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Tapescripts

Tapescript 1

The importance of human resource management

Organizations use HRM programs to make work-related decision about employees. These decisions have become increasingly important to companies in recent years for several reasons, the most important of which is that industries have become more and more competitive, and many face foreign competitors that have low labor costs. Companies with relatively high labor costs can compete by having well-skilled employees who are rewarded for high performance. HRM deals with these issues.

Another important reason for the increased importance of HRM is that a number of laws affecting employment decisions have been introduced in the last 30 years. Many of these laws are very complex in their interpretation and implementation. HR specialists are concerned with how an organization can both comply with these laws and meet its needs for an effective work force.

A third reason concerns the increasing use of new technology in business operations. Such technology, of course, requires operators who are skilled in its use, maintenance, and repair. The task of finding these skills in the general work force and developing these in current employees falls primarily to human resource managers.

Tapescript 2

JOE

Pilar

JOE

Pilar

JOE

Pilar

JOE

Pilar

JOE

Pilar

JOE

Pilar

Come in, Pilar – take a seat, won’t you? Thanks for your draft of the job description – it looks OK to me – what we need to do now is to draft the advertisement.

Yes. That’s more your line, of course. But I can tell you something about the qualifications we’ll be looking for.

Previous experience?

Well, to start with, a degree in computing – preferably a postgraduate qualification – plus at least three years’ experience.

Mhm. Need that be in the chemical industry?

We can’t afford to be that specific. We just need a good software engineer.

Right. How old should he be?

Joe, it needn’t be a ‘he’.

Sorry! What’s the top age limit?

Just say ‘the successful applicant is likely to be under thirty-five’.

And they must be fluent in English, I suppose.

Oh yes, that’s essential, because whoever gets the job, their first assignment is going to be a training course in Japan.

Tapescript 3

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

Joe Andrews speaking.

Good morning. My name is Carlos Vila. I’ve just seen an advertisement in the ‘International Herald Tribune’. It said you were looking for a Divisional Software Engineering Manager. I’m very interested, but I wonder if it’s too late to apply.

Well, the deadline was two days ago, but give me some details about yourself. What did you say your name was?

Vila – Carlos Vila Monterde.

Could you spell that, please – surname first.

Vila, V-I-L-A. Monterde, M-O-N,T-E-R-D-E. First name, Carlos, C-A-R, L-O-S.

Tapescript 4

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

OK, Mr Vila. Now, can we have your date of birth?

The thirteenth of May nineteen seventy-four.

And what about your education? – secondary education, I mean.

I attended the Senior High School in Santander from nineteen eighty-nine to nineteen ninety-two.

Uh-huh. What qualification did you get when you finished school?

I got the High School Graduation Certificate.

I see. Where did you go then?

I did military service for twelve months.

Yes, I suppose everyone has to, don’t they? What about further education?

I went to the University of Zaragoza.

And that led to – a degree?

Yes, a BSc in Computer Studies.

And when you finished that, you started work?

No, I went to the University of Madrid, where I got my PhD in Systems Engineering.

Oh, so it’s Doctor Vila, is it? What year did you finish your PhD?

Two thousand.

What then?

I took a year off and, with some friends, I sailed round the world.

Did you? But then, I suppose, you started work. What company did you go to first?

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

I went to the Franco-Italian Bank in Milan. I worked there from two thousand-one two thousand-two.

What post did you hold?

I was a Systems Analyst.

OK. What other companies have you worked for?

I worked for one year with a company in Paris called ILE as a Control Systems Supervisor. Then I came to England to work for Topdown Systems as a Client Consultant, but last July I was promoted to Senior Software Development Engineer.

Mm, interesting. I think we’d certainly like to have your c.v., Dr Vila. As time is short, why don’t you fax it to us today or tomorrow? I’ll put your name on our list of applicants.

Tapescript 5

Pilar

JOE

Pilar

JOE

Pilar

JOE

Pilar

Well, thank you, Mr. Schultz. Goodbye! Well?

He looks quite good on paper.

I’m sure he’s very sound, technically. The thing is, we must have someone who can communicate.

But the Software Engineering Manager isn’t going to be meeting customers.

You never know. Anyway, he’s going to be talking to us every day! Schultz didn’t sound very confident in either Spanish or English.

Well, let’s have the next one in, and see if he’s any good!

Ask Dr Vila to come in, please.

