- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
Interests of employees:
appeal of a workplace;
extent of material remuneration;
guarantee of safety and preservation of health;
convenient working hours;
satisfaction with work;
recognition;
possibility of growth.
Interests of the enterprise:
minimum costs of process;
increase of a turn and profit;
expansion twist parts of the market;
image of firm;
reduction of terms of turnover of means;
recognition in the market;
quality of suppliers;
satisfaction and health of employees;
satisfaction of customers;
maintenance of commitment to a trademark.
Interests of suppliers:
long partnership;
reliability of economic relations;
readiness of the customer to consider interests of the subsupplier.
Requirements of society:
laws;
norms and rules;
modern level of equipment.
The main goal in the field of quality of the organization can be defined as stable ensuring quality of production (services) providing satisfaction of requirements, requirements and expectations of consumers.
On the basis of a main goal of the organization other purposes relating to such characteristics of production as functional suitability, operational characteristics, reliability, etc. are concretized.
3 Plans of quality
The special attention when planning activity of the organization should be paid to development of the document establishing an order of relationship with consumers.
Planning of creation, maintenance and improvement of QMS is a management process of QMS which has to is carried out by the top management.
The top management of the enterprise has to solve, by what way the objectives facing it can be achieved. Thus it is supposed that all resources will be defined and recorded in the relevant documents necessary for achievement of these is more whole. This decision has to include development and documentary registration of process of planning of the quality corresponding features of the accepted system of management.
Planning of quality has to begin with the processes entering QMS. For the existing processes planning of quality can is carried out with use of the techniques applied at the enterprise. New kinds of activity, contracts or projects can demand special plans of quality.
Plans of quality can be same short, as well as cards of processes and to contain references to other components of system.
The plan of quality can also submit the official agreement between the organization and the consumer which contents has to be agreed prior to action of the contract.
The head of the organization is responsible also for working capacity maintenance
The existing system of QMS in process of entering of changes into it. It is necessary to provide that modification of system took place under control. Similar changes can concern the organization of works, the applied processes, production and services.
It is necessary to paint structure of management of development and deployment of QMS accurately. Thus areas of responsibility and powers of each performer have to be established.