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1 Passive verb forms

Match the sentence halves appropriately.

1 Your enquiry

2 Make sure that your mobile phone

3 All tenders and supporting documents

4 Your hotel booking

5 As requested, the sum of $75,000

6 The full conference programme

a) has been confirmed.

b) has been credited to your account.

c) has not yet been printed.

d) is switched off during important meetings.

e) must be returned by 31 March.

f) is being dealt with.

2 Focusing on the action

Make these sentences passive. Only use by if it is necessary to say who did the action.

1 Karl Marx wrote Das Kopital.

2 They are repairing your car now.

3 Steve Jobs founded Apple Computers.

4 The board will discuss the proposal.

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5 Did anyone inform Mrs Wilson?

6 They make Renault cars in Slovenia.

7 They have transferred him to the New York office.

8 The princess opened the new conference centre.

9 They have made a full investigation.

3 Focusing on information

Read the following and rewrite the information, changing the focus as in the example.

Dealing with messages

Written documents and messages land on your desk all the time and you need to process them efficiently. Here are a few tips.

* You should read through documents quickly and absorb their main information content.

* If you need to file a written document you can write the file name on the document

* If a written message requires action, you should make a note, for example on a Post-It®.

* You should dispose of all messages once you have dealt with them.

Dealing with messages

Written documents and messages land on your desk all the time and ..need to be processed efficiently. Here are a few tips.

* Documents ……………. quickly and their main information content……………

* If ……………………. the file name ……………………………………… ..

* If a written message requires action, …………………, for example on a Post-It®.

* ………………………………………………………………………………………….

4 Active or passive?

Complete this advertisement, using either the active or the passive as appropriate.

Communicado's presentation skills training courses………………… (tailor) to each client's individual needs, so the main focus is on the type of presentations that………………

(give) by the participants in their everyday working lives. Courses ……………….. (conduct) either on a one-to-one basis or in groups. They are highly participative and……………….. (design) to be enjoyable as well as instructive.

Communicado …………………. (encourage) clients to…………………. (build) on their existing social communication skills. Through a number of interesting techniques we………………… (show) clients how time can………………….. (save) in preparation, how body language can ………………….. (use) to maximum effect and how visual aids can……………………..(create) for maximum impact.

For more details on how Communicado can ………………….. (help) your company improve its

business presentations, call 0800 222 4567 now.

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5 Describing a process

The following passage describes the production of paper. Put the words in brackets into the appropriate form, using the passive when necessary.

From trees to pulp

The trees ……………… (transport) to the paper mill by lorry, train or ship. First the bark………………… (remove). This …………………. (burn) at a later stage so that energy can ……………………….. (generate) for the paper-making process. Then the logs ……………(cut) into chips and ……………………. (cook) under high pressure for four hours to make paper pulp. Next the pulp ……………………(bleach) to …………………… (remove) dirt spots and ………………….. (improve) its ageing properties.

From pulp to paper

The manufacturing process also ……………………… (require) chemicals to strengthen the paper. The fibres ……………….. (mix) with additives and …………………. (dilute) with water. This mixture …………………….. (spray) onto the paper machine where it ………………….. (press), then ……………… (dry) and ………………… (wind) onto one large reel which ……………………. (weigh) up to 20 tons. Each part of the process …………………(control) by computers which automatically ……………………… (correct) any errors.