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NAME ……………………………………………………group…………

Language

A Choose the correct form of the verb in brackets to complete this e-mail.

To: Jake Williams

Subject: Estonia

Hi Jake

Sorry for not replying to the e-mail you ______________ 1 (have sent /sent) last week. I ______________ 2 (am / have been) on business to Estonia for a week and only ______________ 3 (returned / have returned) yesterday.

The visit ______________ 4 (didn’t start / doesn’t start) well though! Unfortunately my bus to the airport was late and I ______________ 5 (almost missed / have almost missed) the plane. Anyway, I had a good time and I am already planning another trip!

Best wishes

Carina

B Complete the sentences using the correct form of the verb in brackets.

6 The company _____________________________ (never / spend) more than $1.4m on marketing.

7 My colleague _____________________________ (travel) to Germany on business next week.

8 At the moment we _____________________________ (develop) a new logo.

9 The 14.13 train to Milton Keynes _____________________________ (usually / leave) London Euston from platform 5.

C Complete the sentences using the correct alternatives.

10 Write down your contact details there and I ___________________________ you a brochure.

a) send b) will send c) am sending

11 I ___________________________here since 1995.

a) have worked b) am working c) work

12 We nearly ___________________________bankrupt in the summer.

a) had gone b) have gone c) went

13 I’ve decided what to spend my redundancy money on. I ___________________________ my own business.

a) am going to start b) start c) would start

D Complete the gaps in the article with the correct alternatives.

Consultants Manley and Sons ______________________14 (had published / published) a report yesterday, which ______________________ 15 (praised / has praised) BiTe logistics for its excellent environmental record. Since 1999 the company ______________________16 (has won/won) five major environmental awards.

The company currently ______________________ 17 (employs / is employing) eight thousand people. A spokesman for the company ______________________ 18 (was announcing / announced) last week that it ______________________ 19 (has planned / was planning) to take on one hundred more staff at sites around the country. Managing Director Nadja Pal ______________________ 20 (said / says) in an interview several months ago that there ______________________ 21 (isn’t being / hadn’t been) plans to expand any of the sites, but during an interview yesterday she ______________________ 22 (mentioned / was mentioning) that discussions recently ______________________ 23 (took place / are taking place) about possible developments to a plant in Dudley.

The company ______________________ 24 (has come / came) a long way since its early days. Nadja said ‘at the start we ______________________ 25 (hadn’t got / weren’t having) much money, but we ______________________ 26 (always tried / were always trying) to run our business as ethically as we possibly ______________________ 27 (must / could).’ Their experience ______________________ 28 (is showing / shows) that ethics and success go hand in hand!

Vocabulary

A Match the words (a–k) to their definitions (29–37). The first one has been done for you.

0 a person / company that pays people to work for them a) trainer

29 a person / company that produces goods b) customer

30 a person who you work with c) CEO

31 a person who buys a product / service d) manufacturer

32 the highest ranking person in a company e) employer

33 a person who is paid to work for someone else f) consultant

34 a person who gives advice h) employee

35 a person who learns a skill from someone else i) colleague

36 a person who supervises you j) trainee

37 a person who teaches others a skill k) line manager

B Complete these sentences with the correct form of the word given in brackets.

38 I work for a large _____________________________ (organise) that has offices all over the world.

39 What is their best-selling _____________________________ (produce)?

40 We need to discuss our prices at the _____________________________ (meet) next week.

41 All new employees must complete a one-month_____________________________ (train) course.

42 The call centre takes phone calls from over 2,000 _____________________________ (custom) a day.

43 Were you pleased with the outcome of the ______________________ (negotiate)?

44 It’s important for companies to deal effectively with______________________(complain).

45 The government is bringing in new ______________________ (regulate).

46 The Co-operative Bank is well-known for its policy of ethical ______________________ (invest).

47 Does your company offer any form of ______________________ (compensate) for poor quality goods?

48 Have you found a ______________________ (solve) to your problems yet?

49 There is huge ______________________ (compete) in this region.

50 What ______________________ (choose) do I have?

51 We’ve got the ______________________ (threaten) of redundancy hanging over us.

C Complete the gaps in these sentences with the correct alternative.

52 He ______________________to review quality procedures.

a) delayed b) arranged c) failed d) insured

53 Each person will receive a ______________________ according to their sales performance.

a) turnover b) bonus c) discount d) commission

54 I’m afraid I won’t be able to ______________________ the next meeting.

a) attend b) propose c) second d) go

55 You should comply with all ______________________ to enable the delivery to go smoothly.

a) regulations b) surveys c) customs d) tariffs

56 We are looking for handcrafted products not ______________________ ones.

a) long-lasting b) mass-produced c) well-known d) high-quality

57 The product comes with a two-year ______________________ .

a) warranty b) compensation c) subsidy d) cover

58 My boss would never accept a ______________________

a) bribe b) corruption c) compensation d) fraud

59 We’ve found a ______________________ in the market.

a) prosperity b) niche c) quote d) plead

Reading 1

A Match the headings (60-64) to one of the newspaper articles (a–e).

