ECofINN Topic 2
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KNOWLEDGE-BUILDING EFFORTS
1. |
Customer |
5. Knowledge in |
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knowledge |
process |
2. |
Stakeholder |
6. Knowledge in |
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relationships |
product and services |
3. |
Business |
7. Knowledge in |
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environment |
people |
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insights |
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4.Organizational memory
2012-2013 уч.год |
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HOW ORGANIZATION CAN IMPROVE THEIR 
KNOWLEDGE MANAGEMENT?
•Create knowledge database of best practice, expertise, client profiles, legislative developments
•Create a knowledge map (a visual representation of information and relationships)
•Actively manage processes for collecting, classifying, storing and disseminating information
•Develop knowledge centers that are focal points for specific knowledge, and knowledge webs – networks of experts
•Introduce collaborative technologies like intranets or groupware
•Appoint a senior executive to be responsible for the knowledge initiative
2012-2013 уч.год |
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THE 12 STEPS OF KNOWLEDGE MOBILIZATION
2012-2013 уч.год
Start with a business strategy
Create a knowledge-sharing culture
Get the right structure
Create a dedicated team
Help people to feel secure
Reward those who share knowledge
Ensure commitment from the top
Capture soft knowledge
Handle technology with care
Maximize employee know-how through active learning
Persist and measure
Share with other companies and get a win-win strategy
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2012-2013 уч.год |
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2012-2013 уч.год |
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Please,
1.Draw the …. mind map
2.Test № 2.
3.Case-study
2012-2013 уч.год |
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Thank you for your attention!
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