- •Contents
- •Передмова
- •Unit 1. Career. Business plan Career Choices – 4 Steps to a Fulfilling Career
- •1. Understand Yourself
- •2. Understand Your Options
- •3. Connect Your Information
- •4. Make it Happen
- •Ten ways to improve your career
- •What Is Career Planning?
- •225 West 70 Street
- •Your Name
- •What is Electronic Commerce?
- •How make online business more successful?
- •What is e-commerce?
- •Explain the differences between such types of e-commerce as: Customer to Business and Business for Customer.
- •Worry for retailers as web shopping clicks into place
- •Format of formal email
- •Sample of email
- •Unit 3. Companies
- •Types of companies
- •Departments
- •A matter of choice
- •Start-up and growth
- •Unit 4. Teamworking
- •Meeting techniques
- •Types of Meetings.
- •Informing Meetings
- •Team role are specific and interdependent
- •In the office…
- •Unit 5. Selection. Job advertisements ... Rather than complaining, take some advice from Jim Rohn: “Things will get better for you, when you get better.”
- •Job adverts How to design and write effective job advertisements - tips and techniques
- •Job adverts no-nos
- •Alternative job advertising and recruitment methods
- •Exit interviews - responsibilities, process and outcomes
- •Sample Cover Letter
- •Unit 6. Managing people
- •Who are the people?
- •Personal Characteristic
- •The world of work
- •Unit 7. Employee ralations
- •Employee relations seeks to:
- •To meet these goals, the employee relations staff provide the following functions:
- •What is employee relations
- •What is Employee Relations?
- •Interesting fact:
- •A conflict which was handled well
- •A conflict which was handled badly.
- •Conflict Resolution – Effectively Handling Conflict
- •Routing claim
- •1147 Akron Road, Wooster, Ohio 44691-6000, 330 264-6464, www.Rubbermaid.Com
- •Unit9. Dealing with customers
- •Proactive Customer Service
- •Overcoming Obstacles
- •Personal Touch
- •Reliability
- •6 Keys to Improving Your Team’s Customer Service Skills
- •2. Look at every touchpoint
- •3. Improve your customer interactions
- •4. Enhance your customer service strategy
- •5. Make sure your reps are engaged
- •6. Give your customers a way to provide feedback
- •Vocabulary
- •Unit 10. Human resources department
- •Human resources staff training
- •Identification
- •Role and importance of human resources
- •Unit 11. Work with documents. Planning and structure
- •Speaking Speak about the importance of well-organized system.
- •The 13 Documents You Need to Start Your hr Department
- •1. Start with job profiles
- •2. Use the profiles to create a hierarchal structure of your company
- •3. Create a business staffing plan
- •4. You need a system
- •5. Devise a salary structure document
- •6. Create a compensation and benefits document
- •7. When do your employees get time off?
- •8. A way to measure performance
- •9. Travel and Expenses Tracking
- •10. Time and Attendance is as important as you make it
- •11. The end of the road
- •12. Training and Development
- •13. Job Description Template
- •Managing Information Efficiently
- •Benefits of Human Resources Document Management:
- •Task. Warning Notice to an Employee for Unsatisfactory Performance Template
- •Unit 12. Public relations
- •Public Relations
- •Unit 13. Advertising Many a small thing has been made large by the right kind of advertising.
- •What is advertising?
- •Importance of advertising
- •Managing advertising decisions
- •Brand history
- •Unit 14. Types of presentations. The main elements of public speech
- •Delivery Tips
- •Unit 15. Negotiating
- •The art of negotiating
- •Different kinds of negotiations
- •Internal negotiations
- •Unit 16. Manager
- •Clever tactics for brilliant young managers
- •Some advices
- •Kinds of managers
- •Top managers
- •Middle Managers
- •First-line managers
- •What is Memorandum?
- •Unit 17. Information management
- •How about now?
- •Information technology is speeding up business decision-making and creating a real-time economy, says Ludwig Siegele
- •Instant gratification
- •Unit18. Data. Information. Knowledge
- •Information
- •Learning - from the individual to the organisation
- •Forms of information
- •Data. Information. Knowledge
- •Information:
- •Teleconferencing and videoconferencing
- •Unit 19. Communicating information
- •Planning and Structuring Your Document
- •Unit 20. Great ideas. Information processing
- •Ferrari attraction
- •If all goes to plan, Florida’s sweetest and juiciest oranges will soon grow in Punjab.
- •2015, Local officials estimate.
- •Million Dollar Homepage
- •Business meetings
- •Identify the purpose of the meeting.
- •If the meeting was routine and informal, follow it up with a memorandum summarizing the major points of the meeting. For more formal meetings, prepare and distribute minutes.
- •Unit 21. Information resources
- •Background information resources
- •Almanacs
- •Bibliographies
- •Biographical resources
- •Internet
- •How Does Human Resources Get Previous Employer Information?
