- •6.030510 – Товарознавство і торгівельне підприємництво
- •Unit 1. Telephoning text 1 Success on the Telephone
- •Text 2 Multi-word Verbs
- •Exercises
- •1.1 Are the following statements true or false? Find in the text the evidence supporting your opinion.
- •1.2 Translate the useful vocabulary into Ukrainian.
- •1.3 Match the words and phrases (1–10) with similar meaning (a–j)
- •1.4 Put the following extracts of telephone calls into the correct order.
- •1.5 Choose the most appropriate response by ticking the correct variant.
- •1.6 Use the words in the box below to complete the conversation.
- •1.7 Choose the one correct answer.
- •1.8 Choose the correct words in italics to complete the telephone conversation.
- •Unit 2. Messages text 1 Leaving a Message
- •Taking a Message
- •Text 2 Top 10 List of sms Etiquette
- •Exercises
- •2.1 Complete these sentences using one of the words given below:
- •2.2 Read this telephone conversation. Choose the correct words or phrases in italics.
- •2.3 The lines in the following telephone conversation are in the wrong order. Rearrange them.
- •2.4. Finish the sentence by choosing the correct words.
- •2.5 Match these comments to their replies.
- •2.6 Use the phrases given below to complete the conversation.
- •Unit 3. Presentation text 1 The Role of Business Presentations
- •Text 2 Organizing the Presentation
- •Exercises
- •3.1 Say if the following statements are true or false (from Text 1)
- •3.2 Say if the following statements are true or false (from Text 2)
- •3.4 The following 16 sentences are taken from a presentation. The purposes of these sentences (a–j) are listed below. Match each sentence with its purpose.
- •3.5 Whatever the topic or the style of your presentation, you should always put your audience first. Match the items below to discover some useful tips about how you can do that.
- •3.6 Read and choose the best response to each question.
- •3.7 Circle the appropriate word in italics.
- •3.8 Below are the introductions to two different presentations, one quite formal, and the other informal. Complete them with the items given below.
- •Informal presentation
- •3.9 Pr Director is giving a presentation on new tv series. Match the underlined phrases in the talk with phrases given below with a similar meaning.
- •Introducing the topic
- •Introducing each section
- •3.10 The following paragraphs contain a total of ten mistakes. Correct the mistakes.
- •3.11 Understanding the Role of Business Presentations.
- •3.12 Work-team Presentation
- •3.13 A one-minute impromptu presentation.
- •Unit 4. Meetings text 1 Strategic Meetings Management
- •6 Effective Meeting Tips
- •Exercises
- •4.1 Find out in the text what the following abbreviations mean:
- •4.2 Translate useful vocabulary into your native language.
- •4.4 Chose the right word to fill in the gaps.
- •4.5 Fill in the gaps in the following sentences with the words given below. Some words can be used more than once.
- •4.6 Match the verbs with their definitions and then translate them.
- •4.7 Use the words and phrases given below to fill in the gaps in the sentences.
- •4.8 Fill in the missing verbs in the sentences below. Put the verbs in the correct grammar forms.
- •4.9 Look through the types of meetings 1-9. Then say at which type of meeting you would be most likely to hear each of a-I phrases.
- •4.10 Match the structural units of a meeting with the typical phrases which correspond them.
- •4.11 Work in groups. Imagine you all work for a European company which wants to launch a new low-calorie chocolate bar in Ukraine. Hold a meeting to discuss the points on the agenda below.
- •Unit 5. Documents Supporting Job-Hunting text 1 cv or resume
- •7 Resume Tips
- •Text 3 Covering Letter
- •Exercises
- •5.1 There are usually six general headings of information to include in a cv. Match the headings with their descriptions:
- •5.3 Read a covering letter of Thomas Crown and analyze taking into account information given above.
- •5.4 Here is the typical format for your covering letter. Match the structural units with the descriptions and instructions.
- •5.6 It is a good idea to get your gratitude after a successful interview in writing. Analyze the sample e-mail below whether it is successful and get ready to write your own one.
- •5.7 Written follow-up.
- •5.8 Written follow-up.
- •Рекомендована література
3.10 The following paragraphs contain a total of ten mistakes. Correct the mistakes.
Paragraph 1
"Ladies and gentlemen, thank you very lot for come along here today. I hope my presentation isn't going to take too long and that you will find it interesting. The purpose of today's presentation is for discuss how can we improve internal communications within our company. Now let me beginning by explaining that I'd like to talk about the business case for better communication; secondly, I want to cover different styles and methods; and final I would like to finish off by talking about some of the basics we need to have in place to deliver good quality, consistent communications across the company. I'd be very happy to instruct you to ask questions in the end of the session and I'm sure there'll be plenty of time for us to discuss some of the points that have been raised."
Paragraph 2
"Good afternoon, ladies and gentlemen. Thank you for finding the time to come and join me for this presentation this afternoon. My name is Tim Mason, I'm a retail consultant, and many of you will have seen me shadowing you in your jobs and looking through the accounts and so on in the company over the last week. I've invite you here today to have a look on my findings. First, I'd like to have a look at the performance of the company, the sales of the company over the last three years; then I'd like to have a look at our market share in the women swear market and look at our competitors; and thirdly, I'd like to suggest some improvements in our range of women swear. At the finally I'd be happy to answer any of your questions."
3.11 Understanding the Role of Business Presentations.
Interview two business-people in your community who hold positions in your area of interest to learn more about their experiences in making oral presentations. Write a memorandum to your instructor summarizing what you've learned. You may want to ask such questions as the following:
Do you routinely give presentations as part of your work?
How important has the ability to make effective oral presentations been to your career?
How do you typically prepare for them?
Do you give presentations in your own language and/or in English?
Do you give individual or group/team presentations?
Who is your audience? Are they local or international?
What are qualities that make a good presentation?
What are the strong points of your presentations?
What are your positive and negative observations when others are making presentations?
3.12 Work-team Presentation
Divide into teams of four or five students. Your instructor will assign you to either the pro or the con side of one of the following topics:
Drug testing should/should not be mandatory for all employees.
All forms of smoking should/should not be banned completely from the workplace – including outside the building.
Employers should/should not provide flextime (flexible working hours) for all office employees.
Employers should/should not provide on-site child-care facilities for the preschool children of their employees.
Employees who deal extensively with the public should/should not be required to wear a company uniform.
Employers should/should not have the right to hire the most qualified employees without regard to affirmative action guidelines.
Assume that your employee group has been asked to present its views to a management committee that will make the final decision regarding your topic. The presentations will be given as follows:
a. Each side (beginning with the pro side) will have eight minutes to present its views.
b. Each side will then have three minutes to confer.
c. Each side (beginning with the con side) will deliver a two-minute rebuttal - to refute the arguments and answer the issues raised by the other side.
d. Each side (beginning with the pro side) will give a one-minute summary.
e. The management committee (the rest of the class) will then vote by secret ballot regarding which side (pro or con) presented its case more effectively.
Gather whatever data you think will be helpful to your case, organize it, divide up the speaking roles as you deem best, and prepare speaker notes. (Hint: It might be helpful to gather information on both the pro and the con sides of the issue in preparation for the rebuttal session, which will be given impromptu.)