) |
\si…t\ |
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I’m afraid the flight’s full – there are no more seats. |
senior manager (n) |
\Æsi…nI´ "mœnIdZ´\ |
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Angry travellers asked why no senior managers were present. |
share (n) |
\Se´\ |
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shares fell (by 1.2p/2% etc) |
\ÆSe´z Æfel “baI Æwøn |
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Shares in the company fell by 3.9% on the London stock market. |
(opposite = shares rose |
pOInt Ætu… "pens\Ætu… |
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(by 1.2p/2% etc)) |
p´ "sent‘\ |
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spokesperson (n) |
\"sp´UksÆp‰…sn\ |
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A British Airways spokesperson said they were hoping to return to normal service |
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as soon as possible. |
stock market (n) |
\"stÅk "mA…kIt\ |
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the New York/London/ |
\D´ Ænju… jO…k\ |
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Shares fell on the London stock market by 3.9%. |
Tokyo etc stock market |
Ælønd´n\Æt´Ukj´U |
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"stÅk ÆmA…kIt\ |
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stranded (adj) |
\"strœnd´d\ |
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be stranded by |
\bI "strœnd´d ÆbaI\ |
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Thousands of passengers were stranded by the strike. |
strike (n) |
\straIk\ |
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British Airways staff returned to work yesterday after a two-day strike. |
call a strike (v) |
\"kO…l ´ "straIk\ |
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They called the strike because of proposed new working conditions. |
be on strike |
\Æbi… Ån "straIk\ |
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Flights were cancelled because air traffic controllers were on strike. |
technical reasons (n pl) |
\"teknIkl Æri…z´nz\ |
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due to technical reasons |
\Ædju… tu "teknIkl |
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We regret to announce the cancellation of flight BA146 due to technical reasons. |
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Æri…z´nz\ |
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timetable (n) |
\"taImÆteIbl\ |
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Something that is scheduled is part of a programme or timetable. |
This file has been downloaded from www.businessenglishonline.net |
5 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 15
headword |
pronunciation |
translation/notes |
example sentence |
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treat (v) |
\tri…t\ |
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The man claimed he was treated badly because of his race. |
treat sb badly |
\Ætri…t Æsømb´dI |
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"bœdlI\ |
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trip (n) |
\trIp\ |
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The Condie family had saved for over a year for their trip to Spain. |
union representative (n) |
\Æju…nj´n |
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According to a union representative, the staff later returned to work as a “gesture |
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ÆreprI"zent´tIv\ |
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of goodwill”. |
voucher (n) |
\"vaUtS´\ |
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Airline companies sometimes offer their passengers vouchers for hotels when |
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flights are cancelled. |
working conditions (n pl) |
\"w‰…kIN k´nÆdIS´nz\ |
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The strike was about proposed new working conditions. |
This file has been downloaded from www.businessenglishonline.net |
6 |
|
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 16
headword |
pronunciation |
translation/notes |
example sentence |
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absence (n) |
\"œbs´ns\ |
absence rate (n) |
\"œbs´ns Æreit\ |
causes of absence (n pl) |
\ÆkO…z´z ´v "œbs´ns\ |
long-/short-term absence |
\ÆlÅn\ÆSO… t‰…m |
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"œbs´ns\ |
absenteeism (n) |
\Æœbs´n"ti…ÆIz´m\ |
reduce absenteeism |
\rIÆdju…s |
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Æœbs´n"ti…ÆIz´m\ |
appointment (n) |
\´"pOIntm´nt\ |
back (n) |
\bœk\ |
back problems (n pl) |
\"bœk "prÅbl´mz\ |
bonus scheme (n) |
\"b´Un´s Æski…m\ |
build up (phr v) |
\"bIld "øp\ |
cold (n) |
\k´Uld\ |
commitment (n) |
\k´"mItm´nt\ |
company policy (n) |
\Ækømp“´‘ni "pÅl´sI\ |
counselling (n) |
\"kaUns“´‘lIN\ |
on-site counselling (n) |
\ÆÅnsaIt "kaUns“´‘lIN\ |
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
What’s your company policy on absence?
The absence rate among public service employees is higher than that amongst private sector workers.
Managers were asked to say what the top five causes of absence were.
Long-term absence is responsible for 40 per cent of total working time lost.
Absenteeism is a major problem in business.
How can employers take positive action to reduce absenteeism?
I’m going to phone the doctor for an appointment.
Back problems are common amongst workers doing hard physical jobs.
Introducing bonus schemes can help motivate employees.
If you stay at home, work starts building up for you in the office when you return.
Colds and flu are two of the most common causes of absence.
Some people feel that going into work when they feel ill shows commitment.
Company policy on absenteeism can have a direct effect on the absence rate.
Do you think that on-site counselling is helpful for employees?
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