Урок № 11

Тема 4: торговые точки сбыта туристической продукции

1 .Ответьте на вопросы:

1. What kind of companies are tourist information offices?

2. Where are tourist information offices located?

3. What kinds of advises do tourist information office clerks give?

4. What else do they do?

5. Why do tourist information office clerks fluently speak foreign languages?

6. What kinds of reference books for travelers are there in tourist information offices?

7. Is there such office in Khabarovsk?

8. Is it necessary to have tourist information offices in every Russian city?

9. Is it difficult to create a tourist information office?

10.Would you like to work in a tourist information office? Why?

2.Ключевые слова: to branch out, outlet, car hire company, department store, factory, plant, site, employee, to provide, offer, price, in person, to work on computer, to do paperwork, to book, to issue tickets, to give receipt, to keep in touch with, up-to-day, word of mouth;

3. Подберите пару, подходящую по смыслу к следующим словам:

to branch out ________________________________________________

to provide ___________________________________________________

to work on computer ___________________________________________

to do paperwork _______________________________________________

to book_______________________________________________________

to issue tickets _________________________________________________

to give receipt _________________________________________________

to keep in touch ________________________________________________

4.Составьте предложение с фразой ” (by) word of mouth”.

__________________________________________________________________

5.Прочтите и переведите текст:

TOURIST OUTLETS

Many travel companies branch out and have a lot of outlets (dealers) within the city, a region, a country or throughout the world. There are outlets of travel agencies, car hire companies, coaching companies.

There are travel agency outlets in hotels, airports, railway stations, big department stores, at large factories and plants, and office sites.

If a travel company has got an outlet at a factory or in an office building, it serves employees of these companies.

Outlets provide the same services and prices as the travel company which they represent.

There is usually one clerk at a sale outlet. He or she does all the work.

This person answers the calls, meets customers in person, works on the computer, and does paperwork. This clerk makes bookings, sells and issues tickets, collects money, and gives receipts. The clerk keeps in touch with the head office and knows all up-to-date information on tours and tickets.

Clerks of the outlets work with individuals and groups of population. Sometimes they look for clients among relatives, friends, colleagues, on the recommendation of familiar people, in public places, at home, etc., transferring the information about their tours by word of mouth.

This job is not easy so tourist companies train and test their dealers in special courses. The clerks of outlets must know a foreign language; have oratory skills, to be reliable, honest and responsible because they represent their companies.

Outlets and travel agencies are the main channels to distribute tour packets of tour operators.