Tapescript 6

JOE

Pilar

CARLOS

JOE

Pilar

CARLOS

Good afternoon, Dr Vila. Please sit down. My name is Andrews, I’m the Staff Manager, and my colleague here is Miss Soto, the Data Manager.

Good afternoon.

Good afternoon.

I think Miss Soto would like to discuss technical matters with you to begin with. Then I’ll come in with some more general things. Pilar?

Thank you. Dr Vila, your c.v. doesn’t go into details about the hardware you’ve been working with recently. Tell me about your present job. What's the set-up?

Well, we have a network of IBM PCs and compatibles, which can operate as individual workstations or they can access a much more powerful minicomputer.

Tapescript 7

Pilar

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

JOE

(Pilar and Carlos are talking in Spanish)

All right! Now, I’ll hand you back to Mr. Andrews.

Thank you.

Yes, Dr Vila. While you’ve been talking to Miss Soto, I’ve been refreshing my memory of your c.v. It makes interesting reading.

Rather a mixed career so far. Suppose you do join our company. Where do you expect to be in five years’ time?

Well, a head of department – assistant head, anyway – in technical sales, or overseas marketing.

I see. More on the marketing side? You’re quite sure about that? You think your track record will help you?

Er, yes, I think it will.

Hm. I’m glad you think so. You know what I think? I see a young man who may well be smart but who really doesn’t know where he’s going.

Why do you say that?

Well, you tell me, Dr Vila. Why did you move from banking to printing, to computer consultancy and now you want to move into heavy industry? And perhaps I ought to mention global navigation?

Tapescript 8

JOE

CARLOS

JOE

CARLOS

JOE

CARLOS

Pilar

And perhaps I ought to mention global navigation?

Because all those things are my career! In every position that I’ve had I was developing my knowledge of computer systems. That knowledge I can apply equally well to banking, or machine automation, or image recognition – anything you like.

I see. Well, may be you have a point. But taking a year off to go sailing, at the start of your career, when you’ve just got your PhD. Wasn’t that a year wasted?

It depends on how you look at it. It was an adventure, of course, but we also carried out a research programme for computer-aided satellite navigation. So actually I think it was quite useful. Anyway, would you turn down a chance like that?

Hm! OK, Dr Vila. Are there any questions you want to ask us?

Well, yes. I’d like to know a little more about the group I would be working with.

.......................

It’s been very interesting talking to you, Dr Vila. However, we still have one more person to interview.

Tapescript 9

INTERVIEWER

APPLICANT

INTERVIEWER

APPLICANT

INTERVIEWER

APPLICANT

INTERVIEWER

APPLICANT

Are there any questions you want to ask us?

Yes. I’d like to know more about the people I’ll be working with.

Well, this is a new post. We’re not quite sure which department it will be in – Marketing or Technical.

The thing is, I see my career developing more towards marketing.

Marketing’s rather a big jump. After all, as an engineer, you won’t be directly involved in selling.

You never know! Anyway, I’m certainly going to be involved in product development.

Well, maybe you have a point there. It depends on how you look at it.

OK, let’s say I’m going to be on the marketing side. Perhaps you can tell me who I’ll be working with.

Tapescript 10

PILAR

JOE

PILAR

JOE

PILAR

JOE

PILAR

JOE

PILAR

JOE

PILAR

Under thirty-five. Currently holds a post of responsibility at middle management level, fluent in Spanish and English.

Yes, but not as fluent as Vila.

She speaks English as well as he does, if not better.

But, unlike Vila, she doesn’t have a postgraduate qualification.

Look at their current salaries! He’s making half what she is! I suppose we’d have to pay her twice as much as him!

Considering the field she‘s in, 90K isn’t all that great. She was getting 45K in Britain five years ago. It’s taken her five years to double her earnings. What really bothers me, though, is that her experience has been totally in the area of finance and banking.

Yes, the lack of industrial experience is rather a drawback. How about drive, ambition, motivation? How do you rate Robbiani on that – compared with Vila, I mean?

Well, in spite of what I said to Vila, I really feel he has the edge when it comes to motivation. That appears to me to be the essential difference between them. He’s much more ambitious that she is!

Yes. I think that, when we weigh them both up, we have to give it to Vila. His experience is more varied than Robbiani’s. And, as you say, he’s more highly motivated. And I get the impression that he’s better at working with people.

What makes you say that?

That boat trip. Can you imagine it? Living for months in a tiny boat with five other people? I’d go crazy. But when he talked about it, you could see that it was more important to him than anything else he’d ever done.

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