- •Complete the sentences (Active or Passive Voice). Use Simple Past.
- •20. Complete the sentences (Active or Passive Voice). Use Future I.
- •Tools and Techniques of Information Distribution
- •Publication distribution
- •Banners
- •Chalking
- •Signage Standards
- •1. More isn’t always better.
- •2. Know your audience.
- •3. Integrate multimedia.
- •4. Create a buzz.
- •5. Take advantage of seo.
- •6. Use reports to your advantage.
- •Choose the correct tense (Simple Present or Present Perfect Progressive).
- •7. Fill in the correct tense (Simple Present or Present Perfect Progressive).
- •Some Principles of Data Protection
- •Regulated data
- •Confidential data
- •Public data
- •How is data breached?
- •Insecure Practices
- •Data Protection Good Practice Physical security
- •Computer security
- •Unit 24. Mass media
- •Mass Media
- •Professions involving mass media
- •Questionnaire
- •Unit 25. Internet as a source of information
- •Web users going to Wikipedia for news
- •Unit 26. Information society
- •Information Society
- •Write sentences in present perfect simple.
- •Write questions in present perfect simple.
- •Ask for the information in the bold part of the sentence.
- •Unit 27. Information war
- •Keynotes: information war, degradation of information, information transport, information protection, information manipulation, information collection, Information disturbance
- •Information Warfare: What and How?
- •Defining Information Warfare: Easier Said than Done
- •Weapons of Information Warfare
- •Information Collection
- •Information Transport
- •Information Protection
- •Information Disturbance, Degradation, and Denial
- •Conclusions
- •Information Manipulation
- •What is information?
- •What is information warfare?
- •Unit 28. Archives, library, museum as source of scientific information
- •The Role of Archives, Libraries and Museums in our Life
- •Museums Are Popular
- •Museums Serve the Public
- •Museums Are Community Anchors
- •Museums Partner with Schools
- •Test Yourself! Unit 1-3
- •Unit 4-6
- •Unit 7-9
- •Unit 10-12
- •Unit 13-16
- •Unit 17-18
- •Unit 19-26
- •Unit 27-28
- •Audioscripts
- •Interview 1
- •Interview 2
- •Business Correspondence
- •Internal Memo
- •Business english vocabulary Writing Business Letters
- •Business english vocabulary Writing Business Letters
- •Business english vocabulary Telephone
- •Business english vocabulary Presentations
- •Business english vocabulary Presentations
- •Useful Phrases and Vocabulary (Glossary)
- •Grammar tenses
- •Passive voice
- •1. Ellie will take the children to school.
- •In each of these sentences underline who or what is doing the action (the agent).
- •Infinitive
- •Irregular verbs
- •List of References
- •Gerund – ing infinitive - to
- •It is cold. – Холодно. (обставина в укр.) Двері закриті. - The door is closed.
Business english vocabulary Telephone
Useful telephone vocabulary and phrases in English.
Making contact : |
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Giving more information: |
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Taking a call : |
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Asking for a name / information : |
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Asking the caller to wait : |
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Connecting : |
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Giving negative information : |
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Telephone problems : |
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Leaving / Taking a message : |
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Business english vocabulary Presentations
Word |
Meaning |
audience |
Group of listeners or spectators |
body language |
Communication through facial expressions, body movements, etc. |
chart |
Sheet of information in the form of a table, graph or diagram. |
diagram |
Graphic representation of a situation e.g. the results of an action. |
flip chart |
Pad of large paper sheets on a stand for presenting information. |
graph |
Diagram showing the relation between variable quantities. |
guidelines |
Advice or instructions given in order to guide or direct an action. |
handout |
Written information (report etc.) given to people at a presentation. |
key point |
Essential or main point. |
marker |
Pen with felt tip used for writing on a whiteboard. |
microphone |
Electrical instrument used to amplify the speaker's voice. |
O.H.T. |
Overhead transparency : sheet of film with an image or printed information for overhead projector. |
objective |
What one wants to achieve; aim |
outline |
Brief description or presentation. |
overhead projector |
Device that projects an O.H.T. onto a screen. |
overview |
Short presentation of the main points. |
pointer |
Rod or stick used to indicate things on a map, screen, etc. |
screen |
Flat, reflective blank surface on which films, slides, etc. are projected. |
signposting language |
Phrases used to help focus the audience's attention on different parts of a presentation. |
slide |
Small photographic transparency. |
summarize |
Make a summary of the essential points; sum up. |
topic |
Subject of a discussion or talk. |
transparency |
Image or information printed on transparent plastic or film. |
visual aids |
Aids such as charts, slides, etc. used at a presentation. |
whiteboard |
Flat white board on which to write or draw with markers. |