60 Congratulations to local company! __________________

61 Creativity comes at a price __________________

62 New branches opening soon __________________

63 What a waste of time! __________________

64 Growth in IT __________________

B Now decide if the statements are true or false.

65 2IT is going to employ a senior executive.

66 Scoopy’s only won one prize.

67 Mercury plans to develop its business in France.

68 The majority of companies offer staff opportunities to be creative.

69 Most managers interviewed spend over two thirds of their time in meetings.

a)

2IT, based in Coleford, provides computer support to companies across the country and has achieved a record turnover this year of over £3 million. Now, founder and CEO Anne Smith has decided it is time to take on a new managing director. She said: ‘We have grown into a very successful operation, and I have decided the best way to continue to develop and change is to take on someone else with new ideas.’

b)

A Midlands company is top of the advertising world after winning this year’s award ‘Advertisers of the Year’. Advertising agency Scoopy’s, based in Solihull, won every category it entered, beating a number of well-known national companies. Scoopy’s won first prize for the UK’s best brochure, and best agency overall. Scoopy’s director said the award had surprised everyone at the company, but they were thrilled.

c)

Mercury, the UK-wide furniture retailer, has recently appointed John Drake, the former managing director of French company LTR, as operations director. He will report to the chief executive, Dennis Strong. Drake will be responsible for overseeing the launch of ten new stores in the first quarter of next year. The out-of-town retail outlets will sell furniture direct to customers.

d)

A recent survey by the Belton Group has revealed that, although two thirds of companies claim to welcome innovation, only one third actually have strategies in place to enable staff to share their ideas, develop them, market them and ultimately increase the business. Companies may say they want innovation, but, to be truly innovative, companies need to encourage staff to work in teams, take risks and make mistakes.

e)

Meetings, meetings, meetings. Do you sometimes feel you spend your life sitting in one meeting or another? Well, if you do, you’re not the only one. One report, just published by Siliton Consultancy, claims that the majority of senior managers they questioned spent over seventy percent of their working life in meetings. Of these managers only six percent considered the meetings of any real value, feeling that too often meetings are badly–planned, badly-chaired and over-length.

Reading 2

The man behind GE’s quiet revolution

Thirty years ago, Jeffrey Immelt politely advised his high-school basketball coach to be less aggressive with the new players. It worked: the coach’s calmer behaviour helped the team to win more games. It was the first successful strategy from the future chief executive of General Electric, the world’s second largest company by market value.

Mr Immelt has brought some of that basketball psychology to the current job.

GE’s former leader, Jack Welch, was more typical of the imperial CEOs who have presided over American capitalism for much of its history. Admired by analysts and feared by subordinates, Mr Welch ran GE with an aggression that helped to drive the company’s earnings.

But Mr Immelt set about creating a quiet revolution in the company when he replaced Welch in 2001, bringing in a new approach to leadership.

Under Mr Welch, GE was a productivity machine – an organisation where cutting costs and building value was the priority.When Mr Immelt took over, GE needed to find a new way to cope with growing Asian competition and increasingly global markets. Mr Immelt changed GE by giving priority to organic growth and marketing superiority.

Making the company more global has been a key part of Mr Immelt’s strategy. During his leadership, GE has become a multinational that earns half of its $150bn revenues from outside the country. But Mr Immelt maintains that the US, where GE still employs 160,000 of its 316,000 employees, remains the ideal place to manufacture complex equipment such as jet-engine turbines. America, he believes, still produces top professionals.

But the bottom line is clear: without the benefit of buying and selling products around the world and employing skilled people from other countries, the 128-year-old company would be smaller than it is today.

Mr Immelt set ambitious goals – a 10-per-cent annual growth in profits and an 8-per-cent increase in sales growth. Few companies have grown so fast year after year, and none as big as GE.

A Mark these statements true (T) or false (F).

70 Jeffrey Immelt was rude to his basketball coach at school. _____

71 Mr Immelt has a similar management style to Jack Welch. _____

72 Mr Immelt has been the CEO of General Electric since 2001. _____

73 Mr Immelt has made General Electric more global. _____

74 Most of GE’s employees work outside the USA. _____

B Choose the best ending (a, b or c) for each of these sentences (75-79).

75 Mr Immelt’s approach to leadership is …

a) to make people afraid.

b) to be calm.

c) to be unambitious.

76 Jack Welch’s main policy was …

a) to make the company more global.

b) to compete with companies in Asia.

c) to reduce expenses and make more profit.

77 GE’s total income (at the time of the article) was …

a) $150 billion.

b) $300 billion.

c) $75 billion.

78 Mr Immelt prefers to employ …

a) American professionals.

b) skilled people from outside the USA.

c) the best people, wherever they are from.

79 General Electric …

a) is the biggest company in the world.

b) has grown faster than most other companies.

c) no longer manufactures anything in the USA.

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