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FOCUS 7. Listen to the conversation and use the memo to record the relevant detail you think would be noted down by the manager assistant at WELCOME LTD.



Tape 4 – Looking for office accommodation.

You are going to hear Bob Godfrey, manager of a small company speaking to the switchboard operator in a large office block in New York which is shared by many companies. He then speaks to a manager assistant in a company which provides office service.

Bob Godfrey’s company is at present based in a suburb, but would like to move to central part of New York in order to be better placed to take on more business.

WELCOME LTD

Memo

Date:

To:

called

Caller’s number is

Message:

Taken by:

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COMPREHENSION QUESTIONS:

?Who is calling?

?Who is taking the call at first?

?Who does Steve Newman get through to after holding the line?

?What is Steve Newman’s problem?

?What are his particular requirements about renting office space?

?What reply does he get from the administrative assistant?

A. He is not here.

B. I’m afraid he’s not here at here at the moment.

C. Well, you can’t. He is absent. A. Hold on please.

B. Don’t go away. C. All right.

A. Who’s calling? B. Who are you?

C. What’s your name? A. I am James Hudson. B. This is James Hudson.

C. James Hudson speaking. A. Yes, ring me.

B. Yes, please do. C. Of course, yes. A. One hour.

B. When you want.

C. I’ll be in till 7.00 p.m.

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10.

11.

I’m phoning about our order for eight engines.

12.

Yes, it’s 213/DA/2020. We’d like earlier delivery if possible.

13.

OK. Could you ring me back today?

14.

That’ll be fine. Thanks very much.

a.I’ll put you through to Sales Department.

b.From about two this afternoon.

c.I’ll look it up for you… It’s 8-903-210-14-18

d.Yes, 6.00 p.m. if that’s convenient.

e.Yes, it is. Can I help you?

f.Not at all. We must meet and have a drink some time.

g.I’m afraid he’s out of the office at the moment.

h.Corner Garage. Can I help you?

i.Right. Well, I’ll have to check with the workshop.

j.Can you give me the order number?

k.The one who does computer software?

l.Sales Department. Can I help you?

m.Oh, hello, Bill. How are you keeping?

n.You’re welcome. Goodbye.

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FOCUS 10. You overhear a colleague say the following things on the phone. What questions do you think he is asked?

1.

Yes. I’d like to speak to Olaf Jahnsen, please.

2.

Yes, it’s Anatoly Gorbalsky.

3.

Gorbalsky. G-O-R-B-A-L-S-K-Y.

4.

Yes. Can you just tell him Anatoly called?

5.

I’m not sure. It is 234-33-44.

FOCUS 11. Rephrase the telephone dialogue using more appropriate language

AYes?

BNew Generation?

AYes. What do you want?

BI want to speak to Judy Marshal. A Wait. Maybe she is here.

BBe quick.

AShe’s in a meeting.

BWhen can I speak to her then? A Who knows? Phone back later.

BI don’t want to. I want to leave a message. A What is it?

BTell her to phone me.

AWho are you?

BAndrew Brownshveizer.

AWhat?

BI said Andrew Brownshveizer. A Spell your name.

BA-N-D-R-E-W B-R-O-W-N-S-H-V-E-I-Z-E-R A OK. Andrew. I’ll tell her if I see her.

BYou’d better.

ASee you.

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FOCUS 12. Role play

1.A caller speaks to the switchboard operator at Green House International. The caller wants to speak to Mr. Jerkins who is on holiday. The operator takes the caller’s name and the message.

2.Use your own names. The caller phones Exportfruit Co. and wants to have his/her order one week earlier than agreed. The Exportfruit Co. representative thinks that will be possible. He/she gets the reference number and says he/she will ring back.

3.The caller is interested in importing caviar from Russia. He/she contacts the Chamber of Commerce of Russia in London to find the name and address of the best person to contact.

4.The caller wants to speak to Chang Kung Lee in Hong Kong. But he has the wrong number.

FOCUS 13. Dialogues for two-way translation

DIALOGUE 1

–Здравствуйте. Это Андрей Шустов. Я бы хотел поговорить с г-ном Хьюит.

–Sorry, there’s no Mr. Hewitt at this number.

–Я набирал номер компании Packard Enterprises, это – Butler 34992.

–That’s our number all right, but this is Packard Electric. You must have the wrong Packard from the phone book.

–Извините, пожалуйста. Я еще раз проверю номер по «Желтым страницам».

–That’s all right. Bye.

–Всего доброго.

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DIALOGUE 2

−Is that Russian Electronics?

−Да, могу я Вам чем-нибудь помочь?

−I would like to speak to Mr. Alov, please.

−С кем, простите?

−Mr. Alov.

−Простите, я не расслышала имя. Не могли бы Вы произнести его по буквам?

−Alov: A for Alfred, L for London, O for Oscar, and V for Victor - Alov.

−А, г-н Алов. Извините, но его сейчас нет в офисе, могу я узнать Ваше имя?

−This is Mr. Soames from Brown & Co. When will Mr. Alov be back?

−Он вернется в 15 часов. Вы хотите оставить сообщение?

−No thanks. I’ll ring up again at half past three. Good-bye.

−Всего доброго.

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TELEPHONING 2

APPOINTMENT

S

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FOCUS 2. Comprehension questions

?What do you say to fix an appointment with your business partner?

?What should you say to confirm an appointment?

?What should you do to cancel an appointment?

?What should you do to postpone an appointment?