I. Read/listen to the dialogue between a buyer and a shop assistant:

Customer: Excuse me. Can you help me?

Shop assistant: Yes, madam.

Customer: I bought this jacket yesterday and it doesn’t fit.

Shop assistant: Do you want to try a different size?

Customer: No, I’d like a refund.

Shop assistant: Have you got your receipt?

Customer: Yes, here it is.

Shop assistant: Ok. So that’s 150 euros. Here you are.

Shop assistant: Can I help you?

Customer: Yes, I bought this DVD player last week and it doesn’t work.

Shop assistant: I see. Have you got your receipt?

Customer: Yes, I have. Can I exchange for another one?

Shop assistant: Of course. Just a moment. Here it is.

(Total English, Elementary, Student’s Book)

TRAVELLING

I. Read/listen to the dialogue between a travel agent and a customer:

Agent: Good morning. Distant Dreams Travel.

Billy: Oh, hello. Do you sell airline tickets for New Zealand?

Agent: Yes.

Billy: Right. I'd like four tickets from London Heathrow to New Zealand.

Agent: What's your exact destination?

Billy: Auckland.

Agent: And when do you want to go?

Billy: I'd like to go on Friday the fifth of next month.

Agent: Return or one-way?

Billy: I'd like return tickets, please. We want to come back one month later.

Agent: OK. I'll just check on the computer. OK, do you want economy or business class?

Billy: Oh, business class is expensive. I prefer economy. How much is that?

Agent: Let me see. Four return tickets in economy, and your departure date is the fifth. OK. We've got Air New Zealand and Qantas for those dates. On Air New Zealand it's six thousand New Zealand dollars, about two thousand pounds. Qantas is more expensive - about two thousand, three hundred pounds, but it's a shorter flight. Which do you prefer?

Billy: The cheaper one, Air New Zealand, I think. What time does the flight leave London?

Agent: At ten thirty in the morning.

Billy: Is it a direct flight?

Agent: No, there's a short stop in Bangkok.

Billy: Fine. I'd like four tickets then, please.

(Total English, Elementary, Student’s Book)

II. Read the text giving the things important for air travelers:

If you are flying with Go Faster Airlines, read this notice before you go to the airport.

Documents - Go Faster Airlines uses an electronic check-in system. You don’t have to bring your tickets to the check-in desk, but you have to bring proof of your identity (including your photo): for example a passport, driving license or identity card. If you are flying to another country, you have to show your passport. Be at check-in two hours before your departure time.

Luggage – With Go Faster Airlines you can check in a maximum of 20 kg of luggage to put in the hold (checked-in luggage). You can take a maximum 5 kg of hand luggage (carry-on luggage) You can’t put sharp objects in your hand luggage. You have to put then in your checked luggage. Your suitcase has to have a label with your name and address. The label does not have to have your flight number because that is on the electronic label.

Electronic devices – You have to switch off all electronic devices before boarding the plane. You can’t use your mobile phone inside the plane. Also, don’t take drinks and food on the plane and wear your seat best during the flight.

Match 1 - 5 to their meanings a - e:

1. proof a) The bags you give in at the check-in desk

2. the hold b) Entering the plane

3. hand luggage c)This is the place on the plane where they put bags.

4. checked luggage d) This shows that something is true

5. boarding e) Small bags you take on the plane.

Say what is necessary/unnecessary and what is possible/not possible:

	necessary	unnecessary	Possible	not possible
Bring tickets to the check-in desk
Bring proof of your identity
Show your passport when you fly to another country
Check in 20kg of luggage
Take more than 5 kg of hand luggage
Put sharp objects in hand luggage
Put a label on your bag with your name & address
Put your flight number on your suitcase label
Switch off electronic units before you board the plane
Use a mobile phone inside the plane

III. Getting information while travelling in Great Britain:

Welcome to the free Tourist Information Line for visitors to Great Britain. For information on visas and immigration, please press one. For information on driving in Britain, please press two. For information on hotels, please press three. For information on public transport in Britain, please press four. To return to this menu at any time press the star key. You have chosen option two: driving in Britain.

If you have a valid driving license from your own country, you can drive in Britain without a British license for six months. After six months, you have to get a British driving license. To get a British license you have to take a driving test. You can find information about the British driving test on our website. To rent a car in Britain you have to have a valid driving license from your country and a credit card. Drivers under the age of 18 can't rent cars in Britain. When you are driving in Britain, you don't have to keep your documents with you. The British drive on the left side of the road and, unlike the United States, you can't turn right at a red traffic light. For more information on British driving regulations, please look at our website. That is the end of the driving section. To return to the main menu press the start key.