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FOCUS 1. Read and discuss the letters.

1.1 COMPLAINT OF BAD WORKMANSHIP

MARUCHAN DESIGNERS Ltd.

28-30, Totford Avenue,

Warmley, Bristol BS1 52X

January 5, 20__

IRASOFT

Russia, Moscow,

Zeleny pr., 3/10-24

Dear Sir,

CAD/CAM DRAWING FIXTURES DFG-90 Order No. 67-987

We regret to inform you that our Customers have experienced serious trouble with the above fixtures.

After a short period of operation two fixtures were broken and the third got crushed. We enclose a Protocol signed by your representative in Moscow concerning these defects. As the whole machine via fixture failure was brought to a standstill our Customers were compelled to claim damages.

We enclose the statement showing the expenses incurred by our Customers, including the cost of dismantling the fixtures, assembling and fitting the new fixtures. The expenses of our Customers amount to $40,987.00 and we shall be glad to receive your remittance of this amount in due course.

As this is not the first claim against IRASOFT made by our Customers we must state that IRASOFT’s waiving the claim will be regarded as shrinking their obligation and will be considered a gross violation of the contractual obligations. Maruchan Designers Ltd. will be forced to go in for arbitration as per the terms of the contract unless the question is resolved amicably by mutual understanding.

Assuring you of our highest considerations of all times.

Yours faithfully,