13. Communications

Exercise 1.You are a student in the Management Faculty of Hadford University. The title of the first lecture is What is leadership?

1 Write a definition of leadership.

2 What other ideas will be in this lecture? Make some notes.

Exercise 2. Fill the gaps in these sentences with a suitable phrase: share with, specialize in, submit to, subscribe to, superior to, take into consideration, take over from, valid for, waste on, withdraw from

1. Does anyone in the department subscribe to The Economist?

2. There's no point in ... money ... radio commercials.

3. One of the factors that we should ... is the size of the market.

4. You should ... a copy of the report... head office.

5. I think we should try to ... our contract.

6. We believe that our product is ... theirs.

7. Can I... some of this work ... you?

8. Their agency ... public relations.

9. This guarantee seems to be ... every country except ours!

10. I'll... you if you need a break.

Exercise 3. Add the missing words to the puzzle:

claim, covers, inferior, warranty, minor, emergency, install, regardless, compensate, arisen, spare parts, guarantee, shortage, repair or replace, maintaining, merchandise.

1. This is not a serious problem, it's only a ... fault.

2. We are rejecting the goods because we consider the quality to be ... .

3. If you have suffered any loss, we will of course ... you for this.

4. We intend to ... for the additional expenses we have incurred.

5. You don't need a qualified electrician to ... a computer printer.

6. A number of problems have ... since we bought the machine.

7. The delay is due to a ... of qualified staff.

8. As explained in our catalog, this program carries a 90-day ... .

9. As explained in our catalogue, this programme carries a 3-month ... .

10. The engineer is on call 24 hours a day if there is an ... .

11. There is a lack of ... for such an old machine.

12. We must have a computer system that works well, ... of the cost.

13. Their service department is responsible for ... the machine.

14. The service contract ... all repairs to the equipment.

15. Any ... that is faulty will be returned to the supplier.

Please ... these faulty items.

14. Decision making

Exercise 1. Match a word or a word partnership from box A with the explanation from box B. Translate the words or word partnerships from box A into Russian.

A	B
1. unit trust	a) to place or be placed in a mutual, complementary, or reciprocal relationship
2. portfolio	b) an irrational preference of a sex
3. to correlate	c) unreliable in terms of ethics
4. gender bias	d) the complete investments held by an individual investor or by a financial organization
5. lifestyle package	e) an investment trust that issues units for public sale, the holders of which are creditors and not shareholders with their interests represented by a trust company independent of the issuing agency
6. ethically unsound	f) attitudes, habits, or possessions grouped together as a single unit and associated with a particular person or group

Exercise 2. Create a sentence for the each word or word group given in Ex. 1.

Exercise 3. Role-play the dialogues with your group-mates.