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34. Barriers of Communication

The act of communicating involves verbal, non-verbal and paraverbal components.

The verbal components refer to the message content, choice and arrangement of the words. The non-verbal component refers to the message we send through our body language, paraverbal c. – to how we say, what we say,the tone,pacing and volume of our voices.

In order to communicate affectively we must use these 3 components in order to do 2 things:

1) send clear concise messages

2) hear and correctly understand messages someone sends to us.

Verbal messages. In order to send verbal messages effectively, we must state our point of view as briefly as possible.

Non-verbal messages= 55% of what is perceived and understood. (facial expression,posture,gesture)

Paraverbal messages=38%.


1. Attacking (interrogating, criticizing, blaming, shaming)

2. You-messages (moralizing, advising)

3. Showing power (ordering, threatening)

4. Other (Shouting, refusing to speak)


1) fleshing or rolling eyes

2) quick or slow movement

3) arms/legs crossed

4) gestures made with exasperation

5) poor personal care

6) staring at people or avoiding eye contact.


I. Physical b-s in the workplace include:

-marked out territories to which strangers are not allowed

-closed office doors

-barrier screens

II. Perceptional B-s

the problem with communicating with others is that we all see the world differently, if we didn’t, we would have the need to communicate

III. Emotional B-s

one of the chief barriers to open and free C. which is comprised of:




IV. Cultural B-s

When we join a group and wish to remain in it, we need to adopt the behavior patters of the group. a group can reward such behavior through act of recognizing, approval and inclusion.

V. Language B-s

L-ge that describes what we want to say in our terms may present barriers to others who are not familiar with our expressions and jargon

VI. Gender B-s

There’re distinct differences btw the speech patterns in a man (7-10.000 words a day)and in those in a woman (22-25.000). In child hood girls speak earlier than boys and at the age of 3 have the vocabulary twice that of a boy. The reason for this lies in the wiring of a man’s and woman’s brains. When a man talks, his speech is located in the left side of the brain but in no specific area. When a woman talks – in both hemispheres and in 2 specific locations

VII. Interpersonal B-s

There are 6 levels at which people can distance themselves from one another.

1) withdrawal (absence of interpersonal contact). It’s both refusal to be in touch and time alone

2) rituals (meaningless, repetitive routines devoid of life contact)

3) pastimes (fill up time with others in social but superficial activities)

4) working (activities are those tasks which follow the rules and procedures of contact but no more)

5) games (subtle, manipulative interactions which are about winning and losing)

6)closeness (aim of interpersonal contact where there’s a high level of honesty and acceptance of yourself and others.)

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