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FOCUS 1. Read and discuss the letters.

1.1 COMPLAINT IN CONNECTION WITH TRANSPORTATION

ZOOM ENERGY CORP.

Russia, Moscow, Suschevski val, 64-32

We have just received a fax from Novorossijsk informing us of the arrival of the tanker “SIBIR” for lifting 10,000 of Gasoline against our Contract 46-098/678. We would like to state that up to the present moment we have not had from you any advice of the chartering of this vessel. In this connection we refer to your letter of June 5th 20__, in which you informed us that you had not chartered a tanker and promised to fax us immediately after chartering it.

The unexpected arrival of the tanker “SIBIR” in Novorossijsk has put us in a difficult position as far as loading arrangements are concerned. Though in this case we have taken steps to ensure that the loading of the vessel should be effected without delay, we must insist, in accordance with para 6 of the contract, that in future you should inform us of the names of the vessels chartered by you as well as of their approximate loading dates at least two weeks before the expected arrival of each vessel at the port of loading.

Yours faithfully,

Garbuzov Alexey

Garbuzov Alexey

Manager